N Saunders

Review of pohanka automotive group of sa...

I've been here a few times for an oil change or ke...

I've been here a few times for an oil change or key programming, and service is average with average wait times. My most recent visit was disappointing. I needed O2 sensors and two coils replaced. The coils required more labor because some manifold needed to be removed to access them. I was willing to pay the cost to have this done quickly. I mentioned having my spark plugs replaced as well but declined when I heard the cost was $500. I asked why the labor costs were so high, when I had already been charged for the same manifold removal. In other words, if you already took it off, why are you double charging me for something that is already done? The answer I got was that this is how Toyota bills it.

Like I said, I declined the service but they did it anyway. I complained to the service rep and he claims the manager said they could keep my car an additional day to remove the spark plugs and not charge me. This was my only option, other than just paying the bill. The manager never came out to speak to me directly which was more than disappointing and less than professional. I paid because, well, it's already done anyways and I needed my car right away. I feel swindled. Even more than past experiences with other dealerships.

I only recommend dealerships for fast work and a loaner car. Two stars because my car was ready the next day before noon. As far as fairness and pricing, this place is just as bad as the rest.