PCEL Reviews

Bad service. Do not answer the phone. Avoid this store for your purchases. They do not arrive at the address and they send you an email that they have visited you. I mean, they just don't come and say you weren't at home

My experience buying a graphics card from your website was just horrible. First. I ask them if they have it in stock and they tell me yes, but on request. At this point I assume they have already spoken with their suppliers to verify stocks and I make the purchase.

On their website there were 4 pieces available, I go a few hours later and 0 pieces appear. Something that is quite strange to me because they are pieces that I had been observing and existence never changed apart from the fact that they are slow moving pieces because they are worth more than 40,000. At that time I think they realized that the provider did not have and updated their website.

Time passes and I am forced to look for them myself, since they did not inform me of anything, everything to confirm what I already knew. THEY NEVER CHECKED STOCKS AND LIED TO ME. They do not have in stock and offer me change for another piece. Pieces that they have for sale at unrealistic prices and higher than those of the competition.

I sent them another message on Facebook and they don't even have the decency to reply. I will have to wait days for the refund to be reflected on my card and all due to incompetence and poor attention to this lousy business.

Terrible attention, the gentr piled up in a small space, employees pouting and the parking is minuscule

Always change the mode of sale, and that having to wait a full week to buy two CPU fans, is not cool.

It does not look like a store anymore, it has a lack of ventilation and you should put chairs to wait for your order because they take a long time

I've been trying to communicate with sales all week and nothing. I requested a quote by all means and nothing. It seems they are not interested in selling. The people who work here don't know what customer service is.

The prices are very expensive and in the good end they were more

If only the local delivery service was more efficient ... But one has to go directly to pick up the orders to have better service.

They attend quickly if they have the pieces available

Very good assortment, whenever I am looking for some computing, it is the best option, I feel safer to buy there than to go to other places, it has ample parking and accepts various forms of payment (cash and credit card, cardiac and American master visa express), billing is easy and you do it right there, already go through warranty issues and although they are not very fast if they gave the service, if comparatively we see it against other places such as technology square if they are more expensive but in square of technology you have to pay for parking and they do not accept all the cards besides that if there may be a risk of cloning, in bestbuy liverpool or sears, if it is cheaper but there if you lose financing options, I hope these comments help make a good decision for acquire or renew any computer peripheral equipment and / or accessories.

Take your number and wait for the robots to take care of you since they have not updated on the website.

Good service, low prices, but when wanting to check out of PCEL, it is impossible, I have to return only to generate it

Excellent assortment of electronics and computer components. Good prices and promotions.

Super cheap and varied. Sellers are very good advising.

The attention leaves much to be desired. The kids do not know much about computers when you start asking about the technical characteristics. Nothing else read in the packaging and enough. Well we also know how to read us ... The prices I do not complain are good. I bought a MAC, a projector, a printer and the price is quite competitive. Good products in general but attention NO. And to invoice is a RELAX. That's why I put 3.

I urge you to send me the quote I asked for. Please. a Name of Jose Humberto Gamboa Rojo.

It has not arrived, I'm dialing your business phone and they do not answer me.

Thank you.

I bought a product online at a good price from this company. They have not respected the delivery date promised on the date of purchase and have modified it 3 times.

The best place to buy electronics and computer items in Monterrey, pity that they closed the Escobedo branch because now I have to turn to Monterrey

I liked the format that it had before, now it is to take a turn to sit down to see a web page with an advisor, to pay and they will deliver the product to you. Peeero is very good in prices, variety and promotions.

Well, prices are good compared to other places where such items are sold, if I recommend it.

Excellent place, they take care of you fast and you find everything in computing.

They have good prices but customer service is zero, they are simply there to collect and dispatch.

Excellent promotions and prices. The attention is certain

Regulate attention and check the guarantee only 7 days

Service in BEFORE store was good. Now it is a kind of cubicles where they literally put you on the page you buy. I can do that from home and without being rushed.

The worst thing is the service, it is just terrible. If you buy, decide well if you want to collect in store or shipping because for nothing in the world can you make changes. They also do not make partial deliveries, therefore if you buy 20 items and one has 6 days of delivery, they will stop everything until that item arrives. In addition, they do not begin to process the order until the payment is registered, which if it is by card takes 1 to 2 business days, which is rare because in Amazon or ML it is processed in minutes.

The last case I had, I placed an order for 4 items and as one has not arrived they cannot deliver the rest to me. They do not answer in their order module, they do not answer emails, they do not answer the phone, I went to the store and they told me I have to call. Finally after 15 attempts they answer me and tell me that nothing can be done. Due to a mouse that does not arrive, I am stopped from picking up a motherboard and I cannot arm my PC. It is not possible that in the XXI century they cannot make a partial assortment. Then I talk to them by messenger, they answer me and when I expose my problem they let me see it. Really unfortunate delivery times, archaic systems and lousy customer service. They are always pure courage with them.

The best store gives you excellent service and excellent prices

Reasonable prices, but many of the products are no longer displayed. Some have to choose from the website through an advisor and it is very late to ask to see a product physically.

Like any store in MEXICO when it comes to wanting to validate the guarantees, the misunderstandings are made, the broken, incomplete products come and they do not answer emails or phones.

So this store seems more Chinese than royal.

UPDATE: It seems that they improved a little and at least they already answer

Excellent service, very helpful all

I just changed my opinion, I already checked three times to technical support in pcel and they always left me 10 minutes on hold until I said "good" and heard the receptionist who laughed, lousy service

The store and the super friendly consultants are very stocked!

Very good prices and you find everything in computing

Good place to find computer accessories, competitive prices

The products are good but they lack better customer service and more trained staff.

Excellent store, fast process and they give free shipping from a certain amount on purchases. I highly recommend it there are very good offers and with the free shipping much better

Customer service at this store is the worst there is ... 30 days and my order is still not shipped. and they don't answer the phone or the emails.

Excellent service and very friendly treatment, they also enforced the guarantee efficiently.

Simply the customer service they have is horrible if brands be prepared so that they never answer you, and if they answer you they do not solve anything I will stop buying here for their customer service apart from their prices are not so good there are better stores with better prices.

Very good store to buy technology at good prices and they have staff that helps you find what you really need

Very friendly staff, they suggest alternatives to the item you are looking for, it is good that they close at 9pm good time. There are always models on sale.

Very good place to make purchases related to technology and computing

Good prices and good assortment but increasingly complicate the method of purchase in the store

I like the place. Good products knowing how to look for you.

Many computer products and technology at a good price.

regular price, just do not assemble there the computer because they leave everything wrong and complicated ew make warranty

Good assortment of computer accessories with an immediate delivery option that is nowhere else.

Most products are on request ... Better from home to buy ...

Be careful when buying because they have some problems in their services, and a few small in the staff that attends, before buying check if they have in Mty winery (Monterrey winery) if it is at 0 and only appears on request, think about it 1 and thousand more times because they may have a huge problem and they will get tired of returning their money and it may take approximately 3 months or more, or just lose it, so be careful, something similar happened to me but fortunately I They returned my money clear after quite some time.

Of the kick, you pay them, they take several weeks, first they claim that the order does not reach them, then according to them they send it but nobody came to make the delivery and they do not answer the phone.

PESIMO ONLINE SHOPPING SERVICE, make the purchase of a lap of $ 6,000 MN that pays by card, indicated delivery time 4-6 days, on the sixth day they respond to me via comment in follow-up of my order: SOLD OUT, really little seriousness In your transactions, if you do not have the equipment, why did they charge me indicating that I would receive it? in truth that bad service, this happens today April 27, 2020, PLEASE ANALYZE YOUR OPTIONS WELL BEFORE BUYING IN THIS ESTABLISHMENT

Very good assortment of pc and electronic parts ... although everything is done from your account and online ... I recommend you have your account on your page ... you will always be asked for the same orders

1 star deserve neither ....
Good site .... but God help you if you buy in this way.
The worst service that can exist ....
Call to ask for your order and believe that expert you are in place and you know their stock and their times ...
Nobody tells you anything, just saying that you are swept you should have seen.
and even angry, that answered was called "DEIRA X"

Great place to find the latest technology. Prices below the average. Good savings

Store garbage, they ask you for scanned identification do not conform TDC number or security locks of your bank, if you do not give them ife by mail they do not send you the product, they do not pay attention to customer service and they wash their hands from department to department, without considering that they carry out an illegal practice of asking you IFE by mail according to IFAI, and IN NO part of their policies does it mention that it is obligatory to send the identification to send you the product, or in the purchases abroad they leave you with your ma .....

IT IS THE WORST PAGE I SCAMED AND CALLED FOR A LONG TIME AND NEVER ANSWER IN THE WARRANTIES AND I DO NOT SEE THE TIME THAT RESOLVED SOMETHING DOES NOT BUY ANYTHING HERE ONLINE WHY THEY DO NOT CHARGE THE SERVICE TO THE CUSTOMER AND DO NOT RESOLVE ANY SCAMS I WAIT FOR ANYONE BUY NOTHING SO YOU DON'T PASS FOR THIS

Good service, better costs, the truth if you notice that they have neglected a bit the exhibition seems to focus more on online sales and forget that many of their customers met them physically years ago when they were in front

Great prices, online computer and you go for them, delivery is fast.
They have good advice.
The best has computers and electronics. That I know in MTy

I bought an asus 3500 tablet online and they did not respect the purchase, when I went to pick it up they told me they had already sold it, the refund was very late (2 weeks) and after reimbursing me for the purchase (1 week later) they republished The promotion of the tablet as the only piece.

A place where you will find everything at an excellent price.

Very good place, good facilities, I have gone to buy pieces on site several times, they always have what I am looking for and they are very friendly, very clean, it is a bit late, but it is worth it, they comply with any part you are looking for and all of quality and original brand, and it is cheap to go shopping, not super cheap, but find things at lower prices than elsewhere, in a great place!

Excellent computer store with very affordable prices

When paying with credit card through the page you need to print and sign your payment, also the payment can take a while to reflect in their system.