I visited this store today, 2/12 and experienced t...

I visited this store today, 2/12 and experienced the most horrific customer service. Everyone I encountered today should not be a representative of Ralph's.

I approached the deli and ordered four lobster tails and 2 pounds of shrimp. After I ordered the lobster tails the employee handed me a piece of paper that looked like a piece of a brown paper bag that was torn off. She then proceeded to hand it to me and on it was a price tag. I stood there waiting for my lobster tails and when she did not hand them to me I asked for them. She then proceeded to tell me that I needed to go pay for them, come back and show her the receipt and then I would be given my product. I was puzzled and asked when did Ralph's implement that policy. She said that she had been employed for one month and that she had been doing this process as long as she was employed. I then asked to see a manager because as a Black and Mexican woman I was offended. A manager came who introduced himself as Ray and asked how he could help me. I asked him to look around the aisle we were standing in and then asked him what he saw. He was confused so I told him that he worked in a store that served black and brown people and this process or practice demonstrated disparate impact and was highly offensive. It appeared to be discriminatory. I also told him no other Ralph's that I patronage follow this same practice or process. I then asked him how long this practice had been in place. He stated seven years. His response was not valid nor the truth because this was the first time after patronaging this story for more than fifteen years that I had been asked to do this. I then asked him why he implemented this practice when other Ralph's did not do this. He then responded it was because of his inventory which in other words he insinuated that black and brown people steal and he had to keep a close eye on his inventory. Again his reply was offensive, discriminatory and not a Ralph's policy. I know this because I asked. He could not even look at the situation through the lenses that I was presenting it. Other customers also complained. End result Ralph's needs to recognize disparate impact, stereotypes and their practices. I WILL NEVER SHOP AT RALPHS AGAIN.