Precision Camera & Video Review

Needed a battery charger and was helped as soon as i walked to service counter. Found a charger plus battery combo that fit but after i said the price was a bit steep and that i didn't need the battery the man showed no concern to help find just a charger and proceeded to checkout with the combo pack. After a few minutes of looking myself i found just the charger....50$difference. All in all ok

I walked in a little weary, this was an actual camera shop where they deal with pros and newbies every single day. As soon as I walked in I was a little overwhelmed by ALL the supplies! But I'm sure someone caught onto that fear I was helped within 5 minutes of walking in. I felt so comfortable talking with someone who knew what they were doing!

This place is HEAVEN! Tons of great gear, plus very knowledgeable and friendly staff. Can't recommend enough!

The young woman at the photo lab was amazing. She was not only kind but she explained the film developing process and walked me through the best and fastest way to develop my photos. The gentleman there was not so great. But the prints, although old, came out great. I appreciated the effort that was put into giving me a quality product. I will definitely be returning in the future!

If you're into photography and you live in Austin you probably already know Precision Camera. This place has everything you need with a staff that is knowledgeable and friendly. They offer everything from sales, rentals, knowledge, and when the world isn't under quarantine, classes. And it isn't just still photos, they have video cameras, lighting, lenses, printers, film, and probably more that I didn't see in the couple times I've been there. A fantastic pillar for the photography community.

Wonderful camera store with a huge selection of cameras. I was impressed with their section of Fugifilm items. Also was able to grab a few rolls of 35 mm black and white film for one of my older cameras.

Knowledgeable and friendly staff are the icing on the cake.

This store has every single type of tool and videographer or photographer would need! From cameras to drones all the way to prints. Everything is always usually in stock ready to go.The customer service can be a little off sometimes. No one is perfect but my overall experience from this store is very positive. I think if they worked on the customer service more consistently that would make me change my review to 5-stars easily!

Staff was helpful in finding what direction to go to as someone getting into digital photography.

Amazingly proactively helpful employees. RIDICULOUS amount of services and products offered there. If you are needing anything related to photography or video, get to this store.

Precision is the kind of place that makes you think twice about going to the big chains for your photo needs. This local business deserves your support. Incredibly friendly and helpful staff, I won't go anywhere else for prints or equipment.

Huge store and VERY helpful and knowledgeable staff (at least with the questions we had)...

Called at 4:00 pm on 3/12/19 with a question about a product. Was put on hold for 15 minutes and hung up on. I suppose they are too busy to be bothered.

Salesman was very knowledgeable about cameras. He was patient with my questions and took a lot of time with me. They had new cameras but had lots of used DSLRs also. I think I saved a bunch.

Bought many cameras, lenses, accessories here over 20 years. Prices are competitive with anything on the internet. Service is outstanding and very knowledgeable. You get to see and feel the equipment. Using a real store has saved me from buying cameras I thought I d like, but didn t work for me. And the few times I made a mistake with a purchase, returns were easy. Their expertise has saved me money & fixed my technical problems. Highly recommend!

In my experience, Precision's prices are the same as the big internet sellers. Their customer service is good, and while I'm not a pro, I appreciate how they support the Austin photography community.

The equipment is nice and moderately priced, however, the workers at the front end of the counter are fairly rude. The people at reception and the people in the back are far more helpful and nice and won't talk down to you.

Very informative. Better than the big box stores by a mile. These guys know the products and features that they do.

Great experience! Shannon Slater, thanks for your help and can't wait to use my new lense.

Excellent selection of new or used camera gear. Will develop various assortments of film as well.

Precision is my go to camera store. Their sales members are trustworthy and helpful, and always try to assist you with making informed decisions for your life. I ve traded in several pieces of equipment with them which has always gone well, and I ve purchased several used film cameras from them. The quality of their used products are great, and I love that I have a local place where I can go grab the equipment & accessories I need quickly, as opposed to the waiting time of an online order. I always know that Precision is taking care of me (and their other customers). Highly, highly recommend these guys!

They are very knowledgeable and helpful in finding what I need. I usually go to a special salesperson, but all of them can help. They use the "draw a number" to keep you in line for when you got there. So you can walk around looking at things and just listen for your number to be called.

Great customer service. Easy ordering online and fast delivery.

Robert helped me pick out a camera for me! I appreciate the positive conversation I got with him.

Best place in Texas to get the best Photography and videography gear. I love coming here when I'm in town.

Staff always leaving earlier than posted service hours or just plain off. Store should have other employees trained and ready to go if the store is open. I'd rather take my business elsewhere than try to memorize each employee's schedule for offered services. This has now happened 3 times for 3 different matters. Done

Very helpful staff, good prices on used equipment.
The only issue I had was the wait time for assistance with a trade in. Other than that, it was a great experience!

Great Store and staff! Thanks for always been so helpful and awesome!

The folks at Precision Camera have been so helpful! I have purchased items from them and their delivery was on time and perfect. When they don't have what I want - they direct me where I can find it! Plus the guys are friendly!

We are in the market for a new camera for our son. We had lots and lots of questions. Noble took lots of time with our family and answered all of our questions and gave us great advice. I would highly recommend him if you need a knowledgeable sales person.

Purchased a used Nikon D810. Upon arrival, camera was exactly as advertised, service was excellent, follow-up purchase of accessories went with no hitch. Very prompt, courteous service over the phone. Would buy from Precision again in a minute.

Great selection and amazing customer service. They have a great selection of used equipment as well.

Great selection and quality service. Very happy with my purchase.

Always great, they go the extra mile.
Nothing change from the old store to the new bigger improve store.
Same services.

Customer service is second to none! Staff are knowledgeable, helpful and downright friendly. You don't get service like this from a website.

I love this place. Genuinely love it. Staff is helpful, so helpful, no one is too sales-y, no one is pushy, and they seem to actually like when you come in with challenges or questions and need help coming up with a creative solution. I recently moved to Memphis, and not only is there nothing like Precision there, there s actually not a camera store... at all. I make it a point to stop by, shop here, rent from here, and give as much of my business to them when I am back in Austin as I have no other choice but the big online stores when I m not in Austin. I miss them so much!

For 35mm color film processing, your only options are same day or 2 day processing. However, if you pay for 2 day processing and scans, you'll get your scans back no earlier than a week later and still pay the same price. I think they really need to consider adding a 7 day processing option that's cheaper or change the 2 day processing to 7 days.

I recently purchased a LUMIX point and shoot camera from Precision camera. I am so pleased that I chose a local store with real people close by to help me when I don t know how to do what I want to do on the camera. If the Internet stores offer service it is of little help, requires long waits on the phone and requires speaking to computers that never understand that. Not so with precision camera call and immediately talk with an expert and get your problem solved. Or better yet go into the store for quick expert eyes-to-eye help. I was recently on a trip to Canada and pushed buttons on my computer that got me something I could not get out of. I called Precision Camera while waiting in line for a tour bus. The fixed the problem before the bus arrived. I love Precision Camera. And BTW, the cost of the camera was the same as the Internet store!

Nikki Banda, Noel Rankin, and Rachel Haubert are the undisputed champs at this place. Endlessly accommodating and easily in the top most knowledgeable individuals at this store. They re the reason I come here!

wow so cool to see so much equipment.
and to put ur hands on it before u buy it!!

Gotta stop by this place it Awesome!!!

Loved the customer service, they really know their stuff. I had a ton of questions and uncertain if I could even learn to use a camera. Well I walked out with a ton of resources, a long walk through and let's just say I felt confident! ;)

This is the place to go for anything photographic. Big store, has just about anything you need, and lots you don't, sales people are knowledgeable. You can get photos slides or negatives digitally scanned, prints made, buy equipment, supplies, cameras, lenses, used and new. I can't think of any reason why I would go anywhere else, except it is on Anderson Lane, a bit of a trek, if you live in south Austin. They also have classes; I haven't taken one yet. Also computers set up for customers to use, so you can tweak a photo on the spot, before you have it printed.

I am very ambivalent about Precision Camera. In the past few years I have had less than satisfactory dealings with them. I always find the sales people to be more pushy than helpful. However, this past week I had no choice but to go there as the equipment I wanted was needed for the following day. I eyed the sales people, trying to avoid those I had found pushy in the past. I ended up with Valerie, and she was wonderful. She was professional, knowledgeable, and very helpful. Based on her recommendation, I bought a different lens than I had come for & could not be happier. Highly recommend her, hope she sticks around.

Precision Camera was always the go-to place in Austin for quality equipment, service, and developing (Back when developing was a consideration) in the old location at 38th and Lamar. The one down-side was that the store was fairly cramped for everything they did there. Now that they've moved to the new location on Anderson, they are still the great shop they've always been but now they really have the room to do it right. They've basically fixed the only drawback they had, and the result shines. It's a fantastic store and if you're a photographer you owe it to yourself to check it out.

This business is huge and has a lot of things to offer.

I have been buying from Precision Camera for years, both new and used equipment, and they have been very helpful and encouraging to me in progressing with my photography hobby. Classes are excellent as well, and I bow to the expertise of Ian and Tamra. I forget my Lightroom instructor, but I learned more in that class than I imagined I would, including how to approach sorting, choosing, editing, etc. Precision Camera is a really helpful group of people with excellent products and prices. If you haven't experienced it, give them a try before ordering from some faceless online store.

cameras cameras and cameras only one place to go, PC & V.

Awesome post sale phone customer services. I purchased a used DSLR Kit from them, I was surprised to find the condition of the camera Central Camera in Chicago would rate it as Close to Mint. Minus the body cap, the neck strap and the manual this is a prestige body and lenses. Lenses had no UV protective filter but not needed. Lenses clean and sharp. I trust their inventory that I ordered a second item from them. I am sure it will be as accurate and awesome as my first purchase. Friendly on the phone, very happy to answer your questions and good post sale follow up. This is my CAMERA VENDOR for years to come. Buy with confidence

Great Customer Service! A very nice young lady name Sara helped me as I walked to the counter. She answered all of my questions and even said I made the right choice for choosing what I purchased. Price match suprised me! I wanted to support locally before I got a better deal anywhere else. I know for sure the next time I walk into the store for my next purchase, I'll be again, a happy customer!

My go to spot for all my camera needs in Texas! I wasn t able to find what I was looking for this visit BUT I did get some amazing friendly service from one of the employees, Shelley. Thanks for all the help!

Best camera store ever!!!! Ariel Hernandez will give an honest opinion based on your photography needs and not trying to make a sale. They have one of best knowledgeable staff around. I will continue to do business with them instead of web.

My experience at Precision Camera has been fantastic. I recently purchased my first camera and Richard was very friendly, patient, and helpful. Upon getting home and doing some research, I found that the price on the camera had recently dropped and was actually cheaper for a new one than the price I had paid at Precision for the used one. When the sales manager Mike found out, I was immediately taken care of. A textbook example of stellar customer service. It won't be the last time I visit here.

Camera and video store with a large selection of products, friendly staff and great classes on a wide variety of subjects relating to photography. Highly recommend it.

Very rude, tried changing their return policy when presented with a malfunctioning used camera. Seems like half the people don t know what they re talking about, and the other half are condescending jerks who try to talk down to customers. Never giving these people my business again.

Precision Camera has it all. Everything a new or long time photographer could need. You don t know what you need, just ask them the only place in central Texas with experienced photographers working throughout the store.

Beautiful camera store that has a friendly staff along with more than just cameras. Great accessories from the best brands in the world and a staff that knows how to use them. This store will service beginners all the way through pros. LOVE THIS STORE!

I've been shopping at Precision since I first moved to Austin in the mid 90s. For the most part I've always had nice experiences there, but I shopped in the new south location today for the first time. Omar and Davren assisted me with my purchase and I can honestly say it might be the best customer service experience I've had there. Whether we are professionals or hobbyists, at the end of the day we are all enthusiasts, and we want the people selling us our gear to be as enthusiastic as we are. That's the experience I had there today. So thanks fellas, I'll see you soon.

Rad place with an awesome staff. They are super friendly and incredibly knowledgeable. The used selection is big and the options are limitless.

They have a HUGE selection of gear and a clean and inviting store.

They match the price but not the bundle. Austin provides great and friendly service.

Great place!! I love shopping there..l feel like a kid in a candy store when I am there. The classes are informative and fun !

Hey precision stop screwing people over and stop pushing people to buy extra when they don t want to !

Film developing here is quite a gamble. Some times good quality other times with visible scratches. Also with long turn around for pickup.

Great place for all your photographic needs, excellent service and knowledgeable staff.

Echoing Armando's comment, they are OK as a store, however the staff in the film department are so past caring about life it is unpleasant and I feel uncomfortable.

I've done business with Precision for almost 20 years, and have never had a bad experience, whether in person, over the phone, or online. Tamra Green in particular has become my go to expert for advice and purchases. She is extremely knowledgeable and always helpful. I know I can trust her to provide honest answers to any of my photography related questions. She even contacts me to alert me when items we have discussed become available. I highly recommend Precision for anyone needing gear or advice, and Tamra in particular. She is a gem!

Little pricey, but good selection of all things photography.

Mark was really helpful. I needed to figure out the best kit for a 4k budget, and his recommendations not only kept me on budget but also ensured I got the equipment that really mattered.

The sales people were knowledgeable and service was swift. It is a well laid out store with an abundance of stock.

After searching for a particular hard to find lens for a while I located exactly what I was lookIng for at Precision Camera in Austin Texas. They re description of the lens condition was spot on and the price was in the mid-range of what I expected to pay (given the rarity and condition of this lens they could of asked for and gotten considerably more). Precision Camera on-line ordering was very simple with excellent communication from initial receipt of the order to carrier tracking. The lens arrived promptly in excellent packaging. I can highly recommend Precision Camera.

Very helpful staff and I prefer to support local businesses when I can. Good selection. I found just what I wanted.

I ve rented multiple Nikon lenses from precision as well as purchased a few things for films and they have amazing staff with a lot of knowledge. Rental is easy and quick. 10/10 recommend

Everyone at this store is very knowledgeable and so helpful. Plus it s dog friendly! Their prints are of great quality and the class are impressive.

Service was so so prices are top of the mark, but they get an extra star because they still sell film.

I have found Precision Camera to have an excellent sales staff who take time to listen to customers. They also have excellent used photo gear at very competitive prices.

They are so helpful here! Trust them with all my camera needs :)

A great local store. Classes and events plus community involvement and sales people who earn their pay. It's not a discount store - thank goodness!