Mark Boychuk

Review of Red Deer Toyota

My brand new 2014 4Runner Trail came with a licens...

My brand new 2014 4Runner Trail came with a license plate holder on the front bumper. It was crooked so I took it off and saw two badly drilled holes. I asked them to replace it, they said no. My bumper looks like someone shot it twice with a .22. I returned and had another sales person tell me they would recommend a place to have it fixed, but I have to pay for it. I said that's unacceptable. The sales person then left me a phone message saying they spoke to both dealerships (truck was brought in from B.C.) and there was nothing they could do. After several trips back, spoke with the manager and he agreed to have it fixed but not replaced. 10 minutes later he phones and leaves a message saying he went on Google and read this review and didn't know if they could still do the deal. I haven't returned the call. I am so fed up with going back there I'm going to go ahead and get it fixed myself. Should have done it long ago and saved myself a lot of wasted time.
The original sales person was full of lies. He told me the truck was coming with off road tires (I informed him they don't), the price changed from what we verbally agreed on, told me to come in and pick up the 4Runner but it wasn't there, etc. I contacted Toyota Canada, they said I would hear back in 7 - 10 days. They never got back to me. I hate this place and hope this helps keep people away from Red Deer Toyota. This dealership makes you never want to buy new again. Love the truck. Hate dealing with Toyota. Go to Edmonton or Calgary and save yourself from the headache. I have spoke with other people who bought new Toyota's from this dealership and they had their own horror stories to share. The reply from the manager is pretty funny and no where near the truth. Nice try though!
I bought some cross bars for the roof rack and found the parts department very helpful. Even had a mechanic and parts person come and figure out how to put them on. To them I say "Thanks much!"