pohanka automotive group of salusbury Reviews

Benito Lake will be reason I get my next vehicle Courtesy, Polite, Friendly,and the smile, he is customer oriented

Jeff Dale was awesome to deal with and will be glad to recommend him to my family and friends!!

I have purchased my last 2 Honda Accord cars from Dave Carpenter. I love Pohanka. I have purchased other cars in the past from sales people that works in Pohanka, but I have always bonded with Dave the most. Not only is he an awesome salesman, but I consider him a friend as well. Believe me when I tell you that he goes above and beyond for me. I am a pain because I worry him about getting me the best deals lol, but he comes through every time. Thanks Dave.

I just purchased my new Mercedes
Benz from Pohanka. Thank you to my salesman, Davonta Smith (Nase The Magic Man).

My Mom purchased a 03 Benz truck from Mr. Benito Lake Jr. Great service and the truck still rides like new.

Friendly and helpful staff. Repair department is fantastic!

I worked here for many years and I can honestly say that the Management and employees really do care about doing a great job for their customers. I recommend Pohanka to all my family and friends.

Phylicia did a great job following up and setting up cars I was interested in buying. The salesperson, John, showed me some models I hadn't considered. A few "car sales person" tactics were tried to push me to decide, but not too obnoxious. A few times I was concerned about how carefully they were following guidelines for keeping customers and themselves safe. Pulling down facemask to talk, rubbing nose with gloved hand, pulling mask back up and reaching into car with that hand and a few other subconscious actions were disconcerting. Sticky substance on steering wheel and dust that indicated the car had not been thoroughly cleaned. Overall a good experience. Several cars I would consider buying if the price is right.

Always explain what service is recommended and other options.

I recommend everyone to go see Davonta at Pohanka Hyundai. He makes the "buying a car process" so easy and smooth. Great customer service and I drove off in the car I wanted. Best on the shore!

I unfortunately tried another dealership that just acted like they didn't want to help, put forth no effort and just didn't care but then I found Nase The Magic man at Pohanka...he is AMAZING! I called, made an appointment and I was in and rolling out in my Brand new car in 2 hrs!!! He really cares about his customers and he will make sure you leave with the car that you can afford. Go ahead, call and make an appointment, let him give you that red carpet treatment. Tell him I sent you.

I brought a car from Nase at Pohanka and he is indeed the Magic Man! We had been to several other dealers and they couldn't make it happen! Go see Nase!!

Horrible experience! I had my rear brakes worked on, at their suggestion. We left for vacation and while on the Cross Bronx Expressway my driver side rear brake essentially fell apart. I was pulling a camper, had 3 children in the back and I lost brakes! We were stranded on the Expressway for several hours until help finally arrived. We came to find out latee that Pohanka didn't secure the caliper correctly so it came off and ripped my brake line apart! No brake fluid, no brakes! Luckily we weren't killed and didn't kill anyone else!

Jeff and Jared were awesome! I would highly recommend them to my family and friends!

The best car buying experience. The entire staff treated us to 5 star treatment and cared about our individuals needs and exceeded our expectations in the finance department. We will never shop at another dealership, Megan and Dan were so helpful with their expertise and George was honest, knowledgeable and patient with us to meet our needs in the right car. Mariah was so thoughtful while finalizing for our daughter and went well beyond with George to make our experience one our daughter will never forget. I called it Blue Bell, it felt like a small town with kindness and thoughtfulness.

This is my forth purchase from POHANKA Mercedes. They are outstanding and do such a great job. I cannot imagine going any place else. Thanks to Sandy, Brett, and Kevin for all you did.

We took our car in for scheduled maintenance . The associates are so nice . You don't have to wait long at all to get your car serviced. Pohanka of Salisbury MD is a great place.

ASK FOR NASE!!!!!! Got my car with a 472 credit score and still the best deal possible! Highly recommended. (Ask For Nase)

I've been here a few times for an oil change or key programming, and service is average with average wait times. My most recent visit was disappointing. I needed O2 sensors and two coils replaced. The coils required more labor because some manifold needed to be removed to access them. I was willing to pay the cost to have this done quickly. I mentioned having my spark plugs replaced as well but declined when I heard the cost was $500. I asked why the labor costs were so high, when I had already been charged for the same manifold removal. In other words, if you already took it off, why are you double charging me for something that is already done? The answer I got was that this is how Toyota bills it.

Like I said, I declined the service but they did it anyway. I complained to the service rep and he claims the manager said they could keep my car an additional day to remove the spark plugs and not charge me. This was my only option, other than just paying the bill. The manager never came out to speak to me directly which was more than disappointing and less than professional. I paid because, well, it's already done anyways and I needed my car right away. I feel swindled. Even more than past experiences with other dealerships.

I only recommend dealerships for fast work and a loaner car. Two stars because my car was ready the next day before noon. As far as fairness and pricing, this place is just as bad as the rest.

Almost 4 years I think I'm was a good hand but from today I don't see on was a good hand Any way thank you Honda

Quite frustrated about a recent experience at this place. We bought our car here a year ago and had wonderful service then. However, I went back because we were having issues with our air conditioning, and it felt like the transmission was slipping. We were still under warranty, however they made us pay a "refundable deposit" of $145 to get the air condition checked for leaks. The air condition apparently did not have leaks, so we didn't get our money back. After driving it down there a few times to figure out the leaks (we live an hour away), we finally got them to give us a loaner and keep the car for a few days to check out these issues. I dropped the car off on a Tuesday, and was given a TINY loaner for the next "few days." They assured me they would get to work immediately and not to bother calling because they would call me when they had any answers. By Sunday, my husband thought we should call them to make sure they were working on the car (we were hoping we hadn't heard anything because they were fixing our issues.) We called them on Monday, and turns out they hadn't even TOUCHED the car yet. Apparently there was a miscommunication. Meanwhile, I'm driving around this tiny loaner with a 4 year old and infant and can hardly fit my stroller in it. I called several times and was assured they would quickly look into everything and get back to us. I didn't get a call for another day. They were calling my husbands old number even though I updated them and told them to call me 2 days in a row. Finally, the manager "Dale" took over and though he was nice, he assured us there were no issues with our car and told us to come test drive it with him so we could point out the issues. This was now the following Friday ( I now had the tiny loaner for 11 days!!) My husband went down to test drive with him, and Dale was not able to replicate any of our issues. Despite all of this, I didn't even get the "refundable" $145 back for the air conditioning. The cherry on top of having our car there for 11 days was that when we got it back, it wasn't even vacuumed or washed, and it was completely on empty from them driving it to find the issue. I thought the LEAST they could do for their mixup was to clean the car. I am very disappointed at this level of service. You would think if you pay $26,000 in cash for a car, you would be treated better than this.

Very friendly and very helpful. Vic at Nissan is the best.

Purchased a car from there 2 months ago. The salesman Nase that worked with me was awesome, very patient and a man of his word. I was very satisfied with my service. Thanks a lot Nase!!!

My husband brought our son in to buy his first car. It was a very exciting day. But you ask what happens after you leave. I brought my Hyundai Sonata in for a recall notice. As soon as we pulled up we were greeted. ALL of the recalls were addressed. Please believe they care about you

He s a Great Car Salesman, he has excellent customer service ,(The Magic Man) I would definitely recommend anyone to go see him!!!

I want to thank the magic man for helping my mom to get a new car. He gave us Excellent customer service. I would highly recommend and refer my friends and family to him.

Always a great experience here! The Nissan dealership people were top notch!

Love this dealership! Wonderful customer service that's out of this world!

In and out in under an hour for an oil change and tire rotation! Thanks so much!

Experience had trouble getting traction at first then Sandy got involved. I felt like her sole purpose in life was my happiness. If you take your vehicle there, be sure to ask for her

I do not recommend this place for sales or for service...

Very friendly staff. They really make you feel like you're their only customer.

Maggie at pohanka is the one you want to see. She can make the impossible happen! She s the best !

Chris Blanchard at VW is awesome! The whole team there is awesome! They will do what ot takes to get you into a new car or whatever you want! Tell them Michelle and Amberlyn sent you and they will take care of you!

I have gotten my last five cars from here. Great service

Best place for quality cars. Good deals all year round

Not very friendly not happy with them. Would not recommend

My wife just bought a car here. Kind of a strange layout with a diverse, unique group of people running around the place. If you were to visit them for a vehicle, do yourself a favor and deal with a gentleman named Keith Moorer. Car dealers get a negative rapport from word go... Keith is a good guy, who tells it to you straight.

Nash was great salesman and everything was a process but in the end everything worked out. I would truly recommend him and everyone there . Service was great .

Paul and Pat were both awesome. Will tell everyone where we bought our car

Best car dealer on the east coast if you go there looking your leaving with a car it's that simple..go ask for Kevin Robles..I can pretty much guarantee you will ask yourself where did all these other salesmen come from he's the man and if him and the rest of Sandy's team can't get you in a car well then God himself has intervened for some reason we'll never understand

Exceptional service experience, up from Virginia's eastern shore. Easily worth the drive. Wish they had the vehicle, a 2014 Tdi diesel I purchased in the DC area, I wouldn't have gone that far. Experience made excellent by Eve and John in service and by Peter, an exceptional diesel mechanic.

I bought my first car from Nase it was best experience of my life. He really took me thru best experience and going back to him again for a second time he the best.

Very professional staff. I am very happy with the vehicle and the excellent salesman.

In for service. Scheduled through the cars app and everything worked as it was supposed to. I was skeptical.
Service itself was quick and affordable, they even wash the car for you. Attendant and mechanic were all respectful and professional. I am pleased with the service and will definitely be back.

Didn't really go out of their way to sell/lease me a car to the point of irritating. Usually like non pushy staff but this crew didn't even make me feel they wanted my business before I arrived. Turned in my lease and left.

I bought a 2018 Honda Accourd from Caleb this year. Not only is the car great but Caleb has been so helpful and informative. Any time I have questions he answers his cell phone and walks me through what to do. I really suggest buying from here!

If you re in need of a vehicle, and would love awesome service! Please take the time to go see Davonta!!!! Let me tell you he made things super easy even though I had ZERO faith he made it happen!!!!! I love my Car thank you again YOU ROCK!!!!!

I was sent there by a friend of a friend I met Thurman the manager absolutely spectacular although I did not buy a truck there I was not looking for a Toyota but I was interested in them I was more looking for a Suburban I would definitely come back there to buy another vehicle Ricky was a great sales guy call me back a couple times a week just a follow-up on the truck they were looking for me but had no luck so I'll keep my truck for another year and get another Suburban but I will definitely go back there to buy it.. thanks Thurman and Ricky

I recently had the pleasure of purchasing a 2019 Hyundai Sonata not only am I thrilled about my new vehicle but my salesman Davonte Smith Aka The Magic Man made my experience very pleasant and entertaining...If you have the desire to purchase a vehicle I strongly recommend this awesome salesman!!!!

Davonta Smith (The Magic Man) is definitely the man to go see at Pohanka Hyundai. Great experience and excellent customer service.

I would definitely recommend Pohanka Hyundai.... Nase The Magic Man was definitely able to work his magic!! Excellent customer service....

My salesman was Jeff Dale. He was very helpful with recommending the Honda Accord Touring once I explained my needs. He was very professional from the start of the sale beginning with the test drive to the end of the purchase by explaining and demonstrating all the features of the car. Jeff is awesome to deal with and I will recommend him to all my family and friends.

I have purchased several cars from Pohanka. Jeff Dale is what makes the difference! He was knowledgeable and genuine in his caring about making sure I was totally satisfied before,during and after the sale. Jeff is a true asset to the Pohanka team and he is the reason Pohanka will continue to get my business!

They went above and beyond servicing my car.It was greatly appreciated!

Good service overall; CHAD was our auto- tech. Shuttle ride very pleasant; whole bill was affordable. I love POHANKA!

The staff here are always helpful and friendly. While I wasn't happy with the diagnosis, I appreciate the great service they provide!

Awesome! My daughter in law got her a new 2019 with 8 miles!

I went to Pohanka Honda Saturday and the salesman Jeff Dale was very helpful and courteous. He took the time to answer my questions and pick a car that was suitable for my needs. If and when I get another car I will go back there again.

Jeff Dale was great to deal with and a true professional! I will recommend him to all my friends and family!!

Really high prices for used cars. Total rip off. If u buying used cars might as well drive 2 hours cross bay bridge and find 30-40 % cheaper.

Very nice people! Went in for an oil change, said it could be an hour but we were out in 40 minutes. Bill was exactly what we were told on the phone, no surprises. Only reason for not giving 5 stars is they didn't apply our coupon we gave when we first strived and we didn't catch it before leaving. So paid full price. But service and staff were great! Good waiting room with hot chocolate for the kids.

Cedric Armwood is the man! He understands people are looking for an experience, not just a car. It s no wonder he s the #1 salesperson. The entire Pohanka team worked together to make buying two vehicles smooth and seamless.

Thank you, Cedric!

Go see Corrine she ll take of your car needs. And she s also awesome! Thanks Corrine

For having to put up with me. They were awesome.. thank you all in the service department

My man David never lets us down and is always willing to do what it takes it get us and any friends into a nice ride! Go see him you will not be disappointed!!

Pleasant staff and clean, comfortable waiting room.

Slowest service ever! I was there almost 6 hours. After 5 hours, they said my car was ready. I saw on the service ticket recall hadn't been done. That was the whole purpose of going. They had to pull it back in the bay. Interior light that they said, they fixed. NOT! It was a big waste of time for me. I could of gotten alignment and oil change done somewhere else faster.

They're slow in doing oil changes other than that customer service is superb.

Gave my newly 21yr old without any credit a car, believe me I was very happy with their service.

I drove five and a half hours to purchase my car from Nase! The experience I had made every mile worth it. Not to mention I left with something a world better than what I had myself to believe so I wouldn't be discouraged. The whole team were phenomenal!! I can make the promise now if and when I need a new car or my friends and family I will always send them his way!

Horrible service. I attempted to have my vehicle services due to an airbag recall and the woman who answered yelled at me that I did not have my VIN number memorized and hung up when I ask for a minute to retrieve it.

We were going to look at new minivans when we brought the car in for service. No way will we ever buy from Pohanka now.

I have to definitely give credit where credit is due.My salesman Nase said that he could get me in the brand new 2019 Hyundai Santa Fe that I wanted and he made it happen!!!Great customer service all the way around!My car buying experience was so awesome that my parents were in the market for a vehicle and I sent them to Nase.They bought a 2020 Hyundai Santa Fe yesterday and they were extremely pleased with the no hassle,straight forward, and pleasant car buying experience!!!

I would like to give a friendly warm shout out to Nase the Magic Man for helping me purchase my car in 2018 of December. I have a Bright Cherry Red 2019 Volkswagens Jetta S. I was cleaning my car today and smiles just ran across my face as I thought about the very first day Nase pulled up in it and said "Here its Yours" I cried so hard. I wanted a new car so bad before my 29th birthday because my last car gave me alot of trouble. I put no money down and he meant all my needs. I didnt know how it was going to happen and I was so nervous when I made this decision. But Nase worked his magic. He has Excellent customer service, a very kind warm spirited perosn and I would highly recommend and refer my friends and family to him.

Got my 2019 VW Jetta go see Keith Moore tell him Veronica sent you he will wheel you a deal

My experience was incredible! Nase "Magic Man" is an amazing salesman. He really listened and got me exactly what I wanted. I didn't feel like he was just trying to sell a vehicle, but that he cared. I would definitely recommend anyone looking to go see him. I now believe in magic. Thanks again Nase Magic Man!

Caleb Moore is the best! I will be buying all future cars from him!!

Good selection of vehicles, prices for new vehicles are "okay". Service prices are a little high but, the quality of service personnel & the great service of service writers is outstanding.

They started as very courteous. Apologetic due to the part for our vehicle on backorder. Once the part arrive that is when things went badly. The fuel pump was not put in correctly which caused fuel to leak onto the fuel pump housing where the electrical connector sits. So the connector was sitting in fuel which could have resulted in a fire/explosion when the vehicle was operating. My son operates the vehicle and he takes it to school. I am at a loss for words on how poorly we were treated we this dealership trying to make things right. which they never did. They offered a free tank of gas. Ironic.
7/2/20 So the dealership replied to my review to email them and i sent them my letter to MBUSA. I also disputed the charges with my bank. This was their reply:
I made some calls and found that this matter was investigated thru your credit card company as well as Mercedes- Benz and has been officially closed. Have a great day! - i actually laughed out loud with the lack of courtesy!
Clearly i am still upset that they returned a vehicle to my son that could have caught fire or exploded due to their workmanship. The funny part is Carlos said they had their best tech on the vehicle. i'd hate to see what their worst tech would do.

Just recently paid off my 2016 Honda Pilot. Woo! David Carpenter was a huge help on assisting with the purchase.
I had a non licensed driver t-bone my Ridgeline ( that I also purchased from this location , and with David Carpenter s help) I was in desperate need of a vehicle but could not make it out.
So David sent photos , and videos explaining the features as if I was there with him,and he going over the vehicle and what it had to offer.
He called me numerous of times to make sure it was exactly what I wanted . Purchasing the vehicle only took minutes and went so smoothly.
It was even delivered to my door without me stepping foot into the dealership.
I have bought three vehicles through this location with David Carpenter and always excellent Honda s and they last a lifetime!
Always a pleasure to come in , call or speak about the next new vehicle. Thanks Pohanka of Salisbury! And thank you David Carpenter for your help and your time.

Benito Lake, Jr. is the best! Bought my 2018 Camry from him and love it.

After working all day. I was tired,a little dirty and probably smelled the same way. I had money to burn and was ready for a new car. I walked in and this place was shiny..lit up like Las Vegas. I new I was in the right place. Unfortunately the salesperson did not think the same way.
I was treated like a second class citizen. There was zero effort in making a sale . I was walked out in less than twenty minutes without even being shown a single vehicle. But they did give me a bottle of water for my time. I did get the brand spanking new car the following day...just not from this establishment.