The team at Pohanka Hyundai have went above and beyond for me. I want to thank personally Davonta Smith for taking the phone call and putting his magic touch on this deal, Ryan Fitzgerald from sales and Beth from finance for working numbers and making this sale possible. The staff was courteous, knowledgeable, respectful, and have great customer service. I was inside out and upside down from my credit to two trade ins. I traded in two 2011 vehicles and walked out with a 2019 Hyundai Sonata with only 14 miles on it. God is good. I will definitely be returning and will refer friends and family to Davonta Smith who are in the market for a vehicle whether it's used or new.
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Best car buying experience ever! This team will go the extra mile to make a deal that works for you, trust me! Go see Douglas Bedo for all of your car buying needs!
I'm back again for my second oil change since purchasing my car in January 2017.The ser vice department is so nice and quick to get you in for service. I would defiantly recommend to others and keep getting my car service here.
I thought the SUV I was buying was gonna be a certain payment, well i had my car delivered to me and the salesman brought the paperwork with him, and he did not explain any of the paperwork and he still told me my payment was gonna be under 500 a month. Well a week went by and I did not see any paperwork my copies, I called numerous times left many messages still no call back, well then 2 weeks ago Larry my salesman gets the finance lady involved I tell her why is my payment 527.88 a month and nothing crickets she said I will get back to you well that was a week and a half ago and still no copies of the paperwork wow just wow I guess they tell there customers one price just so you will buy the car and when you get your first payment in the mail SURPRISE PLEASE BEND OVER NOW. .... NEVER AGAIN
Isaac Lawson was fantastic and really made our first car buying experience such a pleasure. He is so compassionate and knowledgeable, and it was very clear that he had our best interests at the forefront of his mind every step of the way. I absolutely recommend him to anyone in the market for a car. Thanks Isaac!!
The Pohanka Hyundai team in Salisbury are AWESOME!! Nase worked so hard to fix my situation and I walked away with the car of my dreams! I am so thankful for him and all of the people that took part in the sale. They have gained a loyal customer for LIFE!!
I dread coming in here. I've never had a good experience at this dealership. The waiting time is exceptionally long. I can never have two things planned out on the day of coming in here because it takes a whole day. The managment needs to look into their choice of staff and employ people who are efficient, customer service friendly and work fast. Takes hours to get something as simple as a light change or car check done. The other time I had to wait almost 4 hours before I got a shuttle to leave and my car still ended up staying there all day. The staff at the parts and service department are rude, cold and unwelcoming. I honestly would never come in here if I didn't have to.
Stanley Fyall and the team at Pohanka Hyundai provided this 68 year old first time car buyer with a wonderful experience and a terrific car. Everyone there is friendly, helpful and professional. Mr. Fyall guided me through gentle questioning to the car that is right for me. And he made the purchasing process practically painless. I would highly recommend Mr Fyall and this dealership to anyone that needs to purchase a car.
I've always received excellent and timely service at the dealership. Austin is always pleasant, helpful, and communicates the work performed, or needed work professionally.
Had a great service experience here this week. Professional, courteous customer service, and completion of work in the estimated time. Great job Pohanka!
From our first greeting when we arrived without an appt. To picki g up the car in the afternoon we could not have asked for more polite and efficient service.
Awesome service department. Had the parts in stock did the repair in a few hours on a Saturday. Bonus points for service being open until 5pm on a Saturday.
Cody & Brandon are extremely amazing on what they do! Staff had great customer care. This is by far the best experience I ve had with purchasing a car. Definitely would recommend this dealership.
car wash needs to do something with the water they use. my car was spotless when I came in but when they washed it there was dirty water spots all over the car.
Between Cody Skye (car sales man) & Brian the associate on the car & service side this business is fantastic! They're honest, they're efficient and they work to get you the best bang for your buck! I've only come here to get my oil changed and I have always been in & out ! If it takes longer than expected, they're honest about it! I enjoy this business! I've even brought my sister back to finance her first car on her own !
Called ahead to get a key made. Was told one in stock, said what time I would arrive with all the proper documentation to purchase key. When we arrived the parts person had no knowledge of prior conversation, so had to start from the beginning. Very poor communication between employees, also lack of customer service ie; look at whom you are doing business with, smile try to convey you like your job.
Very prompt, courteous and professional. Service advisors are knowledgeable and helpful. The mechanics do a great job. My car always runs smoother after it gets work done at Pohanka. Highly recommend them for all you car needs.
I recently bought a car from pohanka , Vaughn was extremely thorough , and knowledgeable about his business. It's extremely satisfying to know the person helping with your new big expierence actually cares and wants to make sure that you have a complete understanding of everything going on ! Thanks Vaughn and hyaundai for all your help , I love my car !!!
On the day I expected my repairs to be done, dealership sent a "loner car" to my home. I didn't request it, but, I appreciated the convenience it provided, until my repairs were completed. Thank you so much for your service, Rachel Marine
Rick in the Pohanka Service Department / Salisbury, MD is the most informed, educated service professional I have ever dealt with in my 60+ years! Even if Hyundai was not my first choice for my next auto purchase I most likely would buy one from the dealership he works at because of his attitude, professionalism and people skills. He is truly an asset to the dealership he represents. And finally, I'd just like to say all of the above is 100% true and I would have contributed even if he didn't pay me.
I have bought my past 3 vehicles from Pohanka of Salisbury dealerships! Each time was easy, stress free and I always left with a smile on my face! All the staff is friendly and helpful my salesperson was Vaughn and he exceeded my expectations, to the point where I refer all my friends and family to him even if they don't particularly want a Hyundai! He can sell you anything Pohanka has to offer!
Pohanka Hyundai employees are always friendly and polite. The service I receive is always great! I will always recommend Pohanka Hyundai. Keep up the good work Pohanka team
First time coming to Pohanka. Usually took my Hyundai tuscon to the dealer where I bought it for service..but since moving to Delaware...it is a little far to take it to Jones Junction in Harford county, Maryland. Very professional and did most of all that was needed to be done on my car..except I still have the clicking noise that they said was very faint. Even tho faint..it is still there...so it has to be coming from something.
Awesome place to get a car... They make sure the deal gets done.. even with not so good credit scores.. it took all day.. but I love my car and everyone is so nice and helpful there... Very down-to-earth atmosphere but professional
I was surprised at how quickly my car was serviced. The employees were very professional and I had a very good experience. Thank you Pohanka Hyundai of Salisbury!
If you want a great car at a great deal, look no further than Pohanka. Our sales associate Stanley Fyall, was great to work with and trustworthy. We won't buy cars from anyone or anywhere else on the shore. Thanks for a great experience!
Hoo boy! They saved us when we had a malfunction with our Tiguan and couldn't get the gas cap open. They fixed it in five minutes and didn't charge us anything.
My salesman, Cody Skye, was wonderful and kid friendly. We went for a pre-owned Hyundai but we left with a 2017 Hyundai Sonata. Thank you Cody, you re the best!!
The Service Department was amazing! I dealt directly with Samantha, the service manager, in repairing my son s vehicle. Her and her team (Carly) were so professional and really tried hard to help us receive the necessary repairs that was most cost effective. I did not feel at any point they were just trying to take advantage of a difficult situation. I highly recommend this dealership and will definitely be using them in the future for follow up maintenance! Thank you!!
Pohanka Hyundai of Salisbury is the place to go if you are looking to buy a car! Matt Ritter helped me so much and he made sure all of my questions were answered! If you go there, make sure you ask for him!
Called and was told that I could get my car looked at no charge due to a recall that might have impacted the problem I now have. Got there and was told I have to pay $80 just to get the car looked at! Always have problems everytime I go there!
Just bought a new 2019 Santa Fe here today! They had a great sales event with great incentives. I want to give a shout out to those who helped me - Larry Byrd did a great job showing me different options and Ryan Fitzgerald and Beth Brannon did a great job working with my budget. Not only do I love my new car but would highly recommend Pohanka Hyundai to anyone looking :)
Very impressed with the wonderful service provided by my advisor Carly Whitlock and her Hyundai team.. they sent a very kind gentleman to pick up my vehicle when I was In a pinch. Samantha the service manager was also very kind.. thank you all at Hyundai !!
Complete joke and waste of time. Came to change my manual transmission oil (as it was hard to find the manufacturer oil at a local shop) and I went home with the ENGINE OIL changed. Unbelievable! On top of that, the most amazing thing is that in the exact same day I changed the engine oil at a local Walmart and put Highmileage oil in it. Therefore, I had the the sticker on the windshield that said exactly the date and when is the next oil change due. That should have been a major hint for the mechanic that worked on the car (apparently it was not - he just took it off with no additional questions and put the Pohanka sticker after he changed the ENGINE oil). The service agent that helped me said it was a misunderstanding and thought I needed an engine oil - when, in fact, exactly when I handed him the keys I told him I specifically need a manual transmission oil change as the stick shift doesn t shift well. And again, after he handed me the papers at the end, I asked him again this is the transmission fluid that was changed, right? (As I already spotted on the receipt 5W-20 - which is the engine oil type) and he responded looking in my eyes yes, of course . Obviously, I did not trust him 100%, as I already saw what it was on the receipt (the oil type) and went to the car where I spotted their stupid mistake. So, in conclusion, I lost a special HighMileage Oil that was in the engine (refilled in the exact same day), got some basic conventional oil instead and lost one hour of my life for NOTHING. Just to hear that it was a misunderstanding . I got my refund back, but will I ever go back to them? Clearly NO, it was the 1st and last time I will ever go in their dealership service. Waste of time! Too bad I can t rate 0 stars.
After the Toyota dealership gave me the run around I went across the street and my salesman George Taylor made it happen with a way better car at a way better price .
Every time I get my car serviced at Pohanka I receive exceptional services from the whole team. My car is always returned to me in a timely fashion with everything I need done and my car is clean and ready for the road.
Great customer interaction and quick service. Would have preferred not to hear a song with curse words on the speaker while waiting, but otherwise top-notch.
You guys made my visit Extremely Easy. I was greeted immediately and was told how long I would have to wait for my recall and how much my fob battery would cost me instantly. The wait was so nice, time flew by. I was impressed with free snacks too, oh and at the end I got a free car wash. Amazing. Keep up the good service.
I had to get a new engine as a result of a manufacturer's defect. I called pohanka had my car towed. There was never a time when I didn't know what was going on with my car. They were friendly they took the time to answer all of my questions . They sent a shuttle to pick me up from work and set me up with a nice rental car so I can get back-and-forth to work. Over all it was an excellent Experience thank you so much for great customer service.
Matt Ritter went above and beyond to get me in a new car today, he did much more to get me into a car than anyone ever has. I couldn't be happier! If you need a new car, go see Matt! Thanks again!
I have had my car worked on a few time and service has been good 2/3 times so far. Today's visit was very good, mainly because of Bryan and Dale. They both were very polite and easy to work with!
Excellent customer service in the repair shop. They quickly provided an estimate, and will fix our major repairs on the same day. While we waited they had the a shuttle that quickly brought us to where we wanted to go. Thank you guys for being awesome!
I'm really not pleased on the way they do things with there customer service in there sales department. I am Siriusly thinking of going to anther dealership.
Vaughn Willenberger is a great salesman - he has sold us two vehicles at Pohanka Hyundai in Salisbury, and will likely sell us many more. He is patient, he knows the product (which is actually a rarity in the car business these days), and he is always courteous and friendly. Both of our deals were complicated (trade-ins, financing/leasing, tax credits, etc), but he put it all together. My dad says Vaughn is always there when you need him!
Pohanka Hyundai has always proven to be efficient, thorough and pleasant. We have 2 vehicles that we purchased from Pohanka and we have always found their staff to be very professional.
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