I never received the order. They confirmed that it...

I never received the order. They confirmed that it never came to me. I asked for a refund, it took a couple of weeks to give me a "voucher" to buy another product. That is not a refund.

I have marked them to clarify the situation but they all hang me: sales consultant, sales department, order info. Even in the chat they leave me in sight.

This should not be a stingray store. And to top it off, it turns out that my money expires.