Adrian Harasim

Review of Pohanka of Salisbury- Hyundai ...

Complete joke and waste of time. Came to change my...

Complete joke and waste of time. Came to change my manual transmission oil (as it was hard to find the manufacturer oil at a local shop) and I went home with the ENGINE OIL changed. Unbelievable! On top of that, the most amazing thing is that in the exact same day I changed the engine oil at a local Walmart and put Highmileage oil in it. Therefore, I had the the sticker on the windshield that said exactly the date and when is the next oil change due. That should have been a major hint for the mechanic that worked on the car (apparently it was not - he just took it off with no additional questions and put the Pohanka sticker after he changed the ENGINE oil).
The service agent that helped me said it was a misunderstanding and thought I needed an engine oil - when, in fact, exactly when I handed him the keys I told him I specifically need a manual transmission oil change as the stick shift doesn t shift well. And again, after he handed me the papers at the end, I asked him again this is the transmission fluid that was changed, right? (As I already spotted on the receipt 5W-20 - which is the engine oil type) and he responded looking in my eyes yes, of course . Obviously, I did not trust him 100%, as I already saw what it was on the receipt (the oil type) and went to the car where I spotted their stupid mistake.
So, in conclusion, I lost a special HighMileage Oil that was in the engine (refilled in the exact same day), got some basic conventional oil instead and lost one hour of my life for NOTHING. Just to hear that it was a misunderstanding .
I got my refund back, but will I ever go back to them? Clearly NO, it was the 1st and last time I will ever go in their dealership service. Waste of time! Too bad I can t rate 0 stars.