SAPowerNetworks Review

These guys are worse then telstra. Typical monopoly that dont care...

Could not locate meter even after specific instructions. So charged 40 dollers for a second attempt. Took the day off work so they can come and do it. I rang power SA to confirm they are still coming today but they could not confirm as they use a four day window?? What use is this?

Seriously I have question the sense and policies of SAPN. I get notification when they are reading the power meter and leave my front gates unlocked. Today I get a notice in the letterbox of my unlocked property to say they couldn't read the meter because of a dog on the property. IN THE HOUSE. SERIOUSLY. Where has the commonsense gone...

We ve had problems with the street light in front of our house continuously on a monthly basis over a period of about 2.5yrs keeps stop working, same with our parents home on there street. And it leaves the street Dark and gloomy. I have reported both lights in the past on a numerous occasions (no less than 5x each) SA power net work keep coming out and on all occasions have fixed it every time.
However now just recently the same Bloody lights on both our streets have faulted again! But!!! Now when I try to report it, It will Not send!! I ve Fxcken had enough!! If they had half a brain they ed Just replace it with a LED Light and this wouldn t happen as the Halogen lights are known for this problem and not only that it would of saved them selfs $$$. What ever I ve wasted enough of my time not only reporting this issue but also writing this.

Nice bunch of blokes and Office/Admin staff.
Good on ya's.

Five outages in less than a week with 0 notice prior

If you want to wait around for 17 hours and pay $50 to do it then go with these guys.

Great professional staff, when my house left in dark they fix it within 1and half hour. Thanks

Its 2020 and how many more power outages we going to get in just one week? ...ridiculous, lived in Melbourne for 10 years and never ever had power outages even for once
You should be ashamed

It's 9pm 20th June and the power's gone out. The street is full of SA Power Network people. Got a letter to say maintenance would be done on the 21st starting at 6AM. I'm all for getting an early start but this is ridiculous.

Spoke with some SAPN representatives on resulting from a client request, they were friendly, helpful and provided an expeditious response

Our street received prior notification that the power in our street would be off yesterday between 8.00am and 3.00pm. When it got to 10.30am and the power hadn't gone off, I rang SAPN. The guy told me that 17 houses should have been impacted and it did seem odd that the power hadn't gone off at all. He said the crew might have been able to find a way around turning the power off. So, he then said "I will ring the job supervisor and I will call you back in a few minutes". I never heard back, so up to 3.00pm , we were still wondering if the power would go off.
I assume no-one from SAPN will read this review and I guess if they do, they won't give a damn anyway. It's like dealing with the public service..

My wife and I are completely gutted at the state of the cherry blossom tree after SAPN carried out some work on a pole that is on our property. Most of the jade plants have been completely uprooted and left hanging out on the kerb. My lawn also has mysterious blue paint lines and figures marked on it.

I would like to know why we weren't informed about this beforehand? A simple matter of courtesy - and what action you will be taking for the damages to my lawn?

Very disappointed, given the time and money we have spent maintaining the lawns and to have precious trees simply ripped out to have an hideous cage installed.

Work with a great bunch of people there... hats up to the crews who get out their in stifling heat or freezing cold to keep our power on.

There is something Sa power network needs to improve and it is really important. When going to discount the power connection from a property by the order of a retailer, can you please check the connection had been registered with another retailer and with an active account under different name? The previous occupant may own the previous retailer s money which result in disconnection. But the current occupants have to bear the pain because the power is out in the property even though they had connection with another retailer.

SAPNs mission statement is "We are a monopoly and we know it, with our customer's being privileged to serve us" I tried to connect power to an existing property metro Adelaide. SAPN will not call you, just say we will be there between 8am -12pm, you must wait around for us, we are far too important to give you an ETA, or a call. 6 days to get power on an existing residential property. If you want power on in Adelaide - book at least a week out.

Interesting place to work although project management hard to understand

I called them today to request for help as I have no electricity From two days
I requested her if I can get electricity provided to me urgently, if possible
She stated, go and sit in library or Coles
And asked me why electricity important to me ??
Soo rude and dumb
It s covid spreading in Adelaide

Three attempts to get a meter reading for change over of customers, No time frames set , You will fit into our requirements, call at 9:00pm we will be there at 11:00pm hopefully, I said well I won t be there, How about normal business hours!! I can waste your time as much as you like, Zero Customer follow up and care , Pathtic company

My stobie pole had a timber crossbeam replaced by metal in January 2018 and immediately afterward this caused the deaths of several galahs over a the course of few weeks. It was horrible to go keep going out and constantly seeing dead young birds laying at the base of the power pole. I rang to complain and the man who visited put the cause down to the metal replacement and said they would put an insulative cover over it, but it might take a while . March 2019 and they still haven t done anything! This in addition to another stobie pole I reported in 2014 which keeps killing young magpies they still have not bothered addressing.

Two things are clear to me: SA Power Networks does not give a toss about native wildlife killed by its equipment and secondly, they think people who report these things are just mugs and if given enough time we ll just go away and forget about it.

Quality of installation 1star. Quality of equipment, tools, pay and paid training World Class!! These blokes are old school scheduled laziest. Their "planned maintenance" that could have been done in two half days with the same resources has been stretched over 4 full days (5 if you count the time 4 trucks rocked up and did nothing). Each time the power goes off from 8am - 3pm. The job is STILL not done and they've left a miniscule amount of work so that they can write-off another full day to the SA Taxpayer.
Live it up boys, enjoy your 20 smoke breaks a day and 1.25hr lunchtime... it's ok the SA Taxpayers have your back.

Hi , customer here from Pennington..Rang up about 4.45am this morning, we had no power, the guy from SA Power, was so nice, and very very helpful.. At that time of the morning I was little bit worried about ringing, he was so patient, with me while I had had to check my circuit breakers, so nice to be able to pick up the phone and have someone pleasant on the phone... Well done SA POWER.. and thanks to the guys that came out just after 7.30am, to restore the power...Job well done...kind regards. Jill Salamon

Dreadful service. Have to wait all day for new connection - potentially up to midnight - with no idea of what time the connection could happen.

They seem to think it is totally reasonable that you sit from 8am till midnight waiting for them to turn up as they are unable to schedule a work day. The young man in the call centre was as useful as he could be however the system is broken.

Dinosaurs still exists in the IT Floor, Fully Pretentious, "Claims and Blames"

Four outages in less than an hour, two in less than a minute and other two in less than five minutes.
The worst power network ever.