Cheryl Hair

Review of RVA Restoration

RVA Restoration was very quick to respond, and the...

RVA Restoration was very quick to respond, and they came in with the heavy duty dryers, etc. After the drying process was complete, they told us the "rebuild" would contact us by the end of the week to set up a date/time. That weekend there were storms with lots of flooding, so when I didn't get a call back at the first of the week, I just assumed they were really busy with all the local flooding. However, 3 weeks went by-no call or contact at all. When I called, he told me there must have been some "miscommunication", and would have someone call me. Another 3 days went by, and I again called. When they finally called me back, it was going to be a few weeks before they could send someone-and we were looking at no rebuild until at least mid-July. This water damage was in the beginning of May. Also, they way they pulled up the flooring was an issue-every contractor we had come out complained about the way they tore it up.