RVA Restoration Reviews

They did some work for my parents after they had some hail damage. Did a fantastic job and helped my parents with the insurance process to ensure they were well taken care of. Thank you guys!

Great communication, attitude and overall very professional. Easy to work with.

The absolute best company to use. Always helpful, understanding, and they care about the people above anything else.

Jeremy is a true professional and has been on both sides of the business, so this company, in my opinion, is the only company to ever use.

If you re looking for quality, customer service, and a downhome feel by a company who gives a damn, give these guys your business.

You will thank me later.

Had a small fire in the kitchen and I called RVA restoration. They came out promptly and were very professional. Got the job done on time. I would highly recommend these guys.

Update: RVA reached out and made everything right. Thank you!

We have nothing but positive things to say about our experience with RVA restoration. From scheduling to job completion, it was a professional team effort!
Our ceiling repair and painting was completed ahead of schedule and we couldn't tell anyone had been in our home except for the beautiful ceiling where a hole once was.

Our dishwasher leaked between the dishwasher and the wall. All of the water went under our kitchen flooring making it necessary to remove the cabinets and replace the subflooring. We worked directly with Ryan Bradshaw and Kyle Jernigan who were very helpful and personable. They understood the inconvenience of having a kitchen torn up and did their best to minimize it while still making sure everything was done correctly. They worked around our schedule and even worked around our 2 dogs. Throughout the process there were no surprises or hidden costs. Hopefully we won't need to, but if needed, we'll use RVA Restoration again.

During the first of the many rain storms that pelted central VA in the summer of 2018, I had a roof leak that saturated my insulation and created a water spot on the ceiling.

I called RVA Restoration, who came out the next morning with a free assessor to estimate the damage and determine whether or not I needed mold and mildew remediation (I didn't). The repair work was completed less than 2 days later, and when the initial work didn't solve the problem, they sent their tech back out to repair the roof with a different method free of charge.

Fast forward to the middle of July, when I received a second leak of exactly the same nature *in a different location.* (Turns out my roofer royally screwed up.) I called RVA Restoration again, and my case manager (Ryan) worked with me in the middle of the most rainy week we've had all season to find a 2 hour window of time to repair the leak. Their tech explained exactly what was wrong, and he told me of an easy preventative measure to try in the future.

We haven't had any problems with either leak since then. I'd recommend these guys to anyone!

I ve never left a Google review before, but I wanted to just to make others aware of how seamless and stress-free working with RVA Restoration was.

A tree limb fell on my roof and poked a hole in it. RVA sent someone out ASAP, and had the roof repaired in no time.

The roofer, Jerry, was efficient and helpful. But what stood out most is that he truly complimented the company he works for. I will *always* support businesses that treat their employees well.

The AR team also made payment extremely easy.

I would definitely go back to RVA Restoration in the future.

These guys are wonderful! They are prompt, friendly, respectful, trustworthy and do high quality work. RVA Restoration is exactly who you want working on your home.

Highly recommend RVA Restoration! Our laundry room flooded and we had water damage on three floors of our house. Within an hour of calling they had a crew show up to start the clean up process. They also handled all of the repair work. Every employee I interacted with was professional, responsive and kind. We are very pleased with the final product and so glad we chose RVA Restoration!

Good morning, I wanted to send a shoutout specifically regarding Chris Hill. When he arrived at my home yesterday, it was total chaos. From me having to assist a nearly unconscious HVAC tech (I'm a newly former ER nurse) who was installing a new unit in my attic to distracting my almost 2 & 5 year old from wreaking havoc while I was performing emergency treatment on said tech and let's not forget our power had JUST been restored (what a mess), he just rolled with it. He was calm and understanding. He didn't have to entertain my little boys while I took care of the gentleman with heat exhaustion, but
he did (then all the other technicians started having the same symptoms). He didn't have to tell me anecdotes about similar experiences to make me feel better about our current circumstances, but he did. Our interaction was brief but the impact he made speaks volumes. My almost 5 year old even asked if Chris would be returning today (he was sad when I said no). Besides being
an exceptional human, he represented your company well. Chris, thank you for being a momentary calm in our storm :)

I was torn on whether to give them 2 or 3 starts, but I ultimately chose three because the work was good when it was finished, and there are people in the company that want to do good. My entire experience with this company was kind of long and disorganized, so I'm giving just the highlights.

It started okay when I called them and had the guy come out initially. When he left, he said it would be a couple days before I get the estimate. When I didn't get it, I called a week later and apparently that guy left in kind of a hurry and closed my case because it was a smaller project. When I got that straightened out, they came out and dried things pretty quickly. A couple days later, I got a call from someone sounding genuinely concerned that I wasn't informed that it would be about a month before they could come out, and he offered me my money back. I got the impression that they should have mentioned this before I signed the initial contract. I decided to continue with them since things were moving already. After that, they sent me another contract, for some reason, and the numbers were wrong. I called and had that fixed, and they sent a project manager out. He actually helped speed things up, which was awesome. When they sent me the final bill, they tried to charge me too much. It was a simple mistake that was fixed easily, but it just reinforced the feeling that left hand isn't talking to the right at this company. In total, it took about two months to get everything set, I had to call them for things they were late on several times, I had to get my bill fixed twice, and the repair only took a day.

As I mentioned, there are people who work here that want to do great work, and the work was done well, but dealing with them was kind of a pain.

As a side note, the repair was originally scheduled for the day after Thanksgiving, but I had to reschedule it last minute on Thanksgiving day. They did handle this well, and I have to give them props for that.

Class act! RVA Restoration helped us with some necessary restoration and repairs that had been overlooked maintenance-wise. The team thoroughly diagnosed each item we needed help with and provided accurate estimates with zero surprises. Jeremy and team are honest and take nothing but pride in their work such lost traits when so many contractors are just out to make a buck and hard to get to show up or reply. Highly recommend!

I recently sold a house in need of some mitigation work done to the crawlspace that came up on the home inspection. I called RVA restoration and they came out very quickly and took care of the problem and did a excellent job. Would highly recommend.

RVA Restoration is a great company! I had them complete some remediation work on my crawlspace prior to selling my home. The entire experience was positive: the initial call, the inspection process so they could properly quote the work, the explanation of the quote, communication of when the work would be complete, and the progress reports from the crew while they were remediating were all great. Every employee is focused on customer service and that shows in everything they do. I highly recommend this company for any of your needs! I ve recommended them to 2 family members who have also had work done on their homes, and they both had similar experiences to mine.

We hired RVA Restoration to finish our 3rd floor. We were so happy and so pleased with their employees. They are great guys who do beautiful work. RVA Restoration went above and beyond what was expected of them. We happily recommend RVA Restoration to others, and we will be customers in the future should the need arise.

Rva Restoration was so polite and handy. Thomas and the crew were outstanding

RVA restorations fixed issues I had from another contractor when I had storm damage to my house. They have done a fantastic job so far, and have worked with my wife and I through the whole Covid-19 deal. I can't say enough nice things about their employees, or their company.

Edit:

All of are work has been completed and I could not be happier with the job they did. I unfortunately had a water leak issue that they took care of. Their staff workers, restoration team are all phenomenal awesome and very professional. My wife and I can't be happier with the work they did.

Please see before and after photos.

I had a leak from my laundry room that damaged a good portion of my downstairs. RVA got Mckinley out to my house within 2 days to look it over. I got my estimate back quickly and he also talked to my insurance adjuster. Never hesitated to respond to my emails or answer my calls.
My demo guys - Chase and his team did a great job working efficiently to tear up my floors and clean up after themselves. They answered all my questions and addressed my concerns. So far I am pretty pleased with everyone I ve had to talk to and work with on this project. Hopefully it will be the same for the actual work to fix everything!

The guys at RVA Restoration recently helped me with a siding repair that resulted from a builder oversight. The management team was in constant communication with me and the two repair guys were professional and got the job done quickly. Wouldn't hesitate to use them in the future!

Do not use their services.They will take the contract and then cancel at the last minute without any explanation. Most unprofessional company I ve ever worked with.

I was looking forward to having several projects completed in my home by RVA Restoration including the first project which included fixing a brick shed. Called the company and someone named Mckinley came out on a Wednesday to assess the work needed to fix the shed and also took measurements. McKinley stated that workers could start the project on that Friday. However, no one never called or showed up on Friday. I called McKinley a few times leaving him messages that many went unanswered. I was finally able to speak with him and he stated that he was out in the field and would check the status of my project and call me back. McKinley never called back. Several days were wasted because of the lack of follow-up by Mckinley. Hopefully this is not the norm. However, this experience did not leave a good impression. It would have been nice and professional if Mckinley would have stated that the company couldn't do the work or wasn't interested as not to waste each others time.

Friendly, fast and professional. Extremely nice to work with. Highly recommend this company.

After a successful smaller, interior renovation project with RVA Restoration, our 25 year old home needed additional work done on the exterior. Without hesitation we contacted RVA Restoration.

Jimmy and Johnny replaced rotted wood then vinyl wrapped and sealed 22 windows on our home. Despite the rain and heat, the crew was in and out in two weeks! Highly recommend!

Russ and Alec are great painters! Super considerate and helpful. Thanks RVA Restoration...

RVA Restoration was very quick to respond, and they came in with the heavy duty dryers, etc. After the drying process was complete, they told us the "rebuild" would contact us by the end of the week to set up a date/time. That weekend there were storms with lots of flooding, so when I didn't get a call back at the first of the week, I just assumed they were really busy with all the local flooding. However, 3 weeks went by-no call or contact at all. When I called, he told me there must have been some "miscommunication", and would have someone call me. Another 3 days went by, and I again called. When they finally called me back, it was going to be a few weeks before they could send someone-and we were looking at no rebuild until at least mid-July. This water damage was in the beginning of May. Also, they way they pulled up the flooring was an issue-every contractor we had come out complained about the way they tore it up.

The team at RVA Restoration was incredibly friendly and professional when we came home to a wet basement. They made me feel calm and in control of an overwhelming and stressful situation.

Chris was extremely thorough and knowledgeable when he gave us the quote and worked with us when we decided to do some of the work (moving furniture out of the space ourselves) to save costs.

Brandon and Tucker did the demolition work and were friendly, quick and thorough. They did a fantastic job cleaning up after themselves too--removing dry wall is obviously a dusty experience but they kept it mostly confined to the workspace.

I can't recommend RVA Restoration enough.

The way this company handles their customers is the absulite worst. They have people show up unannounced, they are rude, and crass. I would never ever use this company for anything ever. STAY AWAY FROM USING THEM AT ALL COST. you will regret getting involved with them, they will be nothing. It a headache.

Recommend 100%. Home renovations and repairs can be emotional, and stressful for homeowners. This crew was on time, insanely personable, polite, and helpful. They answered questions with utmost integrity. I would highly recommend this company and their crew.

We had a washing machine overflow and run all night. When I woke up I wasn't sure who to call or what to do as we had just built and moved into the house 3 months prior. I called RVA Restoration and there were 2 crews there within an hour (on a Saturday morning). The quickly set up everything to dry out the moisture as best they could. We ended up having to have the hard wood replaced and when they were done our floors looked better than when we first moved in. I put all of my trust in Kyle and Mike and their crews and they were very efficient and very professional throughout the entire process. They really took all of my family's worries away and made the process super easy for us. God forbid we have another incident, but if we did, the very first phone call would be to RVA Restoration. They truly are the best.

RVA Restoration was excellent to work with from the water mitigation side all the way through the rebuild. I can't say enough about the professionalism from Thomas Burright and Kyle Jernigan, but I must say everyone with whom we interacted was courteous, professional, and timely. Thomas was on the mitigation side and Kyle was on the rebuild side. Through the mitigation, Thomas kept us in the loop and was responsive to our needs. Once that was completed and the rebuild began, Kyle was outstanding to work with throughout the process. He was very professional, clean, timely, and incredibly responsive to our needs. His attention to detail and putting the customer first says a lot about this company. I highly recommend RVA Restoration, and if you have a choice, ask for Thomas and Kyle - they'll get you straight!

RVA Restoration sent Russ out to fix some issues another repair company caused. Russ went out of his way to ensure my ceiling looked fantastic! I cant recommend him enough! If you need drywall work, he is the man.

We have hired several contractors to do quite a bit of work over the years. These guys are, hands down, the best. They are reliable, professional, skilled, and all around nice people. McKinley, our estimator, is one of the most honest and respectful guys we ve ever met. He really sold the company for us. Our contractor team, Joe and Francisco, were a dream to work with. They listened to what we wanted and made sure we were satisfied with every aspect of the work before leaving each day. They take pride in their work and it shows. The owners went above and beyond to make sure we were taken care of. We love our new kitchen and can t wait to have them back to do the rest of the house.

This company was a night mare. They $9000 from the insurance company just to cancel the contract on us 3 months after we had been waiting for repairs to be done claiming they will not be able to meet deadline it was so bad I had to hire a lawyer to file a law suit, contact the board of contract and BBA

As an insurance agency we use RVA Restoration to help our clients during some of the worst times in their life. Whether it is mold, fire, or pipes bursting, our clients have been extremely pleased with the work these folks have done.

Wonderful job. Installed walkin bathtub and new vanity and flooring. Really enjoying this tube. Looks like it's out of a magazine

RVA Restoration did an excellent job constructing a covered deck at our house. Subsequent to that work, they helped take care of an unfortunate washing machine leak. Their service was timely and professional. We would definitely recommend them.

RVA Restoration is hands down one of the best locally owned companies in the Richmond area. The owner, Jeremy Ford is obviously a natural born leader and it shows from in all aspects of the company from the receptionist to the tech guys who come to your home. The techs gave us a clear cut answer to what our issue was and provided clear direction on what we needed to do in order to fix our issue. RVA Restoration is first class and will always be our go-to as homeowners for all of our needs! Thank you Jeremy and team, it would be an honor to work with you all again in the future!!!

RVA has done several jobs for me now. Always professional and always quality work. Would use them again.

RVA Restoration really came through for us when redoing our kitchen and laundry room after we had water damage. It seemed a long process at first but we really appreciate the end result. We would recommend them for sure. Patrick, Mike and the entire staff was very friendly and Joey who helped me with my flooring selection went above and beyond. Sher S.

I contacted RVA Restoration about having a major renovation started on my house. We spoke with a very nice and professional young man, McKinley Stuart who took the time to explain all of the measurements and explained in depth what costs would be associated with this renovation. Not only did McKinley take the time to explain different levels of quality on materials that could be used, he also informed us on ways to save on this renovation. Ryan Bradshaw was the project manager on this project and met with us weekly to ensure that this renovation was going smoothly and in a timely manner. RVA's team were very professional, neat and courteous. I would highly recommend RVA Restoration to anyone. They stand by their word.

Very honest and reliable service after a stressful weekend flood! RVA Restoration saved us a significant amount of money and headache - thank you!!