Premier Mazda Reviews

The best car dealership in the land. Staff is great and appreciative.

My Mazdas car tire wlwas leaking Eric, and it was time for an oil change anyway. So I scheduled an appointment and they were able to get me in that very afternoon. I waited about an hour and a half and then was given back my freshly car washed car. I noted the dash light for check tire pressure was still on, the service professional told me it should turn off every couple of miles. About 25 miles later when I returned home, the light was still on. in the morning, my husband checked the tire pressure and it was down to 18 lb. I returned to the dealership and was given a loner. The service folks are very nice and we're truly apologetic. I have had to deal with Nails in tires for decades. This is the first time a plug has ever not help. I am wondering if the mechanics thought it was done, but head only aired it up and forgot to put the patch on. We were able to return the loaner the next day and go back to driving our own vehicle.

Very happy with my service! The staff was very thoughtful and made us feel right at home. I plan on returning.

Excellent service from Skylar in their service department. He was able to get me booked for service quickly and ensure I had a loaner vehicle while my car was in the shop. He even took the time to E-mail my vehicle report to me since I was busy in meetings all day and couldn't hop on the phone.

I am so glad I bought my Mazda here! Everyone is great, from the sales dept to the service dept! I've owned my Mazda for 4 1/2 years, and every time I go in I'm treated with VIP status!

I had a great experience at Premier! Kelly took great care of me -- I came in with a solid idea of what kind of car I wanted, and I feel like everyone at Premier worked together to get me the best deal and payment that worked for me. Overall, a very comfortable experience. I never once felt pressured or like I was talking to a sales person. I highly recommend!

The service/ hospitality here was hands down the best I have ever gotten! A lot of places are only really nice when you are purchasing a vehicle but that was not the case at all here. I went in for recall/warranty work (even though I had never been to this particular place before) and it was definitely worth the drive! I was NOT disappointed! Very friendly staff and great honest service! This will definitely be my place of choice when I'm ready for my next purchase!

My wife and I had a great experience at Premier Mazda. We got a new CX-5 and love it. While there, we met the owner, the GM, and several other members of the staff. Everyone was friendly and they have great customer service and patience. Even after the deal was done, everyone on staff wanted to make sure we knew everything there was to know about the controls on and features of our new car.

Premier Mazda seems like a family-type atmosphere. It's a low-pressure place as far as sales, but they are persistent in making sure the experience was a good one from start to finish. At other places the paperwork has dragged on and on, but the staff here is light hearted and fun so it made it better.

They gave us a great deal on our trade--Premier's original offer was $3,000 higher than OP Mazda's original offer.

We definitely recommend you check them out. Mazdas are great cars and this is a great place to buy them. The owner, the GM, and the rest of the staff will go out of the way to make sure you have a good experience.

Love dealing with the folks at the Service Center, as always they're really friendly, thoughtful, and straight forward. I always bring my MX-5 here, and recommend it!

Great customer service and done when promised,and at a lower price than told.

I have to say, if anyone could have a car salesman phobia, I do! Nothing personal, but I associate car salesman with walking into a web with a huge spider right in the center! Last Friday I forced myself to go car shopping. I've needed to do this for the last year. I researched on the internet as much as I could, drove slowly past dealerships many of times, but Friday I finally decided I just have to do this. I started my journey at Premier Mazda of Kansas City. And just how I imagine it, within a second of shutting my car door and no more than a step or two I was greeted by Salesman, Adam Krummel. He was a tall, casually dressed, young man with a pleasant smile. I just didn't get the neon green-orange-pink tennis shoes, other than this must be his trademark. He introduced himself to me and I immediately explained how this is the last thing I want to be doing, I don't like car salesman and I don't want to be here, but I'm forcing myself. He was the perfect salesman for me. He showed me what I wanted to see, honestly discussed pros and cons, never any pressure. Within an hour and a few different test drives, I found a car I liked - but being hesitant about shopping only one dealership, I left to continue my journey. I don't want to drag this out, but gosh was it torture. There wasn't another salesman that knew how to handle my outright honesty of not liking them. Later in the afternoon I decided to stop this torture and I returned to Premier Mazda and there was Adam just waiting for me to return. He grabbed the keys and we went for another drive and so the story ends. I love my Mazda CX5! As we were walking back into the dealership, Adam asked with a smile, do you want to hold hands now. Don't get me wrong, no romance as I'm old enough to be his mother, he made me feel very comfortable. I appreciate the treatment and hope he is still there when I'm ready to buy my next car! Thank you Adam!

Bought 2 cars here and love my CX5, salesperson Matt Johnson was wonderful to work with. Good experience with everyone and the whole process.

Premier Mazda's service department was prompt, friendly and extremely helpful with all my questions. I would HIGHLY RECOMMEND them!

I have had an excellent experience with Premier Mazda in the past year. In October 2017, I ended up purchasing a BMW X3 from this dealership. The buying process was quick and I went home with my new SUV in a couple hours or less. Even though I do not have a Mazda, they still welcome me in for free car washes whenever I want. I appreciate their generous waiting room as well! It is nice to have a snack and coffee while they clean my car quickly. I will definitely recommend this dealership to anyone who is looking to buy a Mazda or sees a car on their lot that catches their eye.

Absolutely a wonderful car buying experience. Matt and Mike were both fabulous, professional and very customer oriented. No "hard sell" or other negative tactics. I would 100% recommend this dealership.

I've purchased multiple vehicles from Premier Mazda and Premier Volvo, new and used, and have no complaints. Excellent customer service and atmosphere.

Premier Mazda provides excellent service and is a trustworthy establishment. You can t go wrong having you vehicles maintained here!

I've had zero problems with the car I purchase and the service I have received.

4/20/18 Took it in for service and a wash. Would purchase from them again when my other Mazda needs replacing.

Dan Berger did a great job with the purchase of my Mazda 3 Hatchback. He was thorough in showing and explaining all of its features before purchase without being pushy. He also was very helpful in getting the technology reviewed and set-up. I feel like I got a fair price for the car and trade-in without hassle. I appreciate Dan's low-key but friendly attitude. And the car is lots of fun to drive!

Parts department claimed to special order a part on Monday to be delivered Wednesday. Came to pick up, and they never ordered it at all. Were very rude, I ll probably have better luck anywhere else. Luckily there s 3 other stores local. I d recommend shopping around before committing to Premier

I took my Mazda CX5 to Premier Mazda for a 10,000 mile checkup, oil change & tire rotation. Everything went well and I relaxed in their customer lounge until they completed everything, including a free car wash.

Very friendly service department and they remember you after 1 visit

Down to earth customer first atmosphere. No games and great service.

Excellent staff, easy buying process. No hassles at all. They know how to take care of customers. I would highly recommend Premier Mazda.

They were very thorough and the customer service were very patient with all my questions and especially enjoyed how kind they were! I will definitely be returning.

Went to 3 Mazda dealerships that day and 2 of them could not help me. Came here to premier Mazda and could have not asked for a better experience! Our sales person Jessica was the absolute best and Jason the GM helped us out! Will definitely be sending people there way!

As usual, the entire staff was so friendly and trustworthy. I wouldn t trust my car with anyone else.

My name is DeLacy Barker I bought a car from Kyle Quintanilla and my Finance manager was Jimmy Loveland and they did an awesome job getting me out of a bad situation that I had with my car I drove in there. Awesome experience for sure! Thank you so much for all the help with this.

I just bought a Mazda 3 and the only way I could describe it was like Harry Potter finding his wand for the first time! Hair blowing, room shaking.... The whole thing. I sat down with Sid, told him what I was looking for and BAM in a matter of minutes I was in a car that fit it all from price to options, even color.

After the test drive there was no pressure, the sales manager came over just to thank me for coming in and I was off. Truth be told, I was previously leaning toward a Ford fusion but that night I had a Mazda driving through my head.

I went back the next day to lock it in. I had already found a pretty good interest rate loan from another bank in my back pocket that I could use but was reassured without hesitation that they could beat it.... I was skeptical, but their finance guy Scott worked some crazy wizardry and brought me in almost a full 1% lower than the best offer I could find anywhere else.

I opted to get a paint protection package and the arrangement was as simple as "Find a day that works for you, we'll give you a loaner car and you'll have it back in a day."

TLDR: Great Staff, Great Product, Incredible value ... Magic combination.

I had an awesome experience at premier Mazda. They gave me great deal on a mazda6 2016. The staff there are amazing. Andrew was really helpful with helping me find what I was looking for with buying a car. Thomas was very helpful as well. Really appreciated everything!

The group at Premier Mazda made the car-buying process as painless as possible. Said was very knowledgeable, helpful and patient throughout the whole process. Would definitely recommend to friends!

Great dealership! Buying a car though Premier wasn't a huge hassle! The people who work there are great! They made my buying experience fun and entertaining! I'll be sending everyone I know to Premier if they are in the market for a car!

Unhelpful and condescending staff. Would not recommend purchasing a car at this location .

Absolutely wonderful experience! Everyone there is very kind and patient. Hard to leave without a smile on your face.

Hands down best place to buy a vehicle. Exceptional service and product.

Fast in and out and reasonable charge. Nice clean car to leave in.

My wife and I have bought over two dozen cars from various dealers over the years and this has been the best experience ever. Our salesman, Billy, knocked himself out to find us exactly what we wanted for a good price. What a nice and patient guy! Jacob in finance was exceptionally helpful and pleasant to deal with. No pressure. First time I've actually enjoyed meeting with a finance guy!

I would not encourage purchasing a vehicle in this mazda showroom. The sales staff I spoke to (Matthew Johnson) was polite but at times sarcastic. he would not disclose any details related to the price of car and also at times sound discouraging to make a deal. I would highly disagree to not go to this showroom and look for a car.

Awesome place to have your Mazda serviced. Friendly professional people that make sure you are a satisfied customer!

Premier Mazda of Kansas City has been wonderful in providing service to both our Mazda cars.
We would recommend them to anybody. They are reliable, price competitive and always have completed the work with in the time the tell me.

I made my deal with the internet sales person, Eric Zents. Was very pleased with how polite and thorough he was. I wasn't sure how I was going to get from Tulsa to K.C. to pick up my car. They sent someone to get me!! The paperwork was ready and everything went smoothly. No hassle and everyone I dealt with was very professional and friendly.

I bleed Ford blue but somehow we just bought a Mazda6 from Premier last week. Kelly and all the other staff were a pleasure to deal with. The dealership was clean, well lit, and well maintained. The transaction was smooth and painless, all with a fair price!

Out of all the cars I have bought over the years, Kelly was the ONLY sales person that actually made me want to buy a car. She was incredibly comfortable to work with, very responsive and understanding of our wants and needs. She even put up with our indecisiveness on which vehicle to purchase.

Thanks Again Premier. We look forward to continuing business with you!

Easy car-buying experience. Enjoyed working with Said.

Premier has become my dealer of choice for service and when I need my next new car, they will be my first stop. From the friendly staff offering water or coffee while you wait and the courtesy car you can request so your morning isn't blown waiting for repairs that take longer to the way the staff listens to your concerns and answers your questions in a patient way without any ounce of condescension, I can't imagine giving my business to any one else. Quality all the way around.

Recently had the pleasure of buying a certified used car from this dealership. They were amazing!! They did not do aggressive sales. Told them what we were looking for and that is exactly what they showed us. Honestly the best staff. Everyone is extremely accommodating and friendly.

Great customer service. I needed and loaner at the last minute and they made it happen. They did a full inspection of my car after completing the work requested and then washed it. I highly recommend.

I looked at several dealerships and had no intention of buying a Mazda when I started car shopping. I'm so glad I came to Premier and I could not be happier with my purchase. I love my CX-9 and I felt completely comfortable under Justin's guidance. He was never pushy and never made me feel uncomfortable. He is the epitome of great customer service. Thank you again for a wonderful car and a stress-free experience!

Every time I have come here, they have provided great service.

The personal were great to work with. I had a recall taken care of and was given loaner vehicle while the work was getting done. The only compliant is how much I was charged labor to put in a car battery. Next time I will do it myself. Still like the brand.

I went in to get one of my complimentary oil changes and checks and they found a nail in one of the tires. That explains the low tire warning I was getting and couldn't get rid of. They were great.

Everyone at Premier Mazda is wonderful. When my old car was totaled, they were with me every step of the way to help me pick a new one. I never felt pressured, and they treated me like no other car salesmen have treated me before. I still talk to them frequently and they help me with everything when it comes to my car!

Love this place best place to buy a new or used car working on buying a second car now

Dropped by Premier Mazda of KC last week to look at a car and explore the possibility of trading up for something new. Kelly was pleasant and knowledgeable, and treated me like a guest instead of a customer. She answered all of my questions and made me a deal I couldn't walk away from! She was awesome in getting everything squared away and getting me back on the road in my new silver ride. They're on the ball out in Martin City. My next car will be a Mazda, and I'll buy it from Kelly at Premier Mazda of Kansas City!

Staff was great. I believe I got a fair deal. I normally hate shopping for a car but my experience with Premier and Kelly has changed my perception. I will be going back when it is time to get a new car.

Can't emphasize enough how great my experience was. From the very first interaction with DeMond, who greeted me with a smile (and a salute- I was in uniform) to Chris- the service manager who personally updated me on the progress of the work being done, to Kayley- the receptionist who greeted me and had kind words...everyone on the team made me feel like a valued customer. I had to come a longer distance for the service, but Premier Mazda created a loyal customer because they put a capital 'C' in customer service!

Skylar in service was great to work with. His communication style is clear and friendly. I will go back for ongoing maintenance.

Every single person that I got to meet and deal with treated me as I was the most important part of their day. THANK YOU all!!

The service was excellent from all involved! Thx :-)

Service was completed in a timely manner while I sat in the waiting area. The service prices were reviewed with me both before and after work was performed. Demond did a great customer service job!

From Skylar Schallenberg, Service Advisor to Jessica Ducre, Sales Consultant to Jacob Degutis, General Manager, the experience was outstanding. All of these three and others involved in my purchasing the new vehicle took the time to make sure that I received all the assistance and attention that was needed to seal the deal! And a great deal it is! My special thanks to Jessica Ducre, who worked diligently to satisfy my needs. I would highly recommend this staff for servicing your car or purchasing a car!

Premier Mazda has incredible customer service and is very good at what they do. My car was having concerning issues, and they got me in right that afternoon despite being busy. They gave me a loaner vehicle, and was patient with me (and let me have an extra day with it) to fit around my schedule of when I could best pick up my repaired car. They ran all appropriate testing, and promptly fixed the problem. Friendly staff and excellent care of my car. Would definitely recommend to anyone and everyone!

Premier Mazda: Outstanding leadership team, quality service provider and their sales team providing detailed product insight.

We had a great experience buying our Mazda6 from Sid! We had to take it back for some follow-up work (tinting, got a nail in the tire, etc.), and everyone was just as friendly and helpful then as they were when we purchased the car. We also saw the sales manager around town one evening, and he said hello. It was nice that he recognized us; I'm sure he sees a lot of people. Also, we love our Mazda6!

Since 2014 have bought two new cars and back for service every 5000 miles the service department is fantastic. The sales people are not pushy one bit. They also have great snacks LOL.

Super friendly service. Comfortable waiting area. Will be retuening. Thanks!

Unmatched customer service! There are other Mazda dealerships closer to me, but I will continue driving to Premier Mazda because I trust their business and appreciate their customer service.

Friendly staff and very helpful. I've been in to drop off paperwork or to finalize a couple of items, and I've always been met with smiling faces. During the buying process I got to know a few of the staff members and felt like I was treated as a friend and not just a customer.

Carlos did a great job during the sales process to help me find exactly what I was looking for.

Thank you to the entire team for making the buying experience a good one.

This place will take care of you and your concerns to make a deal that is both fair and works for your budget. Highly recommend!

We had an amazing experience. Outstanding customer service, from the Internet Sales staff to our salesman, Rude`, to the finance staff, we couldn't be more happy. We will definitely return for future purchases. The entire team was honest, followed thru on requests for additional information and genuinely care about customers.

Went in for state inspection. That took over 45 minutes. Fine. When asked how long necessary repairs would take I was told 45 more minutes. 2+ hours later and I was still waiting. Just bad estimates of the time it takes to get work done. Facility was fine, but this experience rubbed me the wrong way.

On the front end, this dealership seemed like the perfect place to buy a new Mazda 6. They verbally committed to a great price ($3000 off MSRP) and communication was great. I live approximately 3 hours away and we were looking to trade in a vehicle. Before committing to purchase and driving down to Kansas City, I asked to have the quote put in writing and asked what they use for trade-in value (KBB, NADA, etc). As soon as I asked for this, they asked for the information on my trade, all of which I provided. After providing this information, communication became almost non-existent. I left 2 voice mails and sent 4 emails in the span of 3 weeks, most of which were not even responded to. At the end of three weeks, I contacted the General Manager of Premier Mazda explaining my experience, to which I also received no response.

It became clear to me during this process that Premier Mazda uses deceptive practices to lure customers in, but are unable to actually follow through on their promises. I have certainly lost any trust or respect I had for the dealership and would not recommend them to anyone else.

Great people to work with, always friendly and helpful! Bought my new car from them (great experience!) And taking it there for service (again, great experience!). Would highly recommend, and in the future if I buy another car, will be going back!

I can't say enough about Jimmy and Kelly! Seriously. We had an amazing experience. Forward yet friendly people. Eager to help and the advice was straight. Highly recommend them!

I've purchased two cars from here (one new and one used) and had a great experience with both. But their greatest strength is the service department, very professional and helpful.

My phone malfunctioned while trying to schedule an appt for an oil change and each time the phone was answered MARGIE apparently was unable to hear me. After trying many times to connect to the dealership she told me to stop playing games and started hanging up on me each time I called

Premier beat the competition so much that we came across the stateline to make our purchase! Great experience all around! I'm excited about our new purchase and look forward to the continued excellent customer service!

I highly recommend Premier Mazda! They provide the best vehicle service I have experienced to date. Not only do they keep your vehicle in top shape, they assist with determining if your vehicle repair is under warranty and they provide a loaner vehicle so you do not have to figure out transportation. Keep up the outstanding service!

It's a great place, they actually look after you and take care of you. Great attitudes, Good People, I'd recommend coming here.

I took my car in to Premier Mazda near Martin City MO Thursday, March 28 for an oil change as they do a great job. I get all my oil changes done at Premier Mazda with Skylar as my service rep. He s courteous and I have always had wonderful service there. This time they found and told me about an issue with my tire rods. I had noticed the issue. Skylar was able to get it attended to and to get me into a loaner that very day. I am Super impressed and very happy with the superlative service I have received from Premier Mazda. All their Service People are knowledgeable, efficient and courteous. I highly recommend them.

I love this location. They make the service experience easier. Good and friendly people working there and they even was your vehicle. Simply awesome...

Kept me up to date on the progress of getting a new cmu and gave me a loaner to use as well.

Very friendly service . Appreciate the attention to detail.

I was a little apprehensive going into a dealership at first. You know the typical shtick you get at most dealerships. Justin Cristea offered to help me look for a new 3 and I have to say I did not expect this kind of treatment. He answered all of my questions, was very knowledgeable, and honest. I never once felt coerced to buy and he gave me no reason to look elsewhere. Got a new 3 and a salesman for all future purchases!

Excellent service! Worked with Jim Bogard, he was knowledgeable and professional! Went out of his way to make sure I was comfortable, and informed. I did not feel pressured into anything. I felt like someone that was shopping for a car with some questions, and Jim and the rest of the Premier Mazda staff didn't expect my business, they just wanted an opportunity to earn it. The way it should be!

I had an excellent experience when I visited Premier Mazda in search of a new car. I knew what I was looking for and Kelly did an amazing job helping to make my new car purchase as easy as possible. I can't thank her and the rest of the Premier Mazda staff enough! Everyone I interacted with was nice, polite and welcoming! I highly recommend them to anyone looking at buying a new/used car! I absolutely love my CX-5!

Scheduling was very easy and everyone was polite and prompt, and an overall enjoyable experience while waiting for the car to be serviced. This is specific to the Premier Mazda in KC. The Overland Park service department put me on hold while trying to schedule the appointment but never returned to the call, so I can't vouch for them.