Tammy Bailey

Review of Sam Swope Honda World, Sam Swo...

Quick and helpful service department. Has always ...

Quick and helpful service department. Has always seemed reasonably priced and I adore my hybrid accord. You *will get the up sell here. (I went in for an oil change and alignment. Also bought 3 new tires. How many more months could they have gotten? Probably at least through the Kentucky fall in 9 or 10 months.).
So, every female that I've ever worked with there will tell me, after it becomes obvious to them that I'm going to pick and choose for budgetary reasons, how much longer I can realistically get by. About half of the men who deal with customers there just never get to that information because they're pushing their product. That's pretty much the only complaint that I've ever had there. And I know car shops can toe this line better because I've experienced it in Frankfort. Also, and this is tiny in comparison, quit telling your customers that any rating under 5 is failure. That's just not the case and it makes the customer feel coerced into a rating that may not be inaccurate, but definitely leaves a bad taste.