PCEL Reviews

Service from bad to worse, my broken laptop arrived. 2 TIMES.

The online store where you can buy in person just arrive you say I saw it on the Internet and they look for everything ready in computer

They are very liar at the time of making the shipments to me, they promised to send me 3 to 5 days and I have been waiting for my package for more than 20 days and nothing and they only promise delivery dates and they do not send anything terrible service, never buy here if they do not want to bring a big disappointment

This new business model has huge potential for savings though I would recommend to review Argos store for some extra ideas on how to improve customer experience, which I think has some areas of opportunity.

I like the variety of articles and especially its website that allows you to see what you need

Bad attention taken in everything, guarantees, shipments NUNCAN ANSWER CORREOS and the phone when they want

I do not like that you can no longer review the products in physical, they went back to being a warehouse

The best place in Monterrey to buy consumer electronics

Be careful with this company !!!
I bought a PC case. They gave it to me beaten, scraped, it was missing screws. Looks like they picked it up from the trash. I requested the return by all means (form on your website, telephone, email). They didn't even have the slightest decency to answer. I would not wish my worst enemy to fall for this company slop.

Products at a good price and varied. The place does not look very good but the service is acceptable.

The service is simple and fast, I bought a solid state hard drive, little investment and the speed of my laptop is 4 times faster.

Excellent deal, you find all the hardware you are looking for.

Excellent service and products at an excellent price.

Good variety and good prices although the new sales system is very confusing and unfriendly

I just purchased a product, excellent online service.

Good assortment of electronic and computer components and accessories at reasonable prices.

Excellent service and attention by your staff, extensive assortment and long hours of attention.

A lot of variety, but somewhat slow despite the fact that you can order online

The store is very complete but the system to assist you is ineffective, it has many people doing nothing, being able to assist you but you have to wait for your turn in the system

The best place to buy computer equipment and parts etc. Save up to 2000 or more on some items same model and brand as in other stores

The bad thing is the parking, it struggles, in the second is that for everything you have to stand in line and start from the back.

Excellent computer and electronics store, they attended me very quickly and Super good prices.

You find case of everything. And there are good prices.

For its excellent attention and quality of products

Good assortment of computer parts and good price, for those who want to build a PC from scratch

It is a very good store and also very good staff who serve you in a very friendly way.

It is a good place, it has products at a good price but they lack organization and its method is somewhat slow

They have a lot of variety in computer equipment at a great price.

Pesimo place you make your purchase expecting a good product fails you and seek not to be responsible and send you to the manufacturer. They don't listen to you and they don't interest you as a customer. I do not recommend that you buy the guarantees do not make them valid

Good place with a variety of equipment but time consuming and packed with what you are looking for.

Very bitter people in attention by phone state of MY ORDER

I recommend checking the page before visiting the store, usually always have updated the list of products in stock. Good service.

Bittersweet story: It has been 9 days since my purchase, and not even traces of when I sent my order (3 to 5 days to arrive, say on the page but have not even made the shipment). If it were not for the good prices I would be much more upset with this situation. My recommendation: Think twice before asking for something, since the delivery times are not clear and therefore if a product is urgent for you, it will probably take more than 15 days to arrive.

Great place to make your computer purchases, would give 5 if it were not because they took branches and cozy store is not as it was in previous years.

They have good prices to buy in person. but the online store is nothing more than a catalog. I do not recommend buying online very bad service. card payments are not processed correctly

Without a doubt, the best and most complete computer store in Monterrey. It has a decent assortment (but not excellent) in everything related to computing, and VERY COMPETENT prices, even if you compare them with stores in the US.

The portal is excellent, and in fact it is your main selling tool.



Another point against this is that, because most of the staff is focused on sales advice, the counter vendors are few, and I have had to wait a couple of times to wait 15 minutes for someone to attend me at the counter being that some of the advisors were without clients. I suppose that each employee is specialized in their tasks, but it made me in bad taste to have to wait 15min for them to attend me on show because there was only one person attending, while the rest of the staff was doing nothing.

Beyond that, the store is still the best option for computer equipment in Monterrey, both in price and assortment.

Good place to buy pc things at affordable prices, they lack more branches

It is a company that is dedicated to defrauding people since they keep your product and do not return your money.

I liked it because they have very good service and many products

Just visit your page, want to have money to buy ALL the accessories for my computer (and even what not), excellent electronic articles with good prices, personally, in relation to entertainment and computing ... :)

Very assorted, the bad thing that is far away (30 km), would have opened a store in Santa Catarina here also sell a lot

I do not like its new distribution, it was better before you could see the products there in the store

Buy the pieces of my pc in this place, have a good assortment and you can register on the web to get the invoice.

You will find everything you are looking for in computer accessories, widely recommended.

I went the weekend and it was more what I thought to go that what took me there, I did find what I was looking for. Excellent service and assortment, very good prices.

Excellent service. When ordering online and picking it up it is quite efficient.

I am in charge of the manager Felix who edits in the work edition 1, does he serve you exceptionally as none? Look how to solve in a few words look for the "yes".

We should all be like that.

Hi, I need you to respond to my guarantee procedure, I've been waiting for almost a year and they can not solve anything, 2 times they told me I was in process with the provider and now they tell me that it is not, when I receive my SSD?

This very Bara and you find everything related to the computation

Now you can not walk through the corridors, everything is directly with an advisor or something or just hold your order online and you will pick up, it's funny.

worst online shopping experience in life. Although the prices are 200 or 300 pesos cheaper than other places, I would have preferred to pay them to avoid problems.
They sent me a product of a completely different brand and obviously less quality than the product I paid for.
You have more than a week to notify them and they have not been able to generate the guide to collect the product they sent me.
0 recommended.

There is no clear information, they tell you to call before going to pick up the order, they do not answer and when they go to the physical store they tell you that it is on request and they do not answer why they do not work on Saturdays in the call center

Excellent place to buy or build computers and a lot of technology.

Whenever I think about looking for an electronic product it is the first place I go online and then I go to the physical store since they have a great location the products are guaranteed, they are of excellent quality (so far I have not had any problem with any, I have bought in the store since it opened) and they always have offers that make your purchase very efficient and economical. In addition the customer service is very professional

I find everything I need in one place and the very kind advisors

It has variety in its online catalog, but it has little exhibition and they do not physically show you what you are going to buy, the sales staff does not know the products well and their warranty department is a bad cell that leaves only because it did not read SD memory they never verified it or sent it to the manufacturer and they had it in the same place for a month, they did not give me just one credit note and they did not want to buy anything, and with that they force you to acquire anything so as not to lose your PESIMOS money

Terrible customer service who purchases from a distance, after paying for the air shipment (2 days) that they have available, they arrive after a week, I made calls emails (which never answered) they could not solve me since the administration department did not had generated my payment!
Really what an abusive and unprofessional company!
I do not recommend them!

Expensive, dirty and with bad attention, it is not worth going for technological innovations to, this place. Goodbye pcel ,,,,, hello Mcallen

I was surprised by the quick attention they give you. You get grabbed shit like in the banks to wait turn to be served, there was some people and I was in a hurry, total that in 10 minutes more or less I came out with what I bought. Very spacious parking, muchs variety of products, extensive inventory, very helpful staff solve your questions easily. The guarantee of what you buy has a week there, so you have to be continuously testing that week and have another year of warranty with the manufacturer ...

Wide variety of electronics at a good price, they also handle good deals

Terrible customer service. My order arrived at another address and they do not deliver it to me after a week, nor do they return my money. They told me that returning the money is even slower than receiving the order. I stay with Office Depot definitely. The worst service I have received.

Many people due to the covid but they have already served more people. It's less waiting time

It's the perfect place in case you want some computing, but you don't know much about it. His team of specialists will solve all your doubts.

Their Internet shopping system is very archaic, they sell products that they do not have in stock ... it took 2 months, many "customer service" chats, calls and emails to make me a guarantee and change an external hdd that did not work . In this aspect, Amazon and the free market completely surpass them. If you are lucky that they send you your order complete and working the first time, very good, if not, be patient because it will not be resolved quickly

Good prices, it is a roll that they take care of you with turn and everything is recommendable that already you have seen the product that you want visiting the page, of another form they are not going to advise you much and it is not possible to see exhibited all the products that offer

Excellent attention and every time optimize the services of the store

My son bought a pc and after a month it broke down and took it to fish to have it repaired, they repaired it and it did not work, he took it back and it did not work even longer than it was in use.

Very good service, very good prices, you can order a variety of products online and fast delivery

I liked it more when you could see things but it has many things

Very good the offer of my new desktop and very good attention when buying good prices and many products of great variety

Horrible service, they take too long to make shipments, they do not answer the mails, but for you to pay, that if they are aware, once you deposit forget they do not answer anymore! sorry to have bought from PCEL, it is better or if you want something safe, fast and with good attention, choose Cyberpuerta, decme group, amazon and hard disk and more.