I had a similar experience as @Richard Thomas when...

I had a similar experience as @Richard Thomas when purchasing my couch. In-store was fine but delivery was ridiculous. My delivery date was a Saturday. They came and got the couch on the inside of my place (which has stairs), and before even attempting to take it upstairs, they tell me "it won't fit". I set aside time to wait around for it and had somebody in from out of town with me and we had to cut the day short for this delivery and the guy tells me "it won't fit" without even attempting to take it upstairs. One of the guys tells me somebody is going to call me about it in the next 20 mins and of course since it was Saturday at 6, the call center was closed. I was highly dissatisfied. Flash forward a week later (due to my complaining to management about it and telling them I needed it to at least be attempted to deliver), the movers (with one guy less than the first time) are able to get the couch up in no longer than 2 minutes. So I called the store, spoke to Jeff explaining him of the situation and he said he'd make a complaint with the delivery company's driver/drivers and offered me an in-store credit. Without that, this is 1 star, but he was nice and understanding and didn't give me any crap, so that bumps up 2 stars to 3 in my opinion.