PCEL Review

Excellent service. I'm a frequent customer. Central with good parking.

Excellent place to buy everything related to computing

Terrible customer service all upset and angry about leaving in a hurry ????

Every time they are from bad to worse, they have 7 attention modules, one person attending, each time they adopt more bureaucratic and more inefficient systems, it seems that they want to stop serving the public and work only online.

Everything you look for is here and at a low price ... I've never been bad

It is not what it was before, it is not a wholesaler, nor a distributor, it is no longer even a retail store. It is a vulgar reseller that takes weeks to complete orders that in other stores arrive in 24 hours. Too bad after so many years and prestige to have fallen to this

Excellent treatment, and very good customer service, clarify any questions about computing ect.

Good place to buy computer equipment, yes a little difficult to give when you go by truck, but beyond that all very well, good service and you find good prices.

The service and advice was very quick, easy and pleasant. I'm happy with my new PC.

Excellent items, handle an excellent warranty and are too attentive.

I liked you, you have to know exactly what you are going to buy because they allow you to browse

Terrible service. The article never reached me. After communicating with them, they told me that I had to send an email. Send email, they never answered me. Then I called warranties to cancel my order, and they sent me a form that I had to fill out. I do not understand how they are not responsible for the orders and do not notify anything until one contacts them. The next day I bought the same product online and everything is perfect! No setback. The product has already arrived by cyber door, and the PCEL money has still not returned it to me. I never buy again with PCEL.

Excellent service and you can often find good discounts on selected items.

Many technology products at good prices, but their personalized service and payment system are extremely deficient.

Too bad they do not have what I wanted. There is no Bluethoot for TV.

Good place to shop for technology has self-service and they give you personalized advice

In short, if you need PC components, it is your ideal place, reasonable grounds for most of your products. They have advisers to clear any doubt you need about a component or even to build your own PC. The only bad thing I see is that they do not handle laptop batteries and some other accessories for you.

The new way of attending, makes the service more efficient

They offer a wide variety of products, however attention is not the most ideal and prices are not the cheapest.

Very organized and go ahead because there are long lines to enter.

They need to give more training to their staff and better customer service. For prices, assortments and location is excellent.

Terrible service, I do not recommend it at all, online orders take up to a month to arrive, I really recommend buy at any store except this and even customer service is the worst I've seen

Excellent service and attention and equipment for orientation for the purchase of your computer.

The staff attends to you with a face as if they were doing you a favor. Buy in amazon and thus avoid the inconvenience.

Terrible service, they do not answer the phone and when they answer they transfer you and hang up the call again, even the lady of the switch brazenly hung up the phone 2 times, they take time to send the products even having them in physical existence in the warehouse, they send the products badly or the order arrives incomplete, a complete DISASTER, had since 2001 buying them now in 2019 their service is on the floors. I will no longer buy with them. They stopped being a reliable store.

Good prices and variety, although it is somewhat messy. The parking is ample.

In everything related to customer service, online shopping, lousy I buy frequently and on all occasions there is no one to assist you by phone or mail

Central place with parking and very attentive staff, fast service if you already have the idea of what you are looking for

Good attention and good suggestions for what you occupy, the only thing is at the time of delivery there if it is more or less row but if it flows

Actually it is an excellent computer store that if you find super prices very good attention.

Excelente servicio, amplio surtido y muy buenos precios

BUY ONLINE TO GO TO PICK UP AT BRANCH PAYING ONLINE, SPEND TWO HOURS AFTER I MADE ORDER TO JUST KEY IN THE ENTRANCE AND PICK UP BUT WHEN I KEY TELL ME IT'S NOT PAID. I GO TO CUSTOMER SERVICE AND THEY TELL ME IT TAKES 24 HRS, AFTER THE HORNS WERE NOT IN STOCK, AFTER ALWAYS IF THE ORDER WAS REFLECTED BUT I HAD TO BRING THE PRINTED SHEET, ACCORDING TO WHY THEY ONLY HAVE PRINTED OF THE SMALL WHEN NEXT TO THE BOXES YOU HAVE A MULTIFUNCTIONAL. WHEREAS I WAS NOT BLAME THAT THE PAYMENT WAS NOT RECORDING. I OCCUPIED ONE OF THE THINGS TO BE ABLE TO WORK ASI Q I BUYED THE SAME THERE BECAUSE THE OTHERS HAD A WEEK DELIVERY TIME AND THEY DID NOT KNOW HOW TO DELIVER IN PARTIALITIES. WHEN I GO TO COLLECT WHAT I HAD PURCHASED EXTRA I SEE THAT THERE WERE THE HORNS THAT I HAD REQUESTED, I THROW A NEARBY CYBER BECAUSE THERE THEY DID NOT WANT TO PRINT IT FOR ME, AND THEY ALREADY DELIVERED ME WHAT THEY WERE SUPPOSED TO NOT HAVE. AND WHAT IS MY SURPRISE THAT THE HORNS THAT WERE DELIVERED TO ME WAS Crashing THE PLASTIC OF ONE OF THE TWO BUT I REALIZED TWO DAYS LATER WHEN I OPENED THEM AND THE VDD IS NOTHING CLOSE TO ME. PESIMO SERVICE OF THE CHAVOS FOR NOT BATTLE ONLY THEY GIVE YOU LONG AND THAT CANNOT. I WILL THINK AGAIN TO BUY AGAIN THERE.

You find computer products at a good price, but they lack attention from the staff, they do not come to ask if they can help you if you do not look for them.

Many assorted equipment already assembled or to assemble good brands.

The best place in Monterrey to get new hardware, good service and variety of products.

Very good service, the quality and price of your products can compare us. You find up to 33% price in this store.

Good place to make computer purchases in its majority, excellent attention

Good assortment of materials, but lousy customer service. I have visited the store on many occasions and they go from BAD to WORSE.

1.- Lazy people, without training or some type of customer service training.
2.- If you ask them for something, they send you to the modules even though you ask them for something specific (I requested an 8-pin MOLEX adapter cable, they did not know what I was talking about), being in the modules takes a lot of time.
3.- It is no longer possible to arrive and want to see the technical characteristics to compare even a simple adapter cable, this because, THEY DON'T LEAVE YOU. The PCel website does not have all the necessary information or is sometimes incomplete, even without information.

Customer service is what leaves the business well and leaves many profits, something that the PCel owner completely ignores.

I hope and at least read my comment, if you have questions, I will gladly answer them.

With them I have only purchased online, I have never had any inconvenience.

Good service and computer equipment at a good price the location is without access to fast public transport

Very stocked and good price, some employees answer rudely haha, maybe they had a bad day, nothing cold beers can't fix.

It seems to be the local Best Buy competition ... but they need promos and more varied products. The children who attend know what they are talking about.

Bad experience in long distance purchases since equipment that they send in failure and do not want to be responsible for the guarantee from Veracruz to Monterrey apart from the return of the equipment they do not return the original cables terrible service pcel not recommended by the company and poor warranty and repair service

The new customer service methodology they tried is very interesting, basically you arrive, you take your turn and an advisor will help you make your purchase, then you pay, you wait a few minutes for your product and that's it. The only "but" of this is that sometimes some advisors seem unoccupied and do not take the client's turn and give a bad impression to the latter.

Seriously not a star deserves.
1 month and a half ago I bought a PC component by component, to begin with, in the assembly they told me that it would take 2 days and it took a week. Later, they gave it to me with windows installed incorrectly, I took it to have that problem fixed, it took two more days. Then, my hard drive was damaged and my PC didn't read it, I took it under warranty and they told me it would take 6 to 10 days ..... I've been waiting for almost a month to get it.
Terrible service for a company with so much name to defend

Of the cheapest that can be found in Monterrey, its employees are friendly and if they are able to guide you if you have any questions. My only complaint is that due to its long clientele, its parking lot is almost always full.

A wide variety of pieces of many brands, at market price and handle seasonal discounts

Always the best prices. Although if you are looking for things a little antoguas this is not the place.

A large warehouse for computer, audio and video items. The prices are quite low. The staff really knows what they sell and the service is good.

Bad: 1) When you pay with a card they don't tell you that you will pay as a "paypal guest", paypal refused payment for "security reasons" and it took 5 days for paypa to return the money to me. 2) When I tried to buy the same product again, it was already worth $ 200 more. I paid for it, and it turns out they don't have it in stock, so it's been several days and they don't give me a guide or anything. If I do well with these guys I will have my product in 10 days. I don't have my money, I don't have my product.

I had never gone, but they treated me quickly and without problems

You find everything, the only thing that every time I go have a new layout

Excellent accessories store, in Monterrey it can be said that it is the best.

All very well despite the contingency is fast, I recommend placing your order before it is easier and faster and you can avoid a line.

Only place in mty to buy good components, although sometimes not the best

Excellent service in five minutes I left with the printer to my needs

Disgusting!
I go to buy and go out with the article that same day .... they don't have it that is on request ...

An order that should have arrived since Thursday and nothing ..... now they will leave with their pulls that will arrive until Monday
In life I buy something from here again

Pity service, it is not the same as before, employees attend badly, there is a lot of line and it takes a long time to get to be served. I opted to retire and in the free market I found the same article, with free shipping by FedEx and cheaper than in the store

Good assortment. The attitude of some sellers could be better, but in general everything very good. Good assortment, good stock and good products.

I think it's the best-stocked computer store in the city. I have also bought online and everything very well.

Good service and price, technicians seek to give you what you need.

Good service and they have a very large inventory of things here. The only bad thing is that it is far away