I had 2 deliveries planned in 1 week. First one we...

I had 2 deliveries planned in 1 week. First one went well, however the second delivery driver called at 845am on Sunday morning and told me I only 15 to return to my home. Got there just in time but he was gone. Tried to reschedule that day and told my sofa had gone to someone else. Called and spoke to a manager to see if I could collect it as I had visitors planned and she told me that it would be 11 days later and if I wanted to cancel she would withhold 20% in store credit. Not Customer focused!