Very dissatisfied with the service I received. Bo...

Very dissatisfied with the service I received. Bought a Rav 4 in October 2013. At the time the staff was rude and disorganized. I decided on a lease that I would pay half now and half at payout. To this date I am still unsure of what was charged and what my payout will be. Noone had ever done one of these types of leases before. I was passed through several people and never did get a satisfactory response. I wrote several letters to Toyota and spoke with managers at the dealership with no response. It is now coming to the end of my lease and I have booked an appointment with someone to discuss my lease so I will report on my outcome when I have completed it.