RoomStore Reviews

The sales people aren't the best. I found them to be a little rude

Rick was very helpful, answered all our questions and was patient with us. Great service!

This review is for Mairan. She was so wonderful and has exceptional customer service skills. She went above and beyond in helping us furnish our newly purchased home. She gave us suggestions as to decor and living room and bedroom sets and now our home looks fabulous. We have been given a lot of compliments by friends and family about our furniture. I will definitely return to this RTG store it was a pleasure being assisted by a wonderful knowledgeable person.

Mr. Ben was fantastic. Very knowledgeable about the products and took his time to explain pricing structures. Made my experience very enjoyable.

Good service, nice facility and smart sales people. I d like to warn people not to purchase the Sofia Vegara sectional, leather couch with the built-in recliner chairs. It was $4,200 which seemed fair upon purchasing, but we have now nicknamed it The Abyss because it swallows remote controls, phones and toys...never to be seen again lol. Regularly, we have to completely dismantle the sections in hopes of recovering your belongings. Other times we send one of our children underneath the sharp, metal component filled gauntlet, with a flash light just to hunt for lost items. (I am not exaggerating as this is a complete nightmare and the internal metal components under the chairs are extremely hazardous). Also, when you sit on the couch at the store, it seems comfortable and it is certainly good looking. However, when you re really wanting to kick back and relax (potentially fall asleep) it is extremely uncomfortable for some reason...maybe because it only extends partially. In short, I despise this couch.

Araceli Dominguez was a great help in getting a new furniture set!

I ordered a mattress set from this location. They delivered it the next day and that was great. Unbeknownst to me, I did not know that I had to pay a disposal fee to get rid of my old mattress. I told the sales clerk, Gi Gi, that I would like for the delivery people to dispose of the old mattress. Due to back problems, I cannot lift anything heavy. She reassured me that they would take care of it. Thanks to her, I had to look at 2 sets of mattresses for two days until a friend came to assist me with it.

It was my first time at rooms to go and Steven made the entire process so easy from beginning to end. He made me feel comfortable and he was very understanding and helpful. He was able to fulfill my vision for my new home! Ask for Steve!!

I rarely leave negative comments, i get over it and move on. This one was not the case, walked in Gigi helped me out & showed me the different bed sets they had. I purchased a bed set & mattress, for obvious reasons (Covid) the set was back ordered until 2/3 - which is fine i had no problem waiting 15 days. The day of the delivery arrived & the two men that were making the drop off noticed that a metal piece on the side was missing. Explained to me and my husband that with out it they weren t able to build it. The younger guy called dispatch and reported the issue, I was advised to call customer service and report to them which i did. Waited 2 days for a call back from them and was advised that the missing was was going to be sent over night which was a lie since i received it that following Monday. I was told that as soon as i received the missing piece a tech would be sent out to assemble the bed set. Which was another lie i had to call customer service again and schedule a tech to come out. Took them a week to send someone & to our surprise the piece that was sent was not even the right one..... took it upon myself & took a picture of what i needed went up to the store & physical showed a lady in the back corner what is that i needed. She reported it to customer service & again the waiting game.. two weeks passed by i decided to finally call since i had lost all hope that they ever would. Came to realize that the supposedly spoke to my sister which is another lie my brother is the one on the account. Long story short a supervisor called me within 30 min after my call to the store. I was advised that they were replacing the two side rails with new ones. Two men showed up on 2/25 to FINALLY assemble my bed set. Jokes on me since this guy refused to set my mattress (that was purchased from rooms to go) on the bed set because 1. I needed a box spring or 2. I needed to purchase bunkie boards. Which is reasonable after this unprofessional sales person sold us a 2k mattress & failed to inform us about it. This is the 1st and last time i will ever purchase from this company. Not worth the trouble, plus the terrible customer service.

We got exactly what we wanted and Troy Cunningham was excellent, low pressure but still great info about product and he listened to what we needed. Thank you so much!

I want to congratulate the good service they give, Miss. Araceli took great care of us, she has passion and a lot of attention, she explains and shows us everything with pleasure. Thanks Rooms to Go.

The store was full of great furniture and great salespeople.

Nice service. Just couldn't afford 185 dollars a month for a chair

Service was great baught a temperpedic mattress we were in n out

I'll start by saying I bought a $500 ottoman. My friend and I walked in to a sea of sales people ready to jump. One did. We walked by no less than 15 other sales people. Granted, it was the 4th of July so they were probably expecting a crowd. Our guy was less than genuine... being a sales person myself, I have high expectations for someone I'm about to drop money with. He seemed irritated I was asking questions that he was unable to answer. At one point, I assume when he "assumed" he wasn't going to make a sale... he left us. After me hovering for about 15 min while he waited at the door for the next victim, I went and got a different sales person and asked if someone could help me because I wanted to buy something. About that time, the original sales guy magically showed back up. If I could give any feedback to management is at least disguise the fact your team works on commission. None the less, they had the product I wanted so I bought it. Delivery scheduled for Thursday. I'll update when we see how that experience is. Oh. And they Automatically added the stain protectant without asking. I would have added it regardless, but definitely feel the sales approach of it should not be assumptive.

Furniture is beautiful and the delivery guys were very friendly!

First time shopping at Rooms to Go. Araceli was super helpful and sweet. Definitely recommending family and friends here!

Araceli was a great help. Fast and attentive. 10/10 experience! I recommend coming here!!

Rick was patient and very helpful. It was a great experience, and I love the pieces we found.

Araceli was awesome she went the extra mile .. I will most definitely be back to shop with her

Great prices, selection, and solid customer service.

Very friendly and helpful staff. There when I needed assistance and gave me space & time to shop alone and decide

I bought a couch and paid in full. On the condition thy would deliver it upon the agreed date. I took an unpaid vacation day from work to receive this couch. They did not deliver on the agreed day nor have the courtesy to let me know. I called to inquire about the missed delivery and asked when to expect my couch as I ll have to take another unpaid vacation day to receive. They simply responded, sorry we don t know when you ll receive your couch, but we will keep you posted . I then asked if they could waive the delivery fee or do anything to hold themselves accountable for the missed delivery and my unpaid vacation day. They replied sorry we cannot do anything. I will do everything I can to destroy this locations reputation after the way I ve been treated

James was wonderful. Great experience finding the perfect furniture for my new house.

Very nice show room, Mrs. Mairan greed us as soon as we walk in and walk us though the whole store showing us all the recliners, checking which one was on stock in the warehouse and was super sweet with us. Sadly, we didnt find one that was comfortable for my mother but she deserves the whole 5 stars for her patience through our visit eventho we didnt buy anything! Highly recommended... if you come here, look for her!

It was mine and my husbands first time in a Rooms To Go showroom, we got greeted at the door and got help by Araceli here in the Dallas Rooms To Go Showroom. She was Great! She help us find our new sofas that we bought that same day! She also showed us mattresses that we will for sure go back to her to purchase here soon. Overall it was a great experience!

Thank you very much for listening to me very cordially

Fabulous place with great home decor and furniture options, very affordable. I also so appreciate a salesman who is very informative but not too pushy and that was Chris. He was great!!!

Excellent staff, were not pushy or smothering. Scott worked well with me to find what I was looking for. Very good selection and very good deals.

I went to Rooms to Go on President s Day to see what specials they had going on. Robert was very helpful and showed me to the style of furniture I was looking for. I feel in love with a sofa and love seat and a bed and Robert helped me get the best deal! It was a very smooth and easy process and I can t wait to get my new furniture soon!

I was helped by a gentleman named Scott, he was very knowledgeable and took his time answering all the questions that I had. Scott seemed to really want me to be satisfied which made me feel very comfortable. Great customer service I'd definitely refer family and friends.

Today I went into a rooms to go for the first time and I am completely in love great prices, quality furniture and my sales man Chris made the process as easy as possible.

We had Mr. Scott and he was amazing! Super nice, very respectful and he was patient. Had an overall great experience.

I walked in the store and a lady name ARACELI gave me her good service. She had the time I need it for all my question. Very kind of you ARACELI THANK YOU VERRY MUCH YOUR TIME AND GOOD CERVICE.

Was in the store for about 45 mins, no one offered me help. They didn t even greet me. I was excited to buy a new living room set but instead will be going to la-z-boy I heard you can custom your furniture there. People need to stop judging books by their cover. Next time I should go into a store with a suit, looks like this is the kind of people they pay attention to. Never mind, I won t be buying at rooms to go any longer... shame because all of my furniture has been bought there...

Customer service is exceptional. Customer representatives are very willing to help and do what they can for their customers.
Would not buy furniture anywhere else.

Scott was super friendly and helpful to my mom and I while shopping for some furniture for myself. Amazing customer service from him!

We want to give this Rooms to go A five star review the store was clean the furniture is beautiful well organized the staff Was very friendly
The salesman that helped us today is a young man name Robert Cruz He Exceeded our expectations he was not only patient but friendly and very detailed when it came to answering all our questions This young man deserves a raise !!!!! We left happy and definitely will be recommending this store and sales man to friends and family

Araceli was wonderful and great helpful! I'll definitely come back.

The prices are high for the quality. If you like something and they do not have it on stock, they will not sell you the display (why display it if you are not selling it?). And if you do not want to pay the $60 delivery fee per item and decide to pick them up. Expect to be at the warehouse in Grand Prairie at least for 2 hours in spite they already arranged the appointment (you can not go any day). The friendliness from the sales crew is 5 stars, and I loved the fact they just check on you a couple of times to see if you have questions.

Went in to purchase a dining room set this past weekend. The dining room set seemed nice enough and did end up purchasing but was left with a SOUR taste after being assisted by Paul. He seemed gung-ho at first throughout the transaction until he tried to pull a fast one and include a fabric treatment without my permission.

When i called him out on it and asked him to remove the unasked for treatment, he became condescending; indicating that he "laughs at customers" that call in with stain issues once they've declined the coverage. His insistence was borderline aggresive and when done the cherry on the cake is when he looked over to my 2 year old and chastised him by telling him "you better not spill anything mister, your parents didn't buy yadayadayada". I'd expect more respect after spending 10 dollars somewhere, let alone 900+. As a former sales manager, this guy is a monument to poor salesmanship and the reason our profession is being outsourced.

Araceli's service is very good .. very friendly and professional

Rick was a lot of help. 1st day we were there he greeted us and gave us some good information on the store, how to find a good fit and the quality. He let us look around without following us like some stores do. We ended up leaving but came back the next day and requested Rick to help us ago. The process was easy and smooth. He gave us a lot of tips for taking care of the furniture as well as how to get help if we had to make a claim on our warranty. Definitely would recommend this store and Rick.

Excellent attention from your employees. The store has a large inventory..thanks Robert.

Happy with my chairs that I ordered in early July arriving the end of October but customer service was awful.

EVERYBODY!! Reports bad experiences, but hardly anyone reports good experiences. Well I m giving Rooms2Go a 5 STAR! rating. My sales lady Linda C. over at the Plano location was great! I couldn t make up my mind on two different living room sets, Linda was so patient with me and actually gave great advice. Thanks Linda. Great customer service. My delivery was set for 2 weeks after purchase I didn t like that, but it is what it is HOWEVER!!! I was scheduled for a Sunday delivery 9am-1pm. Delivery men arrived at 10:12 am, set-up entire living room, cleaned up, and left. NOT ONE SINGLE ISSUE!!! Great service from beginning to end! Thanks Rooms to go, my place looks fantastic.

Love this location, great costumer service! The staff is very friendly and always at your service. Ubaldo Canto in specific he has always helped us with our purchases and is very honest when we ask for his opinion i, highly recommend this location.

I had 2 deliveries planned in 1 week. First one went well, however the second delivery driver called at 845am on Sunday morning and told me I only 15 to return to my home. Got there just in time but he was gone. Tried to reschedule that day and told my sofa had gone to someone else. Called and spoke to a manager to see if I could collect it as I had visitors planned and she told me that it would be 11 days later and if I wanted to cancel she would withhold 20% in store credit. Not Customer focused!

Service was great. Araceli was awesome. We had no idea what the chair we needed was called and she was able to point my mom and I in the right direction. She showed us the options, and gave us great details on everything. Very pleased :)

I just had to write a review on the gentleman that helped me as I looked at mattress. He was so knowledgeable and patient in answering my questions. He certainly gave me all the in's and out's of buying a new mattress. I needed to think about it and did not purchase a mattress that day, but will definitely will go back to Scott Barr when I am ready to buy one and for any of my future furniture needs. This man is an asset to this store and was a pleasure to talk to.

Thank you,
Debra Whitney

Do not buy anything from from this company. They lie about return fee and there customer service is horrible. Pretty much one the worst experiences I ever had dealing with a store

Great service from Rick. Transparent price info and excellent financing options make buying a no brainer.

Excellent service! Robert was very knowledgeable and helpful to me when it came to picking my choice of furniture style.

Excellent service from Scott with our new purple bed

Chris was wonderful, will be back great clean store

Troy was very nice. He helped us find what we needed and made our purchase in the store very quickly and smoothly! Thank you Troy and thank you rooms to go!

HAD THE PLEASURE TO MEET MRS. MAIRAN WHILE LOOKING FOR FURNITURE FOR OUR RECENTLY PURCHASED HOME. MRS. MAIRAN PROVIDES EXCEPTIONAL CUSTOMER SERVICE AND WENT ABOVE AND BEYOND TO HELP BOTH MY WIFE AND I. LOOKING FORWARD TO MAKING BUSINESSES WITH HER AGAIN. I HIGHLY RECOMMEND MAIRAN FOR ALL YOUR FURNITURE NEEDS.

I recently purchased furniture from this R2G location, and Ben really helped me out with picking some good stuff. Really friendly, and I would recommend asking for Ben when you visit this store location.

My husband and I worked with Ubaldo Canto. We have shopped at Rooms To Go before, but this experience was especially prompt, professional, and positive. Ubaldo was incredibly informative and responsive to our furniture needs. Also; this store practiced social-distancing, and all staff were wearing masks. There was even hand sanitizer available. Highly recommend.

Employee Gigi is excellent, great service and attention.

Araceli was a wonderful help. She explained everything in details step by step. Definitely will recommend seeing her. Thanks Araceli!

Come into the store on 3/6. Not only did I already have my mind set on a particular set. It was absolutely beautiful in person. My sales person Robert Cruz listened to what I wanted and made it happen. He was very efficient and helpful. Ask for him when you get there.

Very good place to buy furniture and very nice attention

Araceli is a very good listener and was very professional. I will return for future purchases as long as shes there.

Excellent attention from Robert helped us throughout the purchase process and we were satisfied!

Walked into this Rooms To Go location with a plan, so I was on a mission to get a new mattress, ya feel me? Araceli, was the first person to greet me as I walked in. With a smile on her face, she asked me what brings me in. I mention to her what I was needing and she walked me to the right area to test a few of their hybrid mattresses. After testing quite a bit, I found the one. Araceli was Informative about the types and brands of beds, it only help solidify my decision. The location is clean, all the staff there is friendly and willing to help. Loved the experience, but ask for Araceli because she was empathetic, approachable and knowledgeable. I recommend this location, and their associate Araceli.

James at Rooms to Go on LBJ/Preston was so helpful and patient. We knew what we wanted but took forever on deciding the color. He was very attentive and we appreciated his help!

UBALDO CANTO, EXCELLENT ATTENTION AND WITH VERY PATIENCE. 100% RECOMMENDED. Thank you very kindly.

WOW! Very friendly and attentive staff there on the floor. Thank you Scott for helping me with my purchase! The selection is always on point too. I didn't give it a five star because the lady answering the phone was a little off putting and dismissive.

Do NOT buy sleeper sofas from Rooms to Go. Their mattresses are probably the smallest on the market. They don't list their mattress dimensions on their website. Only when you receive your sleeper sofa, do you find that it's at most 70 inches long. if you're 5 ft 10" tall, your feet will be dangling off the foot of the bed. A standard queen mattress is 80 inches long. Despite not publishing their mattress dimensions and not warning customers about the non-standard size, they won't give refunds if you discover the sleeper sofa is too small for you. Bad customer service.

Today at LBJ FWY in Dallas I had such an amazing service.
My sales Associate was Robert Cruz and what I loved about his service is that he was not so pushy when it came to selling us an item. He greeted us, answered all of our questions than took us to where I needed to be and gave us our space to look at the sofa and talk to my family. That was great.
After I decided the sleeper sofa I wanted he than answered all of our questions and was so patient with us.
He work so hard to give us the best deal there was with 3 year warranty and delivery.
We got incredible deal I couldn't be any happier with the purchase and service. Thanks to Robert Cruz.
If you ever have to go there please ask for him you will have great customer service!

Small showroom, no kids department, but thank God we finally had a deal, after checking 2 other showrooms and after spending 4hrs in rooms to go, we chose a good living room and dining room, lovely place, nice associate, clean restroom

My salesman, Scott, was very helpful and knowledgeable. I was considering one of the Cindy Crawford living room sets. Scott explained many of the sustainable features and why the product line was very durable and long lasting. He also explained a lot of the benefits to purchasing the furniture protection plan. Scott was awesome, and I can t wait for my new furniture!!!!

I have purchased several items from this store and my sales associate Araceli has provided stellar service. The wrong item was delivered Sunday and I m in the store today getting the correct item. No hassle problem resolved. Thank you Araceli I will be coming back.

The sofa we bought malfunctioned within a minute of being delivered. That too just by their delivery guys moving it to the right position. It'll take them 2 months to get a working piece to us. Hope nothing happens when that finally shows up!

I went to Rooms To Go for first time, it was nice experience. Nice and helpful staff. They left me alone to give me time to go through, think & decide but also kept a check if I was doing okay. The warning of closing time could have been polite.

Enjoyed our experience at Rooms To Go. James was very friendly, helpful and not pushy at all. We are repeat customers of RTG and I m sure we ll be back again!

Scott was extremely patient, helpful and genuinely cared for all of our concerns. He right fitted us, as the customers, and made our experience enjoyable. I highly recommend Scott and the staff at Rooms To Go.

Rooms To Go does not care about their customers. I spent over $7,000 on furniture and they screwed the order up. They damaged the dresser, brought the wrong stuff, FORGOT some of the stuff on the order, and then told me I would have to wait over two months to get the stuff that I already paid for. Carlos the supervisor at the corporate office has no interest in making it right. No discount for the terrible service, and nothing to compensate for their level of incompetence. He legitimately has no interest in keeping my business. Fine by me. I'll take my money back and go spend it at their largest competitor while bashing them every chance I get. I will make sure I sway as many people as I can to spend their hard earned money at some other place that actually cares about the customer.

great selection of styles and furniture, excellent treatment

They have great products but their quality in customer service goes out the window once they've received your money. If you ever have a problem with your order and have to call customer service, do not expect the same warm personalities you've experienced in the store. You will not be taken care of properly.

I had a fantastic experience at a Rooms To Go with salesperson Araceli who is in every way awesome and she also gave us different options layaway three months advance she was just experienced and had great customer service skills please check them out on Preston

Scott Barr was the associate that helped my mom and I. He was incredibly nice and pleasant to joke around with. He never made us feel like he was trying to up-sell us on the couch or the bed. Just really knowledgeable to try and fit everything for what I specifically needed. Great experience and will certainly be back to buy again. Thanks so much Scott B.

Got a living room set from Gabriel - he was awesome. Attentive and helpful yet not overbearing like some places we visited. We shopped around and literally said - we want to go back specifically because of him.

Been here for over an hour and we still can't choose a mattress. I understand that they have a sales pitch but we already told her we are buying and just ant to choose, not listen to a speech about every type of matters that exists. What happened to the old fashioned way of laying on mattresses and choosing?

Araceli was very knowledgeable about the product and had us in and out very pleasant and no pressure sales experience

We ve purchased several items at different Rooms to Go stores across the metroplex but this location is by far my favorite. The workers here are always in a helping mood and I don t feel like the rush you at all. We just left there moments ago purchasing a dining room table and four chairs and Troy was the person helping us out. He was incredibly informative, helpful and not once did I feel like we were a drag (despite asking about 30 questions) lol... after we completed our purchase he even showed us a few mattresses because my mother was interested in one for a later date, he took his time to show us four different kinds of mattresses, explaining the pricing and major differences among them. He knew we had already completed our purchase and us looking for a mattress was just an additional thing on our list, but he was gracious enough to help us with that out too!

If you re looking for some new furniture, definitely stop by this location and ask for Troy, he ll definitely make your shopping experience a breeze!

Robert was great! He helped us a lot with all of our questions.