Anthony Sgaramella Review of pohanka automotive group of sa...
They started as very courteous. Apologetic due to ...
They started as very courteous. Apologetic due to the part for our vehicle on backorder. Once the part arrive that is when things went badly. The fuel pump was not put in correctly which caused fuel to leak onto the fuel pump housing where the electrical connector sits. So the connector was sitting in fuel which could have resulted in a fire/explosion when the vehicle was operating. My son operates the vehicle and he takes it to school. I am at a loss for words on how poorly we were treated we this dealership trying to make things right. which they never did. They offered a free tank of gas. Ironic.
7/2/20 So the dealership replied to my review to email them and i sent them my letter to MBUSA. I also disputed the charges with my bank. This was their reply:
I made some calls and found that this matter was investigated thru your credit card company as well as Mercedes- Benz and has been officially closed. Have a great day! - i actually laughed out loud with the lack of courtesy!
Clearly i am still upset that they returned a vehicle to my son that could have caught fire or exploded due to their workmanship. The funny part is Carlos said they had their best tech on the vehicle. i'd hate to see what their worst tech would do.
Comments: