Premier Mazda Reviews

Outstanding experience in purchasing a vehicle -- I highly recommend.

We have now purchased two new cars from this dealership, and have had great experiences. Jim was a fantastic car salesman. Mike in the finance department offered us the extras, but no pushy tactics. Not once did the folks at Premier use trickery like trying to talk about monthly payment instead of overall price of the car. Danielle filled in the gaps to answer questions when our salesman was not available. A+ customer service all the way around.

Burnt out my clutch on my way to Oregon on a time crunch, other services said that it would take 3 days to get parts in.. took it to Chris(service manager), and Chris ordered parts over night and got me bad on the road 24 hours later.. awesome experience with these guys at premier Mazda! thank you guys so much!

I've been going to Premier Mazda for over three years now for all my needs. I think Lisa in the service department is very down-to-earth and a true professional. I've never had any issues after numerous visits and would highly recommend them! Thanks again for the complimentary rental and car wash. Excellent service!

Staff was awesome and friendly. At no point did I feel pressured to make any type of decision. Said hooked me up and a solid ride and I appreciate his honesty and assistance through the process.

Service is punctual, people are very nice and helpful.

The service appt easy in, easy out, everyone was nice, super fast - what more could I want.

Buying a car can be a stressful adventure, but our sales professional Matthew Johnson was so helpful, patient, and fair. The finance manager Michael was easy to talk to as well. Overall a great experience, I would highly recommend Premier Mazda KC. Very happy with my new CX-5!!

I purchased a used Honda CRV from Premier Mazda, and the experience went very well. They allowed me to take the vehicle to my own inspector and verify its status. There were a couple of items that appeared and they agreed to resolve the issues at no charge.

amazing customer service every time! they even call their customers to wish a happy birthday which is above and beyond. it s the little things! I ve also had two mazda s, both mazda 3 s, and loved my old one and the one I currently have. would definitely recommend, and would recommend this location!

Premier Mazda's Service Department is TOP SHELF in everyway. They are honest, take awesome care of their customers, provide loaner cars. Our family takes all our service needs to Premier Mazda. I came in without an appointment with a screw in my back tire. They were BUSY and all appointments were taken. Did they turn me away? Did they tell me to come back next week? No, they welcomed me when I walked in the door by my first name, looked at my tire and said NO PROBLEM, we will get that fixed for you today. Even though they were fully booked, they made a stressful situation very easy. Not only did they fix the tire, they also changed my oil since I was there (remember they are fully booked) and they washed my car. My tire was fixed, my car was serviced and washed and they sent me on my way. This is one of the main reasons we own 3 Mazda Vehicles. They will always be our #1 Choice!

My husband and I live in Iowa, I was skeptical about buying a car out of state but after one conversation with Lester Ransburg, I was reassured I was in good hands. Premier Mazda had a great price on a new Mazda 6 IGT and after a bit of negotiating with Lester I became the owner of the car I wanted. Lester worked with my husband and I to get the right fit for our family and everything I was looking for in a car. He even went above and beyond to send us some all-weather mats. He took the time to go over all the specifics about the car and what all the warning beeps mean.
In short, next time u are looking for a Mazda, look up Lester at Premier Mazda. You won't be disappointed.

Reed, in sales was great to work with and made the entire experience great.

Jimmy, the Manager was also wonderful to work with and helped address all of our questions.

Tom made the financial part a breeze.

Honest and friendly!

I HIGHLY recommend this dealership. Please note--all of the negative reviews were written before ownership changed. I didn't visit under that old ownership, but it seems like a night-and-day difference now.

Full disclosure--we did win a car here during their grand re-opening promotion (still can't believe our good luck!!!), but we also had legit transactions (trading in a car and upgrading to a more expensive vehicle) that convinced us to send everyone to Premier Mazda.

* We traded in my old car and received a very price for it--actually, the same or better that we would've gotten from selling it privately.

* They give everyone free car washes (hand washes) for the life of the vehicle and free maintenance for a year. This is better than any dealership I've seen in the past.

My wife and I received a pleasant, professional, non threatening, drawnout purchase experience at Premier. Using our Costco membership connection realized us costs savings and most importantly started the process of narrowing down choices and other preliminary steps. After decades of new car purchases and a short stint in car sales, PREMIER Mazda by far exceeded other dealerships with their low key but effective approach to the customer and staff members. No stress transaction. Congrats Premier.Stay the course!

I came in to get my car serviced after getting the run-around at Firestone. Premier Mazda KC knew exactly what was wrong with my car and fixed what I needed them to fix without any BS. My car is old, but they treated it like it was a brand new car, giving it a lot of care and respect (despite all my dog's hair). I did not feel pressured to buy a new car, even though it was obvious I needed one. They kept tabs on everything they worked on and went line by line before I paid them anything. I paid a lot to get my car fixed, but I felt like the prices were the same, if not cheaper, than Firestone or any other car shops. However, the level of customer service and renewed confidence you get after driving off with your [fixed] car is priceless. Thanks, Premier Mazda KC! Although I don't want to have to see you guys again, I know where to go if I need some fixin'!

Went all the way to this specific dealership based on these positive reviews... wish I could add to them. Our salesman kept getting up and disappearing, even from the very start, before we even looked at a car. We spent an hour or two there, and he literally left us at his desk with our small child, for probably 80% of that time while he was doing who knows what. This was early morning, on a weekday, so they were not busy at all. Will definitely not waste time on that drive next time.

Awesome place! Clean, spacious, good play area for kids. Quick and friendly service! Ask for Justin, he's the best salesman I've ever had when buying a car!

Premier Mazda service team is the best! Lisa and Skyler are great to work with and the service technicians do a great job every time. I will continue to take my car here.

Warranty preventive maintenance was done professionally and courteously. I recommend Premier Mazda to prospective customers.

I went to look at a car I found online. I test drove it and am now debating a buy decision which will depend on how my negotiations go tomorrow. They were fair about not wasting my time and having a vehicle for a scheduled test drive, which I really appreciate. I will validate pricing and check credit rates tonight before concluding a buy decision process tommorrow.

My windows are still squeaking after I asked specifically for them to not squeak. But besides that they have always fixed everything I asked

Fair and friendly; nice and clean facility; so far had my best service center/maintenance/repair experiences at Premier Mazda KC in 10+ years

Great service and very courteous with their customers.

I ve only used Premier for service, but my experience has been very positive.

This was my fourth visit to Premier Mazda (KC) - first to purchase my vehicle, two others for service on both of our Mazdas, and now for the 10k service on my Mazda 6. Each time I've been thrilled with the quality of work, the quickness, and the kindness. I am definitely an advocate for this group of people!

Drove 45 minutes out of my way to buy from Premier. Justin did an awesome job getting the deal I was after. The car itself is awesome, and was made sweeter by Justin's efforts. Great dealership!

Very nice place. Everyone there is super nice and very helpful. They had my car fixed in just a couple hours and they even let me use a loner car which was very helpful and nice!

We HIGHLY recommend this Mazda dealership. We own several Mazda's and we love getting all of our sales and service needs taken care of by Premier Mazda of KC. We have known their staff and management for many years now, and they deliver on all promises, they treat you like their #1 customer, and they do so without any of the typical dealer hassles - its a joy buying vehicles there and getting them serviced there as well. I can personally vouch for how professional and easy-going they are, in all aspects of the business! We always get the best deal and the best treatment there. Don't go anywhere else!!

Went in for an oil change and tire rotation, along with getting a strange rattle diagnosed and fixed. I was told it would be $89 for diagnostics. After testing, they found screws had been loosened and fixed it. They knocked the diagnostic fee down to $67 since it wasn t a part.

Friendly staff, and great service provided for my CX-5.

They don t stop asking for reviews via texts and emails. They re like an obsessive girlfriend. The front desk secretary is absolutely awful as well, she makes you ASK to talk to an actual human otherwise she will send you to voicemail on purpose. Other than that, the service department people are great, even if the warranty doesn t cover much of anything.

The staff was very courteous and went out of the way to make us very comfortable. We had come to check out the type of car we were thinking about purchasing, the sales man ( Jim Bogard) worked with us to get a price we were comfortable with.

My wife and I recently purchased a car from Forest Dingman at Premier Mazda. Forest was an absolute pleasure to do business with. He was very low pressure yet willing to do whatever it took to make us happy. He showed extreme diligence and attention to detail throughout the process. We walked away very happy with the experience and would highly recommend him to anyone looking to purchase a Mazda.

Premier's Service dept is top notch! Friendly, competent service at a reasonable price. Well done #LovemyMazda

Jessica was awesome and took care of everything! Very easy to talk to and made sure I found what I wanted after I told her my needs. Got a good deal w free car washes and maintenance and oil changes for my 3 yr lease. Hoping I won t have any problems using this deal lol

The folks at Premier Mazda are very welcoming and accommodating. I have never left unhappy!

Excellent customer service. Worked my car in when they had a full schedule.

Very happy with overall transaction. Love the new car. The salesman was knowledgeable and friendly. The rest of staff was great too. It was a comfortable buying experience. I will readily recommend Premier to friends and family

Excellent service from start to finish! 100 percent satisfied!

Took my Miata in for the first time since moving from Las Vegas. Toby was great. No surprises with my break light indicator repair. Clean, efficient and I'll be back. Tks post

I ALWAYS receive exceptional service at Premier Mazda in Kansas City!

Great place to buy and have your car maintained. Jim Bogard knows his product and understands the golden rule when dealing with the customer. In other wards, he will get my business again.

Chuck McCulloh

I had an excellent experience at Premier Mazda. I knew which car I wanted. Jelly helped me with the test drive and purchase. She was very up front about everything and was very friendly. As a woman buying a car it was nice to work with another woman. Thank you! Love the car.

Always a positive experience. Came to Premier after a bad experience at a different location. Will not go to another location. The staff are helpful, kind, and are willing to take time to explain what is being done to my car or what they recommend. The waiting area is pleasant with snacks, water, and coffee.

The dealership has had a recent change in ownership and management. They are a wonderful team and I highly recommend them to anyone who is interested in a Mazda.

One of the best dealerships in the area. I will always come here first when looking for cars new and used. The staff doesn't pressure you and are willing to work with you to find what you need.

Many thanks to you and your team. We're very happy with our purchase experience and our new 2016 Mazda CX-5.

Thank you Jimmy for bringing your exceptional knowledge to the table and always treating us with respect.

Thank you Forest for being patient with us over the last 6 months while we finalized our old lease and considered all options.

Thank you Kelly for introducing us to the notion of a Sales Assistant and the associated benefits, as well as keeping us excellent company while we finalized our purchase.

I'm a very happy Premier Customer! First new car I've purchased in many years and I must say the process at Premier is much better than any I ever had before. Was in and out with the car in just a couple of hours the first visit and then back a couple of days later to take care of the loan application, etc. Everyone I dealt with was very courteous and welcoming and friendly. Special kudos to Tim, the salesman for being very thorough making sure I knew how everything worked and that the car was delivered to me freshly washed, detailed and with the gas tank topped off. The purchase process was so streamlined and free of pressure, they turned a day that had started out very bad into a great day by the time I left! They made sure I had everything I needed to get it registered all in one envelope and I literally spent 15 minutes at the license bureau in and out today. Just a super experience all around! I look forward to getting to know the service guys when time comes for service, but for now, I LOVE my new car! Couldn't be happier! Thanks Premier!

Friendly staff.Best prices around. Will buy al lmy cars from there :)

Bought a 2019 Miata and wife and I were treated right and with respect!

Had my first service on my new Mazda CX9. All went well. Checked on a one-time error code. Fully tested and no problem found. Ready for the next 5k miles.

This place is incredible. I live in Gladstone but drove 31 miles to this dealership in south Kansas City, rather than 2 miles to the dealer down the street. It wasn't just the deal - For the record, it was awesome - it was the way each staff member from sales to finance worked to secure my business. When buying a car, I prefer text and email to phone conversations or sitting across a desk. I mean, it's 2015. This can be a problem for more "traditional" dealerships, but the sales staff at Premier were willing to communicate on my terms and made the back and forth easy and conversational. There was no hard sell, no glad handing, and no hint of indifference from anybody. And when I got to the dealer, the car was parked out front and literally had my name on it in the form of a tag hanging from the rear view mirror which said "Welcome, David." Holy cow!

Talking big is easy, but this dealer earns loyalty, and they earned repeat business from me. The monthly payment came out to be even lower than the quote, they threw in all-weather floor mats, and gave me above book value on my trade. Even my wife, the world's greatest skeptic of car dealerships, suggested afterward I should send these guys a gift basket. I think I will.

A special thanks to Sarah, Thomas, Forrest, and Jimmy! Your dealership lives up to its name.

I had a good experience at Premier Mazda, Jessica did a great job. I purchased my car via the Costco Auto Program. No haggling, great trade in value.

As always, courteous, thorough, and everyone is very friendly. Everything is reviewed when you pick up your vehicle from the service department, and I couldn't be happier with Premier.

Not happy with my treatment at Premier Mazda. Management and sales staff doesn t follow up on promises once the car purchase is complete. Management (general manager Jacob) never answered or returns phone calls. When the most recent issue was address, service manager Chris Auhll said there is nothing else we can do. Not the treatment I expect when you purchase a brand new car from a dealership. I will tell all my friends and family to avoid this dealership like the plague when they are looking for a new vehicle.

Just bought my 2nd car from Premiere Mazda. I love this car and this dealer! They are excellent in every way from sales to service. No hassles great experience again!

The staff were very co-operative.. Very good service.

Recieved great service. The service tech, Skylar, provided great service and was very helpful. Great pricing. More reasonable than Northtown Mazda. Provides loaner car. Very helpful!!! Hope I don't have to but will use them again.

Great service, and the free loaner cars make maintenance convenient.
Now, if we can just bring the Mazda 6 Wagon to the US, I'd trade in the Mazda 3 Hatch!

My wife went in to get a headlight bulb replaced, they told her it would be $1200 dollars. I replaced mine myself for $8, the cost of the bulb. It s either a scam or something is seriously flawed in the design of the CX9

I have been using their service center for the past 4 years now for periodic servicing for my 2014 Mazda3. They are always friendly, accommodating and knowledgeable about everything that is required for my car. For upgrades or new parts, they are transparent about the current state of repairs, different options available etc and when it would be a good time for the said upgrade or new parts and do not push/advertise unnecessarily.

If you own a Mazda do youself a favor and take it to Premier Mazda for your all your service needs. Friendly and knowledgeable team of service advisors, and the mechanics always do a great job too. Free car washes with service visit, and if you need a loaner they have you covered. Best Mazda Service Department around!

Super fast oil change. I had an appointment and they had me out in less than 20 minutes. Very courteous staff.

Had someone named Mitch Harvey text me about buying a new car. When I said I was just laid off and would only want to fix things based on recommendations from their customer service team I have been working with and and not get a new car he proceeded to ask if I would be able to find a co-signer on getting a new car. So obnoxious and inappropriate. Way to push the sale, bro.

Had a great experience with everyone I dealt with at the dealership, from the sales person Jim to the Finance manager Jake to the parts clerk in the back. They work hard to get your business and they are passionate about the product they sell.

Fast friendly service, considering I call for an appointment that day and they got me in. Terri things up for the service department.

The Service Centre staff (Lisa & Skyler) are extremely helpful, knowledgeable & professional. Each time my wife & I have been in they are friendly, happy & make you welcome. Skyler has helped several times with his knowledge on my CX-5 (which I bought from this dealership a couple of years back). Lisa has asked for my car to be rewashed since she wasn't happy with the quality the first time around. Just a couple of examples of the superior client service on offer!

Visited Premier Mazda for my 20K mile service, and was not disappointed. Chris runs an outstanding service department. They were very busy today, however, Chris found time to visit and provide updates; Lisa does an outstanding job of making our service experience comfortable and pleasant. I worked with Tobey today and received the same level of service I expected. I would encourage Mazda owners to use Premier's service department.

They make things very easy for you. An excellent experience indeed. To add more I am loving my 2016 mazda 6 GT.

Bought a new 2017 Mazda CX-5 and had the best experience ever buying a car. The customer service was easily 10/10. Extremely pleased!

Just recently purchased a car from them and the entire experience was excellent! Seiji and Michael were wonderful to work with. It was not your typical pushy salesman experience. They really cared about me and my concerns and were very accommodating to any request we had. Would definitely put them as a first choice dealer!

I bought my fifth car from this dealer. Every single purchase up to this point has been a used vehicle from a private sale (Craigslist). I came here because the car I was looking for (2016 or earlier top trim Honda CR-V) couldn't be found on a private sale. The internet price Premier was advertising was really reasonable, so I scheduled to look into the car. Jessica was the dealer rep, and did an awesome job being helpful and low-pressure from a sales standpoint. I expected a bunch of fees, but there was only a $200 admin fee which was acceptable. Jessica knocked a few hundred dollars off the already competitive asking price and we sealed the deal that day after they graciously let me take the car to my mechanic to have it inspected by a third party. Everything checked out perfectly. Thanks for a smooth experience!

My garage door opener and medications were stolen from my car here. No one called back until the second day when I got police involved

I have been informed by the dealership that they left my car unlocked and that is when they are telling me the theft occured. THis is the new story

Great sales team and finance crew! Very good experience from beginning to end. I highly recommend!

I had a great experience with Steve and Mike at Premier Mazda. It can be intimidating to walk in and buy a new car, but they were both awesome and made it really quick and easy. They both know their stuff, and are very easy to chat with and fun to work with. And I love my new Mazda!

Service was quick. Employees very nice and efficient.

Long time Mazda owner and and first visit to this dealership for service.

Great experience, Knowledgeable and courteous staff are always ready to answer any question you may have.

Glad to have a Mazda dealership in South Kansas City again, it is very convenient to South Kansas City, Leawood and South Overland Park areas.

Highly recommend this dealership and it is now definitely at the top of my list for service of my current and future Mazda vehicles.

Awesome experience! The entire Premier staff are eager to help and make you feel comfortable. Salesman Jim Bogard is great guy and will make sure you get what you want. This was our second purchase from Premier and we won't go anywhere else.

I highly recommend Premier Mazda, my car salesman Khaheem was very helpful on getting my into my new car that I have now, he helped me find something that fits my needs so thank you . The premier mazda team is awesome, and if your looking to buying a new car go here !

Great customer service. Makes you feel welcome from start to finish..

I must say I'm surprised to see such a high rating for Premier.

I bought a used vehicle during an end of the year sale and thought I was getting a good price. AFTER starting the sales paperwork I was told the car was in the back getting coated with their upholstery spill-resistant product (for a ridiculous $915 fee-something I did NOT ask for) then they handed me a single key saying they didn't know where the other was. It cost >$150 to have a copy made! Bye-bye good price.

This car was primarily for my commute only and it was another week before I learned why the salesman INSISTED my wife sit in the front during a test drive. She wanted to sit in the back and see how roomy the car was, but if she had, she would have seen that the vents on the rear air ports were busted out.

I've had other issues with the car since--as will any used car buyer--however it's the shady salesmanship that really annoys me. Quirks and all, I would be happy with the car's price if it had been the advertised price I thought I was going to pay.

Premier is NOT WORTH THE DRIVE if you're coming from the Northland. Go to Zeck in Leavenworth instead. They're head and shoulders above the experience I've had at 4 other dealerships in both cost and quality.

Their service didn t do a very good job today. They re inflexible and can t give you a service loaner unless it s a wacky time in the middle of the day and you can t drop off the vehicle in the morning and get a loaner. The only time I can bring a car in and get a loaner is 1045? Really? Do they understand people have to work and they have jobs? They also don t do any diagnostic work on Saturday? So I m confused what their shop does on Saturday.... I ll be taking my business to a different Mazda...

Service Dept identified the problem as I discussed and made warranty repair/replacement, and performed recall service. All is well again

Not only do we love our 2016 Mazda CX-5 but the service at Premier Mazda in Kansas City, MO has been outstanding. The entire staff have been very friendly and accommodating.

Overall, I was pleased with the service. They were able to get me in the day after I called. While I had already used a tool to do a diagnosis, they still said I had to use their diagnostic service . As expected, it produced a laundry list of things that they said should be done, and some items cost way more than they should. After telling them what items to do based on what would get the car running and what I could afford, they did the work without additional pressure, and it only took a couple of hours. I also got a car wash, as well, which was nice. The staff was very friendly and hospitable.

This was my first experience at this dealership for a routine oil/filter change and tire rotation. Making the appointment online was easy and they were ready for me upon arrival at my appointment time. I found the staff friendly, professional and dedicated to keeping my Mazda maintained correctly. They have a faithful customer in me!

Always a pleasure having my vehicle serviced here. The staff is friendly and informative.

Wonderful dealership! Service department is spot on! Jessica made my lease process painless! Wonderful group of people at Mazda!! Would highly recommend this dealership to anyone buying or leasing a vehicle!!

My experience with Premier Mazda was great. I actually went in after they had closed on a Saturday night and there was one lone ranger still around (Jimmy!). I was actually sitting in a car and when I got out and shut the door - I spooked him. But he was very friendly and asked me if I had any questions and I said yeah! We did some researching, crunching of the numbers and took a test drive and I bought a car! Very friendly group.

Everyone was great to work with! Our salesman, Billy, to the finance department and service! I'd highly recommend purchasing your Mazda from them!

On July 31 2017, my wife and I purchased a new 2016 CX-5 and we can't be more pleased with our purchase. Christine and Jim treated us with respect and never once did we get the typical car salesman song and dance. They gave us a great deal on an amazing car. We appreciate how we were treated. We would definitely purchase from them again.