Brad Whitfield

Review of RVA Restoration

I was torn on whether to give them 2 or 3 starts, ...

I was torn on whether to give them 2 or 3 starts, but I ultimately chose three because the work was good when it was finished, and there are people in the company that want to do good. My entire experience with this company was kind of long and disorganized, so I'm giving just the highlights.

It started okay when I called them and had the guy come out initially. When he left, he said it would be a couple days before I get the estimate. When I didn't get it, I called a week later and apparently that guy left in kind of a hurry and closed my case because it was a smaller project. When I got that straightened out, they came out and dried things pretty quickly. A couple days later, I got a call from someone sounding genuinely concerned that I wasn't informed that it would be about a month before they could come out, and he offered me my money back. I got the impression that they should have mentioned this before I signed the initial contract. I decided to continue with them since things were moving already. After that, they sent me another contract, for some reason, and the numbers were wrong. I called and had that fixed, and they sent a project manager out. He actually helped speed things up, which was awesome. When they sent me the final bill, they tried to charge me too much. It was a simple mistake that was fixed easily, but it just reinforced the feeling that left hand isn't talking to the right at this company. In total, it took about two months to get everything set, I had to call them for things they were late on several times, I had to get my bill fixed twice, and the repair only took a day.

As I mentioned, there are people who work here that want to do great work, and the work was done well, but dealing with them was kind of a pain.

As a side note, the repair was originally scheduled for the day after Thanksgiving, but I had to reschedule it last minute on Thanksgiving day. They did handle this well, and I have to give them props for that.