One of the best experiences I have had buying a new vehicle at a dealership. Tony in sales was friendly, knowledgeable and provided a no pressure approach. Ben in finance was great to deal with. All of the numbers he provided were easy to understand in transparent. There were no hidden fees they tried to sneak in like other dealerships such as documentation or bogus security stickers. They also provided fair market value for my trade in. The entire process from start to finish was pleasant and stress free. I am happy with my purchase and look forward to purchasing again from Red Deer Toyota in the future.
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My brand new 2014 4Runner Trail came with a license plate holder on the front bumper. It was crooked so I took it off and saw two badly drilled holes. I asked them to replace it, they said no. My bumper looks like someone shot it twice with a .22. I returned and had another sales person tell me they would recommend a place to have it fixed, but I have to pay for it. I said that's unacceptable. The sales person then left me a phone message saying they spoke to both dealerships (truck was brought in from B.C.) and there was nothing they could do. After several trips back, spoke with the manager and he agreed to have it fixed but not replaced. 10 minutes later he phones and leaves a message saying he went on Google and read this review and didn't know if they could still do the deal. I haven't returned the call. I am so fed up with going back there I'm going to go ahead and get it fixed myself. Should have done it long ago and saved myself a lot of wasted time. The original sales person was full of lies. He told me the truck was coming with off road tires (I informed him they don't), the price changed from what we verbally agreed on, told me to come in and pick up the 4Runner but it wasn't there, etc. I contacted Toyota Canada, they said I would hear back in 7 - 10 days. They never got back to me. I hate this place and hope this helps keep people away from Red Deer Toyota. This dealership makes you never want to buy new again. Love the truck. Hate dealing with Toyota. Go to Edmonton or Calgary and save yourself from the headache. I have spoke with other people who bought new Toyota's from this dealership and they had their own horror stories to share. The reply from the manager is pretty funny and no where near the truth. Nice try though! I bought some cross bars for the roof rack and found the parts department very helpful. Even had a mechanic and parts person come and figure out how to put them on. To them I say "Thanks much!"
After my oil change I had a scraping sound coming from the engine bay. Opened the hood and found an empty transmission oil container stuck against the fan belt. Also the free car wash was terrible, good thing it was complimentary.
We were looking to buy our first vehicle in over 10 years and didnt know what expect. Ben and Stephen helped us find the perfect fit for our family a Rav 4. If you want a no pressure experience from knowledgeable staff go to Red Deer Toyota and see Stephan and Ben. Just a side note the finace guys are great too thanks Jamie and Cory.
What a great place to get a vehicle. I have never had an issue with this dealership. I've always left feeling valued and appreciated. I just recently got into a new Tacoma. Ben was a great sales associate. At no point did I feel pressured or pushed into anything. I will for sure look to him for any future vehicle inquiries. Rick in finance was one of the funniest people I have ever dealt with when dealing with a vehicle purchase. Really laid everything out for me and made sure I knew what I was getting into. Save the trip to Edmonton or Calgary and go to Red Deer Toyota for your next vehicle. Also just had our Highlander detailed and we got it back looking and smelling brand new.
We had a great experience with the sales team. Ben Rempel was even nice enough to let us use his Tacoma to test drive because the last one was sold earlier that day. We will be back.
Stephen was awesome, super friendly and went above and beyond. Super quick service also, my inquiry was answered promptly and I was able to test drive the vehicle the next day. I would certainly buy again through Stephen.
Love coming here with my family to get our family minivan serviced. Always excellent service. One time we had to take the city bus home because the shuttle was too busy, the dealership felt so bad, they gave the kids teddy bears. At least they care.
Thanks to the team at Red Deer Toyota. We needed to replace our car as a result of a traumatic accident and the "non pressure" approach was a thing of beauty. Thanks Ben Rempel for the informative explanations of the newer and older Toyota "hybrids"... I really hate car shopping and the approach taken was really appreciated.
Very dissatisfied with the service I received. Bought a Rav 4 in October 2013. At the time the staff was rude and disorganized. I decided on a lease that I would pay half now and half at payout. To this date I am still unsure of what was charged and what my payout will be. Noone had ever done one of these types of leases before. I was passed through several people and never did get a satisfactory response. I wrote several letters to Toyota and spoke with managers at the dealership with no response. It is now coming to the end of my lease and I have booked an appointment with someone to discuss my lease so I will report on my outcome when I have completed it.
We purchased a Rav4 from Jathryn. She was easy to communicate with, and was very helpful. The service we received was over and beyond what we expected!
I always have a pleasant experience when I visit Red Deer Toyota. Jathryn and her team have helped me like no other team before, going above and beyond to meet expectations while being understanding and patient. Great job!
Very dishonest salesman and poor business ethics. We got the same vehicle for between a better trade in value from reverse dealer and a no hassle price from Sherwood park we got it for $8500 cheaper at Sherwood Park Toyota.
Best dealership I have ever been to, right from sales all the way through to parts and service. Shoutout to Amy for being amazing and going above and beyond. We will be back.
Jathryn Chappelle and Corey Stuart are both professional and knowledgeable in their field. I couldn't ask for more from these two individuals. Extremely helpful, understanding, accommodating, and a pleasure to deal with. They truly deserve to wear the 5 stars proudly. I have recommended Red Deer Toyota to a few friends of mime.
Dont know much about reddeer toyota but they have a new salesman named Scott Tripp and he is amazing. He listens to what you want and gets you what u want for the best possible deal. He is not your average car salesman and i can see a serious increase in sales at this dealership.
I just wanted to say he was the best car salesman I've ever dealt with. He listened to what you wanted and I felt like he wasn't a salesman at all. We love the car we bought. Stephen made it an enjoyable experience.
We are so satisfied with your service and help to get new vehicle.we appreciate what you did to us.special thank you to Carlo one of the sales staff in your company help lots he did awesome job.thank you to Corey.we are so happy to get new highlander with you.
SUPER AMAZING TEAM!! If I had problems with my car they would immediately book me in for the quickest time they had. When I needed a new car they gave me the best advice, and sweetest deal!
Our purchase of our Rav4 at Red Deer Toyota was a very easy experience. Our salesman, Ben Rempel was very helpful, informative about the vehicle we were purchasing and he made our experience enjoyable . Follow-up with our purchase has been great. He continues to assist us with any questions regarding our vehicle. Thanks, Ben!
A fantastic experience. We were hunting for a used vehicle but are quite perticular. Being from out of town we decided to make our first enquiries over email. Amy was great and responded really quickly, even sent us a video walk around of the vehicle.
The next day we decided to make the drive and the vehicle was ready and clean for when we arrived. Amy and all the staff were so friendly and there was no pressure.
When it comes to buying a Toyota I would definitely keep this place in mind even though there are local dealerships way closer to me.
Had a great experience here. Gary found exactly what I was looking for and for a good price! Staff was fantastic to deal with. Shout out to Pierre and Chris who were informative and made our purchasing process easy. Happy with my new Jeep ty!
It was checkup time for my 2017 Rav4, so anticipating how busy they normally are I went into the dealership to book an appointment for the following week. To my surprise I was in and out within an hour and back on the road. Can't beat that service anywhere. They always exceed my expectations. Great job RD Toyota!
So very thrilled with the Sequoia!! Don is an impressive Product Advisor, very professional and trustworthy. Red carpet service from start to finish and an awesome deal too!
This is the second time I have ever bought from a dealership and everyone I met at Red Deer Toyota was great. From the minute I walked in I felt like I was part of a family. Patricia our sales Rep is the best! Thank you so much! I love my truck!
Great place and awesome people. Thank you very much Mitch for the great deal. My wife is happy and guess what? Happy Wife is happy life! Thank you Guys!
My husband and I had a fantastic experience at Red Deer Toyota. Our salesman was Mo and he was extremely genuine and personable. He made the experience fun and enjoyable and went above and beyond with the buying experience all the way to the end. After the sale was written up, he allowed us to pick a surprise gift card that was waiting in our new vehicle upon delivery. It was a nice, thoughtful touch. The manager also had a great sense of humour and he took a photo of us ringing the giant gong when the deal was finalized. The staff at Red Deer Toyota really care for their customers and don t just rely on the great product name alone to sell vehicles. We would recommend Red Deer Toyota to anyone looking for a vehicle. Do yourself a favour and ask for Mo! He won t disappoint.
Went in for warranty work on my Tundra.. and next thing i know i am driving a Taco.. Ben my sales guy was great to work with and went above my expectations. But... walking around and observing other sales associates and people. Not the friendliest feeling. Almost like a stick up theyre butts. I hope they consider changing initial presentaion. There is nothing better than friendly and comfortable welcomes.
Overall great experience with the crew at Red Deer Toyota. Just bought a 4Runner and couldn't be happier with the overall experience. Buying a vehicle is not always the easiest thing to do, and the fellas at Red Deer Toyota made it a pleasant one. Very friendly, knowledgeable, and transparent. I didn't feel over-pressured. Was a real pleasure working with Tony & James in their sales division as well as Andrew and Ryan to button up the deal. Shout out to Ben as well in their Finance team. I will be back to buy again.
Thanks so much for the great experience. The team at Red Deer Toyota were fantastic to deal with. Amy was amazing at getting me the right vehicle at the right price, she listened to my wants and budget and delivered a top tier experience purchasing a new ride. Cory in finance was an absolute pleasure to deal with, thanks so much for the great finance package! Everything was simple, laid out clearly and easy to understand and he even managed to find the perfect service contract that met my driving needs! Thanks a bunch to the team at Red Deer Toyota!
Took them 4 days to change a tire even though they were not busy! Was stuck here and had to get a hotel..m staff is really nice and helpful but they take their time... you're not in Toronto anymore... they don't have any care for urgency but then again that may be an Alberta/Rural thing
I would like to thank Chris for an amazing work and patience eith me. I highly recommend him!
He was able to explain everything clearly that at the end I didn't have any questions, and he gave me opportunity to checked all the available options to make my choice.
My experience was flawless. I appreciated the attention given to me and the staff working endlessly for me. I purchased my first vehicle with Toyota and now I am on my second vehicle, and i have no regrets. I was also highly impressed with my sales representative, Ryan Geni, who went above and beyond to secure the vehicle of my choice.
This was our first experience with Red Deer's Toyota and it was nothing less than 100%. Shane was so kind, helpful, honest, and patient during the entire process! I highly recommend him to everyone!
Really good service, and great advice. I highly recommend Pierre-Olivier Roy, he was the sellsman i encountered. Ive been to many dealers. Non had the right price. Toyota red deer got the best price for my tacoma.
Recently my husband and I purchased a 2021 Toyota 4Runner. I went into the Red Deer Toyota dealership with many questions and uncertainties and after dealing with James, I am thrilled to say I am more than pleased with my vehicle. James was amazing...helpful, knowledgeable, and very personable! It's been a month and I've had to contact James off and on with a few questions (I am lousy with technology). He has been more than helpful and always encourages me to contact him if I need more questions answered! For getting me into the perfect vehicle, thank you Red Deer Toyota and especially, thank you James!!
Purchased a hard to find used vehicle from this dealer remotely from Edmonton. The whole process from start to finish was via email, text, and phone with Jathryn. She was quick to respond, transparent, and straight forward, and she took care of every detail. A first class experience through and through; the best car purchase I ve done. Great work, Red Deer Toyota.
High pressure sales tactics, They held my car keys hostage for 3 hrs after someone went to look at the odometer. Asked a number of times for keys back . My car never moved. Wouldn't take no for an answer. 4 hrs of my lifewasted .Almost reddeer Mitsubishi's brother.I felt dirty when i left there.
Well, you're not actually in Red Deer now are you? No? Gasoline Alley you say? Trying to avoid taxes and still get the credit? Seems very likely to be the case. False advertising is illegal last time I checked. Just a proud citizen of Red Deer seeing all of the rich tax evaders at work. I have to drive by this bs every week. A simple change of that bogus sign is in short order. Dishonest at best.
We are very pleased with the customer service at Red Deer Toyota. They are all friendly, honest and care about their customers. We had a great experience purchasing our RAV4. I would recommend family and friends to this location.
Really poor service. Stephan (Stefan?) took me into his office and asked me a bunch of questions and then when I said exactly exactly what I was interested in looking at he ignored me and kept asking questions. He had a really poor knowledge of cars he was selling and sent me out to look at something that I wasn t remotely interested in. He would not even let me into a car, instead he just kept asking if it was something I was going to buy. How am I supposed to know if I would want to buy that car if I haven t even sat in it? It felt like he was talking down to me the whole time. Extremely disappointed and would not recommend this dealership at all.
I would highly recommend dealing with Ryan in purchasing a new vehicle. He got into contact with me as I inquired online about the 2019 Rav4 and he provided a good price better than other dealers, had great communication (responded in a reasonable time, answer my questions thoroughly), very polite and professional, and most importantly was honest with his input.
Recently I leased my first vehicle. Prior to this experience I had little to no knowledge regarding leasing vehicles. Stephen explained every step to me and gave me a comfortable and pressure free experience. I would recommend Stephen at Red Deer Toyota to anyone looking to have a great experience buying or leasing a great car. Thank you to the entire team at Red Deer Toyota for such a positive experience. I will certainly be back for my next vehicle!
I have been a toyota owner for over 25 years, between my former husband and I we had 4 toyotas in that time that we loved. Red Deer Toyota has put an end to that last fall (or at least has made the idea of getting another Toyota quite unlikely). It was last fall I had my vehicle scheduled in for service and brought it in for the 7:30 doors opening time to ensure I'd get on the shuttle (7 person van) to get back to town to ensure I'd make it to a course I was booked in to attend.
I got there 7:40, traffic slow that morning as we'd just got a tremendous dump of snow the day prior. On getting there I handed my key and asked about the shuttle as I did not see it outside where it should be. I was told it had already left for town. Left? The doors were only open 10 minutes? I ended up waiting 40 minutes for the shuttle to return to get me to town and found that the shuttle driver had left with only TWO people in the 7 passenger van. I was quite anxious as I was fearing not making it to my booked appointment in town. As it went, I did not get back in time and had to rebook the course.
At the end of the day when I went to get my vehicle I was then told that now it needed all 4 struts replaced. (the maintenance was a regular maintenance, but they did manage to find other 'minor' issues making the bill for the day quite a significant one already and then tell me I needed struts).
I was going to book the appointment but I made a request to perhaps have a loaner vehicle set aside so I'd not be at the mercy of a shuttle driver that takes off in under 10 min of door opening with merely 2 people aboard. I was told I could not use a loaner as they are for people whose vehicles are not drivable and mine would still be drivable. I asked then if perhaps the way the shuttle operates could be looked into to better serve the customers. I was told maybe I should try to get in on time. REALLY??? The doors open at 7:30 and with severe snow I was in for 7:40... I don't know about everyone but I really don't think that is a tardy arrival time given the road conditions??!!!
The woman at the booking desk (Kathy W) was totally unhelpful - she portrayed a person who ldid not give a damn about the customer and would not do anything to try to make the next experience an improvement. She denied allowing for use of a loaner vehicle nor passing on to the appropriate people a consideration of using the shuttle more appropriately to allow for more than 2 people to use it at a time and so I requested speaking to a manager. She would not get me a manager. She was, in my eyes, the absolute opposite of what one should have as the front staff interacting with customers.
In the end there was no attempt to please the customer (myself) with regards to transportation back to town and no apology for leaving me stranded in the morning with a 40 minute wait for the shuttle to come back.
As well, the struts - well I did not book them in and had them looked at by another party and was told they did NOT need replacing. So.... there you have it, they were going to take advantage of my lack in mechanical skills to get me to pay for a pricey fix that was not even needed!!!
I shall try Another Toyota dealership for any work to my vehicles or future purchases as I have read others have done. I need a place where customer service is a priority, Customer services doesn't matter one little bit to these fools.
Very impressive from start to finish. I went in for recalls on my Toyota. We were greeted by a friendly and knowledgeable woman at the service desk. When she called for someone from the garage, he too was pleasant and helpful. I was given helpful suggestions on a minor service that came at an excellent rate. The car was returned washed and looking great. I'm very pleased with all aspects in my dealing with Toyota!
Honesty goes a long ways. We asked for a transmission oil change on a recently purchased used Camry bought elsewhere, they could ve taken the money and run, but Bill looked up VIN history and said it was done just before so saved a bunch of money. Will be back for future service.
Extremely poor. I ordered a trim piece for a customer of mine last summer and while I understand it is outside their return policy or 30 days, I was mostly interested in finding out what happened, and how I could have the correct clips but a window trim piece for the incorrect vehicle(ordered at the same time). I supplied the Vin when I ordered and some error was made somewhere. Instead of at least finding out what could have been the cause and going from there, he decided it was more important to remind me of the return policy 3 separate times. Going as far as reading out the policy back of the receipt to me. I would have accepted admitting to the error and purchasing the proper trim and cutting my losses but clearly he was more interested in getting out of the error made initially. I will not be back and won't recommend anyone else to deal with the parts department after my experience. The piece was 70 dollars, I will take purchase elsewhere from now on.
An outstanding, professional dealership! Shane was professional, courteous,and knowledgeable! He diligently answered all questions, followed up with us very promptly on any requests we had, and unobtrusive during the entire process. He was there to serve our best interests, without any 'pushy salesman' tactics - what else could we even ask for? Bravo, and we will be back again!
We have dealt with Red Deer Toyota for various vehicle purchases and for subsequent ongoing service on the vehicles. One vehicle now has over 400,000 kms and has never had a problem on the road. This speaks for itself about the quality of the vehicle and the service I have received. I also appreciate Corey in Finance whose follow up and dependability is appreciated especially when arranging credit. Ongoing and satisfied Toyota customer.
Worst website ever.. pop up windows.. chat with sales sign keeps on shaking (no pressure sale there).. I gave up looking for a 4runner after 4 mins, couldn't stand it anymore... can't imagine what they are in person
Just purchased a car from RD Toyota yesterday. This was the best experience I have ever had purchasing a car. I cannot say enough good things. There was no pressure to purchase as certain type of car. Amy was the person I spoke to there. She was professional, courteous, and pleasant. She went over and above what she had too. Mitch was who helped with the financing was super helpful. I could not be happier with my purchase there. I bought a used 2015, the detailing of the car is by far the best detailing I have ever seen!! It basically feels like a brand new 2015. I highly recommend shopping here for a vehicle! Thanks again to everyone involved. Outstanding service!!!
Extremely Negative! I booked a service appointment online on them web site and got a text message confirmation. But when I arrived there I was told that i need to wait for 1&1/4 hour more before they will start with my car. So I had just leave with nothing.
500$ and nothing done. I paid for a full check up. Can't even verify if the filters and oil was really changed on the invoice. I Own a Toyota Prius Hybrid. So I'm a little scared to bring it anywhere else other that Toyota but I'll never bring it back here. bought it a few months ago and got it checked out, they told me a couple of things to fix at that time, which I didn't do any of. This time none of those were mentioned, like the alternator belt they were gone a replace last time for 150$. Which I still haven't replaced and it looks good. I bought a 20$ spare incase. Drove it put 20000 km this summer. Brought it in recently because I'm 100% sure I punctured my break line, I saw the drip when applying the breaks myself. They couldnt find the leak but the fluid was down. Not a big deal. They zip tied my bumper that was falling off 75$. Which I maybe was gonna fix and was inquiring about. I forgot to mention my licence plate falling off. The screw on the one side sheerd off. They forgot to mention it too. . So paid 500$ for a maybe oil change, maybe change of filters. But I'm 100% gonna have to look over my entire vehicle myself cause I do not trust the work. Two sensors and a check engine light. Which I'm told is all a oxygen sensor in the fuel. Seems weird one light came on this summer then a couple months later the second light comes on, and then just recently the check engine and it all the same thing. A oxygen sensor?
Enjoying my New 2015 Toyota Tundra I just bought from Red Deer Toyota. Got a great deal and good value for my trade in. No hassles and business office was very easy to deal with, great lease rates! A big thanks to Neil McLeod and staff at Red Deer Toyota!!
Stephen doesn't just sell vehicles, he helps people buy them. When dealing with Stephen you feel like a valued person and not just another sale. He is dedicated to the needs of his customers. He approaches each client and situation with a problem solving perspective and goes above and beyond.
I found buying the car went very well.My salesman Stephen was great went to bat for me with my offer.He even delivered the car out of town to me.No hidden charges,even rang the big gong!Thanks Red Deer Toyota.
Awesome experience at Red Deer Toyota! Jathryn Chappelle is the internet sales director and not only did she answer all our questions for a long distance purchase... she made sure our used Tundra truck was in excellent condition when we bought it. Highly recommend everyone to give her a shout! THANK YOU!
I was basically scamed when I ordered Sienna from this dealership. I have signed papers and talked about one price. When I got the van on my bill of sale appeared price almost 3000$ higher. They have put in remote start and block heater without clearly pointing out it will be extra... None of the documents were copied or emailed to me for review after the order. My message here is 1. JUST BEWARE OF HOW SALESMEN PLAY WITH NOMBERS: ALWAYS MAKE SURE THE PRICE YOU DISCUSS IS "ALL IN OUT THE DOOR" 2. MAKE THEM SIGN ON THAT PRICE 3. TAKE COPIES OF EVERY PIECE OF PAPER YOU SIGN
Just bought a new Tacoma from these guys. I read a crapload of poor reviews from Google, but decided to swing by to have a look and a price check since it's a bit closer to where we live out in the country than Cochrane. It's a perfect little truck for our needs, and I did heaps of research beforehand. Joanne Sankey was super nice and seemed keen to do business so I stayed a bit. Joanne handled the deal quite well, by answering all my detailed questions (about engine parameters, towing, and electronics on the brand new ones) and by negotiating a very fair price. I'm still stoked enough to write this, so maybe things have changed a bit.
I was experiencing an issue with the rims that had come on my truck that I bought a few years ago. Brought up my concerns recently with the dealership and they were able to correct this issue in a timely manner and it was very much appriciated. Both the Sales and Service departments were a big help. Thanks again.
I have a confession to make. Although I like getting a new car, I usually avoid a trip to car dealerships because negative previous experiences. My sales consultant Amy and the staff at Red Deer Toyota have changed that. I built my new car online and from that time to my final purchase it was an excellent experience. The staff was mindful of doing everything in a timely manner and a lot of the process was performed electronically.
I purchased a 2017 Toyota Corolla LE from Red Deer Toyota, and it was a great experience. Amy helped me find a used car that fit my needs and didn't leave me broke. I felt no pressure, and was able to ask all of my questions. I felt at ease and comfortable in making the decision and would definitely recommend Amy and Red Deer Toyota.
They say they are not big on pushing sales but that s not true...they will waste a lot of your time trying to upsell you and bash other brands regardless of your opinion.
The saleswoman I had was wonderful. She was extremely friendly and knowledgeable, she listened to what I wanted and didn't want and found a vehicle that suited me and my budget. When it came time to talk numbers there was some confusion by a manager on the sales price. First the price came in much lower than the window price. Once they realized their mistake, the price was $1200 more than the window price. We were able to resolve this through negotiation but I don't think I should have had to negotiate to get the advertised price.
Not gone service my vehicle here, very unprofessional and arrogant staff towards customer, they have some good staff though, but the main image is different because of few employees. Just one of few interactions in this dealership. Example: last year tried to get the quote for winter tires, I gave him what Costco quoted for, got arrogant with me and he said to me don t know how they can do that and turned to different customer. P.S. Bought my vehicle here, never again, need lots of improvements here.
I recently purchased a new 2021 RAV4 from Toyota Red Deer. Everyone at Toyota was so kind and helpful. I had to bring my nephew with me during the process and everyone was so kind to him. My salesman Mo was incredible! he provided me with all the information I needed, and more! Mo was very personable and made the experience of buying a new vehicle more relaxed. Mo also was very kind and included a surprise gift card for me when I picked up my vehicle. All in all it was a wonderful and very exciting experience buying a new vehicle from Toyota Red Deer.
We were extremely satisfied with the friendly service at Red Deer Toyota. Amy Larsen helped us to get a nice CR-V for my wife. We couldn t be any happier.
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