Ralphs Reviews

I have a pretty good experience, I would go back in the near future

This Store has many lines open during rush hours. But too many annoying vagrants outside their doors asking you to buy things or just for money.

The location has recently been renovated. The store finally looks clean and cared for.

This store was recently remodeled but it's still just ok. I think if the Customer Service were better I would give it a higher rating.

This store was newly remodeled, which was badly needed. The store is arranged nicely, with a nice produce section. The problem is they moved all the cashier's near the one exit they have now. It is very congested, entering the store on busy days. They really need another entrance. I believe that this is a fire hazard. I don't like going in this store, because of the one door situation.

Food is expensive. Only one way in and way out. Coffee is locked up. Produce is sub par.
Only go in for emergency.

Products are okay but not enough variety especially for vegetarians! Customer service is good & bad depending on the day

I really like my store and I will return for another visit

Very well stocked store. Very modern. Best in the area.

Still not that clean floors dirty. Know walking around keeping it clean like other Ralph's on the west side

Cause they remodeled it and cause they now have a Starbucks

Newly remodeled and the veggies are always fresh and they have a new Starbucks!!!

So ad they put something nice in ate neighborhood, i hope the great customer service stays past the grand opening

Completely renovated place ,the store has being fixed inside and it looks amazing, they have lot of good vegetables and fruits, ..now looks more spacious great job guys

I had a wonderful experience today at Ralph's. The staff was so nice. They took the time out to help me down load the Ralph's app on my phone. I give the store 5 stars for a new store and new faces and attitudes. Thanks

The isles are too narrow! EVERY isle including the deli is crowded with only 3 people waiting for service. There is simply no room to enjoy that besutiful store. Don't think about veges either...another narrow, crowded (even with Two shoppers) area! Sad! Sad! Sad! Even having Starbucks inside wouldn't make me a regular shopper there!

Was kind of confusing and out of order. But the employees were very helpful.

way different and smaller than the Ralphs stores I am accustom to in the San Bernardino County. I guess one can say " well what do you expect from the hood. I am glad I dont have to shop here. I would never go.

Prejudice ignorant ppl. I should be able to shop til I drop with out overly trying to make me uncomfortable or standing over me .

I have been shopping here for over a year. The employee's are helpful and the turkey sandwich meat...the best

This Nasty Rat turd infested Ralphs has really got some nerve. After it's well documented about the conditions in their Manchester/Western store I'm talking rat droppings and all. They get the shopping carts used from the other locations to send to store in the hood. Visible filth that was actually reported on the news. Ralphs usually has high standards and high prices.this location you're just getting the high prices. But what really ticked me off when I went there a few days ago (emergency it's close to my home) I noticed that the 1.99 suave shampoo is actually locked up. Like u have to get an attendant for assistance. Really? I was very offended. If it's that bad in the hood then they should get out the hood. And when you buy seafood they make you do it some kind of crazy way that's totally inconvenient. It's very insulting.

Under construction right now everything is miss place

Today I had the worst experience of my life in a store then I've been going to for over 20 years. As I was putting my groceries on the counter to pay, the cashier named " Taniqua J. " shouted at me and said "NO" and pushed my groceries of the counter to the ground. She told me I needed to keep my distance from the other custome who was as bout 8 feet away from me and was leaving. I felt embarrassed, disrespected and I started crying from the rudeness this person used towards me. I asked to speak to a manager and other employees told me that this has been going on for some time and the managers have done nothing. I will put a complaint to corporate and I'm seriously thinking about driving the extra miles to avoid this ghetto Ralph's. I think management is afraid of their employes.

Love the new layout wish they had more than one entrance/ Exit

Dirty and nasty!The meat looks like that never throw it out and they need to keep the store clean. I would've scored it no stars at all but it wasn't an option.

Terrible customer service.
Small, unorganized, and filthy.
0 stars if possible

This Ralph's is the biggest one I have been to and I like the fact that I fought everything easy.

It's Not loctated in the best area but it had what I needed.

The Employees are cool....never had a problem kind of wish it was cleaner like the better areas like on Sepulveda by LAX

Great place for grocery shopping reasonable prices better than vons

Ralphs had what we needed. We got in and out in minutes, great improvement from the past. The L.A. Rams made the difference. We reap the benefits.

The liquor section is bigger than the produce section. Staff and management would rather talk and joke than help customers. Never again...

This store is very good. Derick and Daniel both are great Ralphs employees. As far as the reviews I've seen by the haters in this world of this location they need to check themselves first before being so negative.

The store was nice and clean, prices was pretty high

I have to shop here because it's the only RALPHS around, they sell food that's just a bit better than the other grocery stores in the area, but I still wish I didn't have to shop here. We deserve better.

A great variety of items to pick from. Friendly customer service.

No complaints like the community feeling everytime I go there .

Excellent selection of items, especially fresh fruits and vegetables

I'm tired of this location. Why is the entrance on Western blocked with caution tape and up-turned shopping carts? Its become increasingly annoying and inconvenient to shop here.

the lanes to pay for your food are way to small.. it's very nice but the just piled all that stuff in there you feel like you walking on the next person

It's an okay Ralph's. The staff is usually fast and helpful. Good variety of food and products but the prices are way too high for the neighborhood with very limited discounts.

Love the remodel! Nice, clean and well stocked store.

There are only 2 doors for the shoppers and they are side by side. One for entry and the other for departure. When entering and/or departing you literally bumps into other customers. The cashiers are bundle in a very space which makes it very uncomfortable when checking out; the aisles are too close for comfort.

I visited this store today, 2/12 and experienced the most horrific customer service. Everyone I encountered today should not be a representative of Ralph's.

I approached the deli and ordered four lobster tails and 2 pounds of shrimp. After I ordered the lobster tails the employee handed me a piece of paper that looked like a piece of a brown paper bag that was torn off. She then proceeded to hand it to me and on it was a price tag. I stood there waiting for my lobster tails and when she did not hand them to me I asked for them. She then proceeded to tell me that I needed to go pay for them, come back and show her the receipt and then I would be given my product. I was puzzled and asked when did Ralph's implement that policy. She said that she had been employed for one month and that she had been doing this process as long as she was employed. I then asked to see a manager because as a Black and Mexican woman I was offended. A manager came who introduced himself as Ray and asked how he could help me. I asked him to look around the aisle we were standing in and then asked him what he saw. He was confused so I told him that he worked in a store that served black and brown people and this process or practice demonstrated disparate impact and was highly offensive. It appeared to be discriminatory. I also told him no other Ralph's that I patronage follow this same practice or process. I then asked him how long this practice had been in place. He stated seven years. His response was not valid nor the truth because this was the first time after patronaging this story for more than fifteen years that I had been asked to do this. I then asked him why he implemented this practice when other Ralph's did not do this. He then responded it was because of his inventory which in other words he insinuated that black and brown people steal and he had to keep a close eye on his inventory. Again his reply was offensive, discriminatory and not a Ralph's policy. I know this because I asked. He could not even look at the situation through the lenses that I was presenting it. Other customers also complained. End result Ralph's needs to recognize disparate impact, stereotypes and their practices. I WILL NEVER SHOP AT RALPHS AGAIN.

I really love the new look. Friendly & Welcoming Staff, Very Clean, I've always loved the prices and it was so nice and cool. Will definitely be visiting when I'm on that side of town

Good service and easy to find products I was looking for.

Great customer service, employees are very polite and intelligent, very satisfied with the service they provide!

Waited 10 minutes for instant coffee that they feel needs to be LOCKED UP in a cabinet.

It smells good, it's clean and I always find what I'm looking for

The store is new and beautiful. I fins that the placement of the check out stands annoying because they are cramped in the corner. You have to ring the bell at the coffee BOX and wait for aomeone to come. They announce on the loud speaker for someone to come unlock the box for you to get your choice of instant coffee. It took over 7 minutes and it was inconvenient.

Very good experience. I really love the produce department! Better...much better.

Me and my friend went to go get some crabs from Ralphs and they took some crabs out of our back and when we went there they told us they was going to bring our stuff up there that's how we know some of our stuff was missing bad experience

Love the store..Love the nice people at the deli dep..always busy but always with the greatest attitude. ..

IT'S BETTER THAN IT WAS, THE ONE WAY IN & OUT SUCKS.