Unusually long wait, even after being sent from Urgent Care, with Rush faxed in transfer for possible stroke. Waited w 1/2 hrs. Not as clean as you would expect from a hospital.
People bleeding and moaning in pain, no one comes. Waiting room is congested; needs mood space and more doctors to handle.
Memorial is much more efficient. Memorial North is perhaps the best re. Daylon waiting time, spaciousness, cleanliness.
horrible facility. No stars. Penrose will let you die in your bed
My elder family member was treated very horribly here. They are terrified of this hospital because of it. What is going on here?? Why are the nurses so rude & disrespectful! Nurses should be caring!
This place is the slowest moving god damn hospital I ve ever been admitted to. If you actually want to get better or heal your illnesses don t come to this place. If i could rate this place lower than one star i would
Terrible terrible terrible service. Probably die before you even get help here.
Triage nurse was HORRIBLE no bedside manner what so ever!!! The people in the back are so rude the people at front desk of ER were very nice Maybe they put them up there because if it was the other way around everyone would walk out and go to memorial. This place sucks good thing this was not life threatening.
This was a very friendly and very professional place to go. Everyone from check in to the nurses, Dr's, Anesthesiologist were all very friendly and did a wonderful job. I highly recommend Penrose Hospital as the place to go and I thank everyone that worked on me and took care of me.
Hands down the worst experience here came in with a good attitude dude at front desk was rude yelled at my sister... and I will be calling to speak to someone higher than him!!
My poor, elderly father from pueblo fell and was taken to Corwin. It turned out that he had been hiding a bad bed sore and the hospital also found some fluid in his spine that concerned the very nice physician there. For whatever reason, they sent my dad by ambulance(of course) to Penrose in Colorado Springs. While there, they NEVER addressed the fluid in the spine and when I brought it up, acted as though they never heard of it. Then they said its no big deal. They cleaned the wound and discharged him to my elderly mother without even giving her care instructions for the serious bed sore!
Wow..if u have to go to an ed DON'T go to Penrose ed. I almost died because of their terrible care. Woke with severe pain in my right hip Feb 17,2018. Had to call ambulance and they took me to Penrose ed. What a nightmare! The male rn told me prob pulled muscle. I kept saying something more was wrong..but NO ONE LISTENED! The male nurse made me feel like a drug seeker and kept trying to get us to leave. My husband asked if it was so busy we were being rushed out. The guy said "well, eds are the fast food of medicine..get em in get em out" his exact words!! He said he would ask his clinical manager to see what he could do! As if he had no critical thinking of his own..which he did not. He said i had two choices..home or rehab hosp. I was sent home with excruciating pain. Well guess what buddy? Monday Feb 19th my daughter and spouse took me to Dr. Myers office where I went into septic shockl temp 104, no bp, weak thready pulses only detected with dopler. I have no memory of this. My husband daughter do. Well amb from Dr office. Dr myers and Jae sanders literally saved my life. This time in ed Dr myers ordered needle aspirate of hip...staph infection in blood and hip prosthesis. Later at 430 pm old infected hip prosthesis removed and new replacement. Icu and few days on 10 floor. Then one week at cordera rehab. Now must be one iv antibiotics 6 wks. Thanks a lot penrose ed. That male nurse is a joke. The department is dangerous. I filled out the eval that was mailed to my house demanding a response..guess what no response. My husband is consulting with an attorney. Sorry so long but really hope you read whole review. Don't go there. C
If I could give no stars I would! This is a joke of a hospital. They have to clue how to treat people with dignity and kindness. My sister has a bleeding brain tumor and they continue to treat her so badly because she acts confused and out of it. They are awful! She has to call me at 330 am crying! Never again will my go here. Also trying to get someone to address you concerns almost impossible to do!
Pentode was very friendly and accommodating. All staff that I had to deal with were very professional, friendly, and helpful. They made me feel comfortable and made sure I knew exactly what was going on and what to expect. They answered my questions and gave me instructions I understood. I was very happy with Penrose Cardiovascular Center staff and Dr. Cole, i would recommend them to anyone.
Terrible place. I dont understand whats wrong with colorado hospitals.
The Misdiagnosed Recap: #ACDFSURGERY; #CervicalRadiculopathy at C6 & C7, screws and removal of spurs. I have 2 metal vertebrae.
Penrose doctors failed to make an accurate and timely diagnosis of a harmful medical conditions I suffered greatly from. I received a misdiagnosis, and suffer the consequences of their doctor s careless oversights.
Even I knew wrong medications, such as steroids, wouldn't help me! #Penrose? 2-3 visits to your ER in great pain at $200 co-pay a pop? This negligence caused and contributed to my personal harm. I needed serious, life changing spinal surgery.
*******
STILL PERTINENT TODAY! 2015
No more is this apparent than at #PenroseER. Never mind spending ANY quality time with the patient! Thus, this obviously leads to misdiagnosis, but these "doctors" are yet to be held accountable.
This is evident in the ER as I was called a "suicidal risk." ( I am actually the survivor of 4 family members, and I have 5 children to take care of. I've made it way too far to give up, but none of that mattered to the doctors, especially Dr. Pol* of Cedar Springs.)
Even before I was spoken to. I was wearing 2 medical ID bands; both for PTSD, but also Agoraphobia, Dysthymic disorder & Anxiety. Both ID, as well as my desperate pleas, were IGNORED by every member of staff that came in contact with me.
Especially mean nurse brown hair clip, working around 7pm on the . All rude. You know, we understand you're upset that people are dying outside our doors, but we are human too, and in so much incredible paint, we don't even want to "bother" hospitals. It's "best" to kill yourself. In essence, your treatment of the mentally handicapped is DEPLORABLE!!! , and I honestly feel I was treated worse! Did they not believe the ID's? What in God's name? (I've picked chunks of human brain out of my hair) I was treated like TRASH. This only worsens depression when "those who should help," make you feel much worse! There are so many times you can kick a dog until he'll stay down? You are receiving the suicidal on their very WORST DAY. Is it right to happily scrub salt in the wounds? Think about it.
Within minutes of my rudely cussing, I was being held down (HELD DOWN; I COULDN'T BREATH! My "sin" was that she thought I tried to hurt myself!? Guess what? The suicidal could use even more kindness in their, usually tragic, positions! Your ill treatment only makes EVERYONE feel worse. How, in ANY situation does violence and shame work? Then I was painfully shackled at my wrists and ankles, to a hospital bed at Penrose St. Francis. The nurse was so nasty, I called her Nurse Ratchet. I guess that was a bad idea. Before I knew it, she injected me three different times (3!!), against my will, with mind altering tranquilizers. She had the personality of a frog. With a God-like attitude, she decidedly told everyone I was "combative." Thus, my ankle and wrist shackles were tightened! I felt like a criminal, like Hannibal Lector!
The nasty nurse was working around 7:00pm on 5-25), wearing a simple brown clip and roguish, brown dirty hair and a simple, no-make up, over-weight, around 5'4-5'8". Pale and pudgy face.
Suddenly, my shoulder felt like it went out of socket, causing extreme pain. It hurt like hel*. As I attempted to free it, pop it back forward, I told the nurse how it hurt, but she said I was being "combative," pushed a button, and three more men entered the room and started laying on me with all their body weight. I couldn't breathe.
I felp utterly helpless and hopeless. In hopes of honest mercy from EVERYONE, I told her I was a Christian, and tried to show her the religious tattoos on my back she could clearly see what I was doing. Only on my BACK. This was a humble plea for Samaritan kindness! Kindness didn't fit with her, and she snipped, "we don't allow nudity in this hospital."
FYI: I didn t need my stomach pumped, all my blood work came out fine, I didn t even need charcoal; but I was shipped off for a 72 hour hold for suicides (because of 'past trauma')
Apparently it depends who you are. I wonder if someone is white washing, I mean calibrating, their "imaging equipment" here and there. Expect consistently snappy and smile-free personalities (only most of them) throughout. You can not expect being allowed to complete sentences regardless of relevance, and if you have fibromyalgia that is making your life an agonizing hell, heed this one piece of advice and do NOT speak the word. Also do NOT mention or allow them to believe you have a chronic pain condition. And if you are a blind man, which I'm not, watch out for the nurses, you are in their way and they will say it just so. Also don't bother asking your attendant for a wheelchair if you are less than a couple hundred feet from the door because it's not far away, and besides we are discharging you anyway because you have chronic pain aka excuses. But if you are an attendant who looks like a Pantene commercial, feel free to cough that cigarette loogie up to your mouth while walking in the hall part open doors without even covering your mouth. Yep, top notch joint. Totally different from that other place.
When you go into an ER waiting room, you should expect to wait hours. However, my husband and I only waited twenty minutes. The Doctors and RNs seemed so busy, but we got an update nearly every hour and they took the time to make jokes, be witty, and at the very least, they took the time to tell us step by step what was happening and what to expect every step of the way. The ordeal took a total of only four hours. We really appreciated their help today. Especially since my husband is in-between health insurance companies right now. He's the sweetest most honest person I've ever met, but after months of Memorial treating him like a junkie just trying to get pain meds (no x-rays, no blood work, no proper diagnosis... and the instructions on the antibiotics were wrong!) I could cry from how sweet the staff at St. Francis were. It's a hard job.
Clean hospital. Staff Respects privacy. Nice chapel and the chaplain is very knowledgeable and helpful.
Thank you Debbie and Mia at the Penrose Infusion Center, for taking care of me, rescheduling me when I messed up my appointment this morning, and for being so kind and helpful. I really do appreciate it, very much. God bless you!
My wife had an outpatient procedure done today, and initially we were apprehensive as to what to expect. We found that Penrose Hospital is truly a first rate facility. The doctor and the nurses in the Radiology Department were caring, compassionate, thorough, and highly professional. They took the time to explain the procedure and to provide us with instructions and contact information for any post procedure questions or issues that we may have. Colorado Springs is fortunate to have this medical facility and Penrose is fortunate to have such great doctor and nursing staff in its Radiology Department.
The most useless emergency room and staff that I've encountered. You should be ashamed of how you treat your patients.
I have been sick for over a year and a half now. Everyone at Penrose has work hard to try and figure out what is going on. From the front staff, nurses, and radiologist to the doctors. No one has given up on me. That is a nice feeling! Thank you!
my wife Came in with pain, left with pain and not a whole lot of information just get in touch with your physician tomorrow. And got over a 2000 dollar bill.
If i could give 0 stars i would but my wife had intense abdominal pain and we went in to get it checked out and we were there for over 5 hours and they hadent even got her in a room. People who showed up after us got in and out real quick. When i asked how long they told me 5 other people were ahead of her and i asked how and got a very rude response. I do not recomend coming here if you have a real emergency. They just want you to leave so they dont have to take care of you. Worst hospital ive ever walked into.
You are in very good hands, the nurses are great, very skilled and very good at what they do. Their dedication made it bareable to get thru 18 mo of chemo. Thank you - Nurses and staff.
This was the worst experience of my life. I rate this hospital being the worst in America. There's no compassion. Everyone is a number. I went in with 2 fractured ribs. I was treated like I had a slight sprain. I was made to wait for 3 hours in first waiting room, then another hour in second waiting room. (No they weren't busy). Then finally im told i don't have any fractures they can see on their Xray. They offered me no pain killers, not even an ibuprofen. Was told they don't offer narcotics because Colorado Springs has a high drug rate. Disgusting. I went to my doctor, and Yes I have 2 fractured ribs. Ill never step foot in this place again, I'd rather go to a black market underground doctor in Mexico.
Charged me $500 to shine a light in my eyes and follow a finger just tell me that I didn't have a concussion after my relatives convinced me to get myself checked out. I avoid hospitals now because of this.
Went to the ER on wed. Night with an asthma attack! They kept me waiting in the waiting room.. Even though it was life threatening and i could have stopped breathing! Once they got me into a room in the back, they literally gave me one breathing treatment, 2 hrs before they gave me pain meds and a very rude non caring staff that couldn't ask if i needed anything because i was alone. Never ever going back!! Worst hospital experienced ever in my entire life!!
Experience with hospital staff was friendly & helpful. The pricing was outrageous. My wife had her vitals checked, they checked the heartbeat of our baby & did a urine culture (testing for UTI). The total bill was close to $2500. They were unwilling to negotiate after submitting to our insurance. What a hassle!
I had a reaction after Surgery nurses were on top of it and the Dr rushed to make sure i wasn't in any danger and i give Penrose Hospital Staff and Dr. Conn a 5+ rating in my opinion the best care i have ever had.
Hope you have at least 4 hours to talk to a nurse...
Friendly staff if you give them the respect they deserve.
Got taken care of right away and the nurses
were very polite and classy.
the best!! doesn t move super fast but i know they re doing their best! :)
My mom has pulmonary hypertension, has a blood clot in her arteries going to her lungs. She came in about a week ago because she suffers from edema. Her legs were swollen and hard. The emergency room doctor told us that my moms X-rays and everything else was fine , and it's just her age that's effecting her health . And there's nothing the hospital could do about it.Now today we went to my mothers pulmonary doctor , and her heart is failing and her edema is worse than most of the time. Thanks for nothing penrose
The staff at Penrose not only saved my life, they helped to make the recovery as pleasant as possible. Every nurse and CNA I've met has been exceptionally compassionate and caring, always going above and beyond to bring me comfort in an otherwise traumatic situation.
Dr. Ayres, Tawanda, Wendy, Becky, Alex, Nancy, Shondra, Jodi, Laura (who made me laugh profusely in spite of my gaping wounds), Lauren, the Chelsea, Mallory, David (a real hero), Kim, Deme, and Paige--thank you all for your kindness, and for showing so much compassion in my darkest hours.
Never go here. My son (college) went to the ER having been run over by a car. He was checked for internal injuries, brain and hip, but neglected leg, knee, etc. He was told "You think you feel bad today, wait until tomorrow." He was released with the IV tube still in his arm, glass in his forehead, his face had not even been wiped clean and no recommended follow up. He went on to have complete reconstructive knee surgery.
Questionable bedside manner and lackadaisical treatment. Took about 20 minutes to figure out how to use the blood pressure cuff to get vitals. If i wanted treatment id stay as far away from this institution as possible.
The nurses are so lazy I had to give my grandmother a bath cause they haven t, and they rude with the patients. I had to ask them to clean her room multiple times and they never came. I would never recommend anyone to go there especially on the 9th floor.
Penrose Hospital - Emergency Room
I want to thank the Admissions staff, Nurses, Assistants and the Doctor that took care of me early, early this morning. About 2 am, middle of the night, managed to trip and hit my head on the corner of a night stand. I put my hand up to my head felt a lot of liquid, got to bathroom, that was a lot of blood (head wound)
Called out to my wife, she and kids came in fast, saw the situation, a pretty deep cut really bleeding a lot. They got me clean towels, ice pack, called my docor's office, got dr on call, explained situation, he told us to get to the ER asap. Recommended Penrose. Closest to our home. Wife called ER, kids drove me down there, easy to find, parked at ER, went in and they were waiting for me.
Very fast check in, very concerned and comforting. Took me to exam room, got me comfortable and Dr came in met with me, questions about injury, accessed my situation, needing stitches. They got to work on me, entire process about 40 minutes. What a great, caring, qualified staff they were. Extremely nice, concerned, informative and caring. I wish I had gotten their names, but did not have my glasses with me. (plus I was a liitle distraught at the time)
They took excellent care of my injury, left with paperwork, instructions and available if I had any questions or concerns after the procedure. Went in to work today, a little tired, but in good shape! Thank you Penrose Hospital Emergency Room Staff!
Alicia and leslie nurses 4th floor AMAZING... Gina floor 4 nurse incompetent, rude, and discharge my husband against what the dr. Said... How is this possible?. His oxygen monitor came off, she was notified, did nothing, sent him home without oxygen when doctor specifically said HE MUST GO ON OXYGEN. She messed up and covered her own butt with "her friend"Nurse from the 3rd floor who was monitoring him. FIRE THEM BOTH. Gina even said to us, good to have friends upstairs when you need them. She has put my husbands life in danger. Were on our way home now, and im am horrified with the disturbing service this nurse is giving.
Worst experience in my life, unfortunately my family has caught covid, my son was experiencing fever and chest pain. It is a very scary thing for a parent to knowingly not know how to treat this virus. So we do look towards our healthcare professionals to help us. We arrived they told us to sit in the entrance of the ER, understanding why this is were you know a hospital is not ready to handle a covid case, we sat on two hard brown chairs, both automatic door opening for any sudden movement, and the obvious people coming in and out. Nurse came out checked my son said their is a bit of a wait, again understandable.we waited over more then hour coming to find that is was a 4 hour wait. It s to a point to realize our kids our suffering and parents don t know how to handle this situation. This hospital is by far the worst in history. I did bring it up to as a concern, one of the persons in the front broke down crying, very unprofessional for a worker to cry in front of a patient, my son Is suffering and n pain, and you have a grown woman crying because I told them they should have more compassion for the fact this is not easy for people and you are treating us like a trash bag left at the entrance. PSA: Penrose Hospital is not I repeat not prepared supplied to handle a covid case, I feel bad that people walking by us up and down might catch covid for the lack of unawareness the hospital has on how to handle Covid.
The staff in this hospital were awesome and professional. Dr. Stringfellow prayed by my bedside twice before my procedure and had the kindest bedside manner I've ever seen. I have the utmost respect for all people who work hard to make this place run efficiently and with integrity.
I was able to get in right on my scheduled appointment. They were very knowledgeable and answered all my questions without hesitation.
Horrible. You will literally die waiting in the waiting room.
I went into the ER and was diagnosed with pneumonia and was admitted. Since then my family doctor has made several comments about how i should not have been admitted with the case i had. As well the billing department is a joke having multiple bills show up. And payments being made to the wrong accounts. Not to mention i receive a call 3 months after I made what they said was the final payment saying i owe $800 more. The billing department was rude and we were disconnected multiple times while being transferred to different people.
All the staff during my visit were wonderful and helpful when needed! My Surgery went smooth!!! Thank you Dr. Boone and staff, you guys did a wonderful job!!!!
For being such a horrible prep done at home alone, i never felt alone or distressed once I arrived at the hospital. I was questioned kindly, but thoroughly for medical history. The anesthesiologist, Dr Snow, was thorough in his explanations and kind in his answers to my questions. Dr Lunt was timely in his appearance, he spoke kindly and yet matter of factly. I felt confident with his knowledge and experience. Overall if you need a colonoscopy I would recommend this practice, these people to take care of you, and this place.
Not at all impressed by the night shift nurses in the cardiac floor of the hospital. They treated me like I had no idea what was going on there. I was admitted on Sat, could get out of bed and walk the halls by Sunday and get to and use the toilets by Sunday in the ICU unit. Monday they treated me like it was my first visit to the hospital and treated me like I was a complete idiot.
The food was really good and had a great selection. Much better than any other hospital I have eaten at before. It is nice to have good food when you are going through a hard time with a loved one and have to stay at the hospital all day. Thank you
Thomas Bartlett MD insulted me while in the ER. Disgusting behavior that still makes me upset a month later. Will spend the rest of my days in the Springs telling people to stay away because of his conduct.
We were vacationing in Colorado Springs, and our 7-year-old grandson needed medical attention quickly. Penrose was closest and we took him to the ER. The care was amazing and everyone so attentive - special thanks for the triage nurse (didn't get his name), his wonderful ER nurse Leslie Duff and physician Dr. Renner. Very thorough, very caring - great communciation, just the right tests, and very calming for a sick little boy and his very concerned brother and grandparents. Thanks so much to all of your team!
If you want to go to an emergency room that the 98% of the staff is rude and act like you are a bother, you should most definitely go to Penrose Main. FYI: When I say "staff, I mean ALL staff in the ER. From the front desk people who "greet" you, the triage nurse, the registration people, the nurse for the doctor, and the doctor him/herself.
If you want to be told by the ER doctor that whatever you are feeling is just in your head, then to be back in the hospital 1 to 2 months later because you have to have EMERGENCY gallbladder removal surgery which could've been found out in the beginning, then you should go to Penrose Main.
If you want to be told by the nurse working with the ER doctor that "I feel like you're searching for something" with a condescending tone and smirking face as if YOU are doing/asking/saying something wrong when asking a question about the bottom number of your blood, whether it's high or low, then you should most definitely go to Penrose Main.
The technician is excellent, very pleasant, professional, and he patiently answered all our questions. We feel very confident with his evaluation and assessment and look forward to seeing him again in June.
Someone dropped the ball on my mom's discharge. I don't know if it was the case manager who never gave me or my mom his last name nor a contact number or the surgeon who made campaign promises that he could get her into a skilled nursing facility following her knee replacement (an assurance he made her multiple times) but someone did not try hard enough to make the system work for my mother. Instead, they discharged an anxious senior widow to an empty house. We as her family had to scurry to get the house ready for her because we were *assured* that the surgeon knew the system well enough to work with the Penrose team to get her into a SNF. I'm well aware the insurance plays a major role in this, and they've heard from me as well, but the hospital and their partnership with the surgeon needed to make this system work for my mom and they did not. The two stars alone are for the excellent nursing care, CNAs (for the most part), PT/OT and EVS (Tommy made my mom smile every day he was working). I do not recommend Penrose for joint replacement surgery as the right hand does not know what the left hand is doing.
Was in an out, sent my granddaughter for pop was done when she walked in
EXCELLENT ONCOLOGY DEPT! THE NURSE'S ARE EXCEPTIONAL! THE DR'S ARE AWESOME AS WELL! BUT WE DID HAVE THAT ONE DR AND ONE NURSE THAT WE ALL DREAD! BUT AFTER 35 DAYS, THAT'S SUPERB ODDS! THE AREA OF MEDICINE THESE AMAZING PEOPLE ARE IN IS A VERY HARSH ONE, AND THE REALITY OF THE SITUATION IS DEVASTATING TO SAY THE LEAST! BIT THEY MAINTAIN A UNIQUE WAY ABOUT THEM THAT SPREADS HOPE AND PROMISE TO THE PATIENTS THEY ARE CARING FOR! ID GIVE THEM 10 STARS IF I COULD! MY HEARTFELT THANK YOUS AND GRATITUDE GOES TO EVERYONE OF THE AMAZING NURSING STAFF INDIVIDUALS THAT HAVE BEEN INVOLVED WITH THE ONGOING CARE AND TREATMENT FOR MY BEST FRIEND, THE MOST AMAZING, STRONG, BRAVE AND LOVING MAN I'VE EVER LOVED, MY PARTNER, MY LOVE LARRY!
I suffer from a rare blood disorder TTP and I was having a mini stroke or TIA. I could not see out of my eyes and I was weak/droopy on one side. My wife took me, and a couple hours after seeing me back into the ER, she took our son home. When she arrived back they said she was upsetting me and couldn't go back to see me and had to wait inside the lobby. However, they told me that she was escorted off the premises and not allowed back... I got upset and proceeded to leave. They then restrained my and gave me a huge hematoma on my arm. The nurse twisted my arm almost out of place and dug his fingernail into my skin leaving a mark. I finally managed to get away and my wife found me very disoriented walking down the street and I could hardly see. They left me in severe pain and I was asking for something non-narcotic. They lied on the report and said I assaulted them, but they are the ones who defiled my rights as a patient. I have the right to pain relief, patient visitor, and right NOT to be restrained... I am getting a malpractice lawyer after antagonizing me with security guards and lied to. It is the most ridiculous hospital and everyone needs to see how they treat their patients and family members. that is not the only incident i have with them, but thought I share this one. I would give them zero stars if I could, BUT unfortunately they have to have at least 1...wth
Had surgery for ovarian cancer and six treatments of chemo at Penrose hospital. Very caring staff and the infusion center is the best- 6 stars for knowlegeable and caring staff.
My husband was told to go there from his PCP. He got no relief for his symptoms and the staff sent him home with irrelevant prescriptions.
Seen immediately and the entire staff was wonderful. Everything was explained thoroughly and I hardly had any wait after being admitted. My nurse Chad was attentive and caring. It made an unexpected trip to the ER just a little better. Dr. Bronsky was great and explained everything well.
My mother & I went to the ER the other day cause she was having bad chest pains. So we get there & the people at the front desk were very polite, that is until we got back to triage. The nurse was so rude to my mom it was disgraceful all because my mom has COPD an didnt bring her oxygen! I'm sorry but the last thing either one of us was thinking about was grabbing her portable oxygen WE THOUGHT SHE WAS HAVING A HEARTATTACK! Anyways they eventually diagnosed her with pneumonia, so they gave her antibiotics and sent us on our way. We were told to go back if it got worse an it did so we went back an all was well until RN Vedelia came to administer meds. She was extremely rough when she gave her a med through the IV, my mom said it hurt and asked her to pleasr not be so rough! Well her response was, "Do you want your meds or not?!" I couldn't believe it. Then they decided to keep her for observation, so after 2hrs they finally got her in a room. They were supposed to be giving her breathing treatments every 4hrs but instead they never returned to her room so I finally just told my mother this is it I'm coming to take you home so she walked out! I will never ever take my mother here again I don't care if she's on the verge of death I refuse. I Wouldn't recommend taking your loved ones there either not if you want them to be treated humanely.
Great hospital great doctors but the worst parking ive ever seen!!!! I had to drop off my mother and walk 1/4 mile from were I finally found a spot to park and when I got back one of the locals in the neighborhood left me a lovely note on my car window.
I think I will go to MEMORIAL next time....
The ICU is excellent. Even on the regular patient floors, the nurses are sweet and helpful. And the hospice floor is primo, especially the rooms with the mountain view.
Never take elderly people here. They dont care about them. They think they are just a waste of a bed.
Well for fear I should need the hospital again..of which my family has gone too forever. Grandpa raised at the Boys Home
died at 87.
I have been to penrose multiple times as aside from medical issues..I suffer PTSD and Bi-Polar 2. My husband and daughter have passed away and the anxiety and loss has been beyond hard to deal with.
The last time I landed in the ER..just recently
for a PTSD attack, I went to ER. I had a doctor
that seemed perturbed about my state of mind and instead of being supportive and helpful, He said.."Oh..by the way you have "Cirrosis of the Liver"! OMG! My PTSD IS OFF THE HOOK AS I LAY AT HOME IN MY BED
TRYING TO DEAL WITH THIS!
I am beside myself how anyone on this planet
that was a doctor would think this was the
thing to say to someone in the middle of a full blown PTSD attack! Just saying....
Best Hospital I've ever been in. They treated my mother like a queen when she broke her hip, the ER was clean and the staff was professional. The Night nurses and CNA's that took care of my mother were so pleasant and understanding too!
Thank you for all your hard work !
Chest pain, even worsening, will not get you into a room. My doctor actually sent me here with an HR of 130. It wouldn't go down and it was up and down during triage. Minor flashes of chest pain at the time. Now worsened. Showed up at around noon. It's now four. I have told them twice that my chest pain has worsened. My left arm is also starting to hurt and feels weak.
I'm really not sure what hell they are doing right now.
My daughter was brought in with a traumatic injury to her upper body. Discharge d with an inaccurate diagnosis. Should have had a neck brace when we got to ortho doc they couldn't believe she had left without one. They also diagnosed her severe concussion as low blood sugar. Very scary we. The ortho doc had to re shoot all xrays because they were unreadable.
Ok so I was admitted here Wednesday by Dr layton er doc I had came last Sunday due to my kidneys and nothing had gotten better so I had to come back Wednesday Dr layton was amazing and caring they put me on 5th floor where I seen Dr burlon former Ohio buckeye as well he is also AMAZING and took care of me very well thank you to both drs and then we get to nurses I was lucky both nights to have the best nurse KATIE she rocks and is the sweetest... The only negative thing I have to say or I should say name is a nurse manager JO she is rude and should not be working with people who don't feel well I even made sure she could not come into my room she is a nasty person.... But other then that penrose was a good hospital with caring people thanks penrose
I went to er because my PA ordered a xray and saw swelling, and sent me to er. When we got there the woman at the front desk was rude and unfriendly. Then we were taken back for vitals and from there on the staff was wonderful. Everyone was friendly, kind and helpful. My only complaint was with the two women at the front desk. Excelent Customer service is important no matter where you go. If you dont like your job go somewhere else.
Family members had surgery at Penrose and staff and Docs were great. We stayed there for about a week and had a great experience.
The staff was/ is always kind and helpful. I really appreciate their care
I had surgery in February for uterine cancer and I was very pleased with the care I got. The surgical nurses understood my fear and the nurses on 11West were great. Dr. Pikaart was very kind and explained everything to me. It had been 22 years since I was in the hospital and I feel Penrose main was the best hospital I have ever been in.
I ve been in treatment for cancer at Penrose Hospital Downtown. My primary Radiation Oncologist is Dr. Anuj Peddada. He has lead me through five weeks of five days each week undergoing External Beam Radiation Therapy. This morning I received a first treatment under a cyber-knife; tomorrow I ll receive a second cyber-knife treatment that essentially brings this series of treatments to an end. In time we ll know how successful they were.
I fully expect to be back to a more normal version of my life, despite the pandemic we all our dealing with. One of the positives of this round of therapy involves a few side effects. Though my urination patterns are unusual to say the least, and I suffer from 6-8 hot flashes a day, these are something I can put up with for the time being.
Another difficult side effect that can pop up due to these treatments involves erratic bowel movements. Dr. Peddada resolved this possibility before starting the long bout of treatments by inserting a blocker that protected my rectal canal. I feel blessed that I ve had such great care not only from Dr. Peddada, but also the phenomenal radiation team: Laura, Amber, Kristina, Jay, and Tony to name a few. Also the ever-smiling Sierra and Kathy who pleasantly greet the patients. I think all of us appreciate their kindness and efficiency.
What a great staff! Thank you so much for caring and sharing your time in the unpleasant times in which we find ourselves.
The hospital staff and security personal are the best around. They are all professional to a tee. If there is anything you need just ask.
The worst "emergency" room we have ever been to. My father has Dementia, Alzheimer's, and Parkinson's. His doctor sent us to the ER because my father is refusing to eat and is basically incoherent. We waited in the emergency for hours until he was seen. When they finally brought him back my father who was confused and didn't know where he was got angry and combative when the staff tried to "care" for my father. They didn't check anything on my father other than his vitals. They turned us away and said since he was combative that there was nothing they could do for him. They told us that his condition is what it is so they could maybe test his blood, but that wouldn't tell us anything that what we already know. This hospital isn't equipped to take care of someone in my Dad's state, and we are deeply disappointed with the "treatment" he received today.
Worst experience ever!! I arrived at the ER at 10am and was the 4th person there. I was sent here by my normal family doctor for an emergency ultrasound because I was having severe pelvic pain and was 5 days late. The front desk staff was nice, but didn t listen. I didn t get checked in until after 12pm. They requested a pee sample for a pregnancy test. However, I was told I am not allowed to drink or eat anything. Of course I asked why and there reasoning was because I might need an emergency surgery. If I was needing an emergency surgery why would I be waiting in the ER waiting room for hours on hours.....of course I gave them the sample and continued to wait in the ER waiting room. The waiting room continued to get more and more packed as the minutes and hours pass to the point it was a safety concern. Several hours later I get called back to get blood drawn and then was sent back to the waiting room. The sad part is that I had to log into my patient online portal to find my pee and blood test results. So I sadly knew my results way before seeing a doctor, which is extremely sad. Over 5 hours in the waiting room starving and dehydrated I am just now called to a room. By this time I was in 10X more pain than I was when I came in, which is unacceptable. Even though I was in a room I still wasn t seen for awhile by the doctor....whom finally realized I needed an ultrasound. He orders the ultrasound and tells me it was going to be several hours more until they make it to me. Which is unacceptable since I told them I needed an ultrasound now 6+ hours ago. Luckily the ultrasound tech didn t need hours and was able to take care of me fast. After that we played another bs waiting game waiting for the doctor with the results of everything. Finally 7+ hours later doctor comes back to give me an update with medical care plan and just tells me to take pain medications. This pissed me off that I spent over 7+ hours in the ER to be forced to starve, dehydrate, severe pain, etc.....just to be told to go home take Tylenol and ibuprofen. They wasted my time and money and I shouldn t have been required to pay for poor service. I finally got checked out of the ER after spending about 8 hours there, which is unacceptable in all means. I ended up going to my doctor as planned a few days later and still in severe pain. She decided it was not normal having all the symptoms I had and it was out of her scope. She did the right thing and got me in contact with an OB to get seen next month. I m 13 days late and counting, in severe pain, pregnancy symptoms, and negative pregnancy test. DO NOT GO TO THIS ER UNLESS YOU ARE TRULY DYING AND BLEEDING TO DEATH BECAUSE OTHERWISE YOU WONT GET SEEN.
Wish I could give this place 0 stars, lets start it off we arrived for a problem that someone was having for several days came to the ER front desk was rude wait times were over 2 hours, got back to the room it was 77 degrees in the room, the thermometer didnt work it was set on 65 while the hallway was at least 10 degrees cooler, the doctor than gave a wrong diagnosis and gave meds that clearly didn't solve the problem and basically wanted us to leave I had to recommend a ultrasound apparently it was normal I dont believe that. Then I watched about 10 staff members watch a patient come in drunk and laughing and talking about it joking which I believe violated that persons HIPAA. This place has no professionalism and no moral work ethics. In my opinion its just about money and how fast they can get the patient out of the back when they get in. This is the first review I ever wrote and I wasnt even the patient. Place is terrible.
I just arrived home after a 7 hour stay in the ER. My husband with stage 4 cancer arrived by ambulance due to possible stroke or TIA. Initial tests by EMT was inconclusive. Besides the P.A. coming in a couple times to give test results etc (she was the nicest one we experienced) my husband had zero care. His nurse for 7 hours not once came in to ask how he was doing, offer a cup of water, nothing. The Dr. on duty came in once about 1 1/2 of arrival with a complete and total attitude of you are a nuisance and the tone of voice as well. The transport team to X-ray and to the other floor were very sweet. He was admitted to another floor and already my husband feels better and more at ease with his care that team is giving him. Maybe the team in ER needs a vacation or maybe they are burnt out. In either case, we the patients, deserve better.
My experience at Penrose St.Francis south was no less than excellent when it came to the nursing care provided to me by "Stacy" who worked the 6pm to 7am shift 12/14 to 12/17.2015. She combined her expert nursing care with a true expression of concern for the patients needs, head and shoulders above all caregivers throughout my stay there and elsewhere. I say this in leu of having had 2 total knee replacements, an unexpected prolonged hernia repair stay and of course the very involved spinal surgery completed there at Penrose St. Frances. Thank to from the bottom of my heart Penrose St. Francis and your employee Stacy, RN for the loving care provided me during my stay with you. I will recommend you to all my family, friends and co-workers.
Sincerely,
ELS
Horrible service its takes them 5 hours to attend someone and take blood and another 5 hours to even get back to you to say everything is fine and if they book you overnight for stay they can give you a room nevertheless get a wheelchair that takes 4 hours to get ready absolutely horrible in the tine it takes to attend someone, someone would have died. my mother was admitted here she was supposed to be in sugury but due to heath issues that apperently doctors who some how have a degree could not attend to in 4 hours and these heath issues are no joke this hospital is a joke are there no decent health centers in Colorado
Horrible experience all 3 times I ve been there. First time wait wasn t horrible for being busy but everyone was so rude. Second time I waited almost 4 hours before leaving finally and they didn t call anyone back for over an hour at one point. Third time I went at 3 am and was the first and only person there. I waited 45 minutes before finally talking to the guy at the desk who told me people are dying we ll call you when we have room . So I asked if he even had any open beds and he said no. So I left and went to UC emergency room and they got me in a room within 15 minutes. Absolutely ridiculous. The guy was so rude- he could have told me that they didn t have openings and to expect a wait. I would have went somewhere else- it s an ER I understand that they might be busy in the middle of the night but it s something they should relay to you if they actually cared about patient care. I told him I was heading to another hospital and he just said okay bye without even looking at me. Don t waste your time here.
It was great the last time I went besides Dr McDonald didn't do me any favors!
Abusive and inexperienced staff. Dirty ER. Better off with UCHealth. "Sign this document saying we do not discriminate" oh also "what religion preference are you?" Let the discrimination begin. This place is evil and horrible all around. Enter at your own risk. After being abused and neglected here I can't recommend this place to anyone.
I recently had 2 procedures performed at this facility. I want people to know that from registration to nurses to doctors.. they were all wonderful.. I have never experienced such an attentive and caring staff.. Not only would I push to return I would encourage others to use this facility...
I recently had an appointment with Vicki Lieber for my back injury and I am very pleased with how she evaluated my injury and gave me some positive feedback on how to start protecting my back. It was a positive experience. Thank you.
Dr. Christopher Cole did a wonderful job, and the nursing staff was stellar.
I called & spoke to a nurse, she assured me that the information I gave over the phone would be available when we arrived. The person at the desk in ER didn't care, and our information wasn't there. She just shrugged & ignored us. Later on, I had to go back to that desk & tell them that my daughter was throwing up & she shrugged again. We waited for 6 hours in the back room before they figured out my daughter had appendicitis! I'm grateful that the surgeon was very competent & the nurses were nice.
I was surprised by the general mediocre care at the Penrose ED. My son fractured his finger while staying at the Broadmoor Hotel. The ED waiting room was cramped and filled with coughing people. You first check-in, wait, go to a room for vitals, back to waiting room, wait, go to registration/financial desk, back to waiting room, wait, go to x-ray, back to waiting room, wait, then to fast-track, wait, seen by a PA of questionable skill, wait, PA rummages around for supplies, wait, get a digital nerve block, wait 45 minutes, ED physician stops by for three minutes, wait, finger fracture is reduced by PA, splint applied, wait for x-ray CD, wait, get CD, wait, finally I get up and walk around the ED trying to find someone who knows how we can be discharged. Nurse says she didn't know I was ready. Sign paperwork and leave. Fast track bay is small with five or six patient stations, crowded, separated by curtains. You can easily hear all of the conversations and watch some procedures around you. Overall, chaotic, poorly coordinated care. Felt like inner city hospital experience.
