I order parts from rock auto regularly but, I had ...

I order parts from rock auto regularly but, I had a bad experience with the last order and the situation was never rectified I purchased an instrument cluster for my 2003 chevy suburban and my vehicle has the data info system. The cluster they sent me after I had given them all the details did not acknowledge the info system at all, I sent it back explaining the situation in detail again this took another week I was not able to drive this vehicle for about a month or more . I would still like to give rock auto a chance to correct this situation by allowing me to send back the cluster I have for one that truly replaces what I took out of the vehicle.