Patterson Nissan Reviews

It's your typical Auto dealer which I have no use gor

A wonderful experience purchasing a vehicle.
The salesman (Donny Stanley) made the purchase as smooth and stress free as possible.
All the staff from pre own sales manager ( Justin) to ( Dava) owner loyalty Manager made it all so simple.
We highly recommend if your looking to purchase a vehicle go see them.

It was very enjoyable and interesting and helpful. Loved having Jon Beasley and Dava help us
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thank you too Daniel Brice! He got me and my wife in new vehicles for a great deal! Great customer service, we will definitely be back!

First class place to buy a car or truck new or used. Ask for Nelson, he still treat you with respect, dignity and find the right vehicle for you. Steve is the man who will make sure you get everything deserved when you purchase your vehicle without the pressure. Then when you get to finance, Clayton is the man to make it fit your budget for alll your family needs. Remember these 3 men are going to make sure that you leave without wondering if the is a better deal elsewhere. Believe me the deals are only at Patterson Nissan of Longview. God bless these all these fine men and I can't forget about Reuben Perez, he cares even if he didn't make the sale.

Jon and Daniel were awesome!! I had a wonderful car buying experience. Thank y all so much!! Get your car from them at Patterson Nissan Longview!!

Kind, friendly atmosphere! Mason worked hard to get the best deal and the best car!

Absolutely amazing experience!!! Sam Manning was a wonderful salesman. He sold me my Nissan Pathfinder for a great deal and I'm in love with it. The service department is wonderful as well. Super easy and quick oil change and tire rotation.

Jerry was amazing & helped me find the perfect car! He was so helpful & worked to make sure we were happy.

Be sure you check the milage on the odometer and they don't have it set to trip that's what they did to me and it have 2000 miles on it that they never reported on the paperwork this causing my warranty to expire faster beware sneaky

The experience I had on the 06/14\19 was very excellent The lady that had assist me was very nice and she value my needs as a customer. All of the service department was very great on point and they really value the customers and I love that

My mom got a new car service was great Dava benage and Troy were amazing g

Just bought a new van for my wife from Patterson everyone is very friendly and helpful, Chris Starling did an awesome job! If you are in the market for a new car head for Patterson and ask for Chris! But whatever you do, DO NOT allow them to set up reoccurring payments for you. The "bank" they use for this changes $3.00 per payment and a "membership fee" of $399.99. This is a scam. ALL auto loan banks will let you pay them however you what as long as you pay on time. Don't let their finance managers trick you into this. But other than that... GREAT place to buy a car!!

Bait and switch place. Don't trust the ads you see on TV, internet, news paper and not what the sales people have to say.
Low low trade in appraisals.
Best thing to do is go to another Nissan dealer not associated with Patterson.
I even feel bad giving them 1 star.

I went in to drop my car off to have an issue fixed and it was resolved quickly and I appreciate what Patterson Nissan have done for me since I purchased my car.

Don't let Jose charge you more than the advertised price, don't let him scoop your rebates or down payment and try the crooked car dealership scams. Dillon in the office also dropped the F Bomb over the phone once called out on their scams. Better off going across the street.
Also the $777 addendum on new cars is a rip

Clayton Friend, Nelson Thomas, and Matt Shillings teamed up to provide me and my family the BEST customer service and car buying experience I have ever had. Thank you guys for the no-stress, comfortable and patient experience. Clayton was warm, friendly, thoughtful, extremely knowledgeable and easy to talk with throughout. Thank you Team Patterson, we'll be back.

Found the vehicle I was interested in. My sales person Troy Carmack helped make my purchase go smoothly.

Really nice new dealership!!!! I had a few issues with my 2011 Sentra and the service department went above and beyond what I expected. They were very upfront about prices, (really reasonable), and did a great job. My 4th Nissan, and I'll keep coming back.!!! Thank you, Eddie and Luann.

They always take care of me! I ve been buying cars from here for years!

Great experience. The sales staff was prompt, courteous and very helpful. I will have no problem doing business here in the future.

Robert Darden is the man to see for new car experience, will help in every way.

Sam was a great salesman He found exactly what I wanted. It's a midnight beauty. Helpful assistant, Dava was great. She made me feel very comfortable!

Ordered parts online and pick-up in store. Transaction went very smoothly.

Jon Beasley was so wonderful! He made this process a breeze! We will definitely recommend him and the dealership to all who need a vehicle!

Amanda Jester Wakefield

A great big thank you to these guys for working so hard to get our family in a nicer newer vehicle! Dakota was our salesman and was awesome, and Clayton helped get the numbers we wanted. Excellent service all around!

Please, if you are buying a new or used vehicle do not waste time at another dealership! I went to a bigger dealership in Longview and they didn't even give me 5 minutes of their time. Drove over to Patterson and Jeff Lee was amazing! Down to earth and not salesman like at all. He was what I want out of a car sales man! He never made me feel like he was doing anything other than working for ME. Because of him Patterson has earned a lifelong customer out of my family. Too bad the other dealership lost a sale. I did not encounter one person who was not as friendly as could be! THANK YOU PATTERSON NISSAN OF LONGVIEW FOR BEING WHAT PEOPLE SHOULD GET!!! FRIENDLY AND CARING!

Really great service!! David Ramirez was extremely helpful and friendly!!!! Been going to him for years!!

Would like to think Jerry s. this will be .my third purchase from Patterson Nissan and Jerry has been there for everyone of them. Thanks Jerry and thank you lacy Ashley for ur quick response . Very professional staff keep up the good work. For those reading this GO SEE JERRY TODAY

I purchased my used vehicle Feb 14, 2019. I was guaranteed that Patterson Nissan had just put new brakes on the vehicle. Last week on Nov. 14, 2019 I brought my car in for an oil change. I was notified that I needed new front and rear brakes. I also needed 2 different flushes to my transmission. I told the VERY NICE lady who was helping me that I had just bought this car in Feb. Why should I already need brakes? She said that was really soon, and fluffed it off that the service dept. has recommended it so it must be done. Since I had only planned on staying for an oil change, they offered to shuttle me home in the van. While I thought that was nice, the young man who drove me home was texting and talking on the phone while he was driving me home! This was just one of the few terrible experiences I have had with Patterson.

Awesome place to purchase a vehicle from. Chris Sheehan our sales rep was great and very informative and up front through the whole process. Jose Rodriguez was our finance manager and was also very informative and up front. These guys don't just let you sign then are done with you no they keep working for you even after the deal is final. Great place great environment will definitely continue doing business with them. Thanks patterson.

Patterson Nissan was hands down the easiest and most relaxing car buying experience I've ever had. And the services I've had since then on the vehicle are phenomenal. Can't say enough good about this dealer

Great experience! Very efficient service department!

Outstanding service from salesman Jon Joncock and sales manager Justin Pannnell. Treated us like family and got us in and out quick with no hassle and got us the best deal we could ask for. We will absolutely be back again and would recommend them to anyone else in the market for a new or used vehicle.

I would highly recommend Daniel Brice for your next car purchase. It was a smooth transaction and he went above and beyond in helping me. I walked or drove out with exactly the car I wanted. Thank you Daniel! I am sure you will be seeing me again!

I have been coming for 3 years now, always prompt and pay attention to detail. Friendly service

Great place! My salesman Matt was very friendly and helpful. Highly recommend them for a new car or truck purchase?

Had perfect customer service experience from, and our sales persons Nelson worked hard to make sure our sales experience was paefect

Didn't talk to any of the sales staff, just window shopping.

From test driving multiple cars, to financing it was a great experience. Travis is awesome!

Matt Campbell was our sales rep. Very professional, friendly and courteous. He was so helpful and responsive to our questions. We never felt rushed. His approach was more like a friend than someone trying to make a sale. We will certainly recommend Patterson Nissan to our friends and will refer them to Matt Campbell for sales assistance.

Went in to get a new battery. After getting it installed I was hit with over $20 of misc charges and a $35 labor fee. I felt these fees were unnecessary for the service being provided and after asking the service representative about them he just kept repeating what was on the paper and wouldn t say anything more.

Awesome customer service!! Daniel Brice worked hard to get us everything that we wanted, including a price that worked for us. He even came in on his day off to get things situated and to make sure that we were happy. We will for sure come back to purchase another vehicle.

Poor customer service and made costly changes without informing the customer or getting approval.

This review is only regarding the Finance guy that handles the paperwork at the end of the sale. His name is Joe Rodriguez. He talked us into getting the warranty (which I never get and shouldn't have). I didn't know that the warranty was through some company called Line 5. We had to set up automatic payments through our checking account. Joe said that was the only method of payment. When we received paperwork from Line 5 in the mail, I Googled them. They did not have good reviews and I was no longer comfortable using them. When I called to cancel the warranty, Line 5 said that I had to contact Patterson to cancel it. Even though the warranty was through Line 5! My husband called Patterson and they said that we had to come in personally to cancel. We live 45 minutes away and my husband is a truck driver so his schedule is crazy (the vehicle purchased is in his name, not mine) When I asked if we could cancel it anytime he said yes. He NEVER said that we would have to come to the office in person to cancel. My husband never had free time to drive 45 minutes to cancel until today. We bought the truck month's ago. He said when he arrived Joe asked him why he wanted to cancel and he told him about the bad reviews that the company received. Joe's response to my husband was "Well, that's you!" I guess implying that if something happens to the truck, it'll be my husband's fault for not having the warranty. Joe has a bit of an attitude and try's to scare you into getting the warranty. But that's his job right? My husband said Joe printed out the cancellation papers and NEVER HAD HIM SIGN ANYTHING! They had my husband take time off and drive 45 minutes for absolutely nothing! This experience left a bad taste in my mouth and we will probably never do business with them again.

As of today, our family has bought 4 vehicles from Patterson! MATT JACKSON is the absolute best to work with and truly, going forward, we will never buy from anywhere else!

Visit Patterson nissan for your car buying needs! They are top notch and you will leave in a vehicle today!!! They are the best car dealership in Longview!

They are amazing!! Go check them out!! I cant say enough wonderful stuff. We are happy campers!!

Love their customer service. Jeramy Hefner is the BEST service writer. !

My sales lady was the best that I ve ever experience buying a new car from she not only cared about the sale she cared about her customer and you don t get that anymore she needs a big raise she is definitely a keeper Patterson or to be thankful that you have her

I went to Nissan to purchase a vehicle that I had seen on line. When I got there I did not like the car and my salesperson travis found me a beautiful rogue with gorgeous interior . He worked with me for 3 days and never once seemed put out or too busy to answer my thousands of questions. Then he introduced me to mr. Friend in finance where he managed to do the supposedly impossible and got my payments and an extended warranty that I could afford. Thanks Nissan for having such great helpful employees.

we have been buying cars from this dealership for 10 years. They have the best customer service any dealership can have. Steve Prior was honest and of great help to us in buying our new Rogue. Joe Harper was so kind and always has made us feel like we are great customers. We have never had a bad experience with this group. Thank you for your honesty and ability to always help you. Joe and Steve are the best.

We always feel very welcome here at Patterson Nissan in Longview Tx. We never went thirsty and never got hot. Everyone here is very polite and kind. The main reason we want to buy from Nissan is because the salespeople know there stuff. Our salesman Dakota is new but tries his hardest to make everything great for us and his company. We recent just bought a 2019 pathfinder and our family absolutely loved it. All thanks to Nissan!!

Great people great service would recommend Matt Jackson for anything you need!

My Fiance and I were traveling back from Galveston when my A/C went out in my car unexpectedly. We looked up the closest dealership and found Patterson! Once we arrived Chantelle, one of their service advisors greeted us to discuss our concerns. She was friendly and very informative of the process and how to proceed, if we need to move forward. When all was inspected, sadly we ended up needing a new condenser. Under the circumstances of having a newborn and just getting off a cruise we were in no way ready for that news. After, much thought we agreed to the repairs. Chantelle and the Technician were honest, dependable and went above and beyond to make sure we were taken care of. Thank you, Thank you and Thank you for getting us back on the road safely with A/C again!!!!

My service guy, Jeremy was very helpful with anything I needed.

Love it! Customer service is great. Very welcoming.

Matt Jackson did an amazing job finding my husband and I the perfect car!

Carlos Ramirez was awesome and made my decision much easier.

Shopping for used vehicle, found prices compatible with NADA comparison. I spoke with 2 different salespeople as one was off and found both knowlageable and not pushing to make sale. They understood I was just shopping and comparison prising at this time. Nice clean dealership.

I was very very pleased, Chuck met me at the bay door immediately as soon as I pulled up and asked me what I needed. The service was excellent the place is very neat and tidy I would recommend it to anybody

Matt Jackson is great. Friendly, knowledgeable, and very informative. Jose Rodriguez will do all he can to earn your business. It's not just about selling vehicles with these two.
I initially gave this a 5-star review but this vehicle has been in and out of the service department ever since the purchase. I have driven this car twice since the purchase. Worst experience ever.
All good when selling but if there are issues you see the other side. I went from being blamed for the issue to now you can pay for the repairs to no we will cover the repairs to we thought everything was repaired then we will make it right if you can pay more money for your monthly note and we put you in a newer vehicle (different color or downgraded vehicle to keep same payment) to leave with us again and we will make sure it is repaired correctly. All within 3wks and I still don't have the car I purchased and everyone blaming the other person for this complete failure.

Jeremy Hefner was my customer service.rep. He was courteous and kind to answer all of my questions. He explained the service that was performed that day and other services that will need to be taken care of in the near future. This was my first time using Patterson, but I will definitely be back.

I just bought a Nissan Rogue from Nissan Patterson. I m so excited and very thankful for all that had a hand in this process of my new purchase. I would like to especially thank Chris Shelton, Clayton Friend, and Jose the manger for making it happen. Thanks Patterson Nissan.

Justin and Jonathan are the best. They worked hard getting exactly what we wanted and made the whole process so easy. If you're look for a vehicle I highly recommend stopping by and seeing them. We will never go anywhere else!

Even with out my husband present I'm driving off in a new car today. Thanks Madon and Jose

Sam Manning is the best ever, bought two vehicles from here and he always delivers.

Nelson was totally awesome and the Customer service was the best. I totally recommend anyone buying a vehicle come to here .I am totally in love with my Kicks!!!

Troy and Mat where awesome and helped getting everything done quickly . I am glad we choose Patterson

Very friendly and welcoming, serves was fast and I really wish I would of giving this dealership a try last year I been taken my car to the Nissan dealership in Tyler and every time there was issues and they did not care to solve them but only want to change me more when they didn t Resolve the problem the first trip and because my car is my livelihood I just kept on giving them my hard earned money but never got satisfactory results so I m very pleased with your Nissan and will be returning and will recommend everyone I know to this Nissan over the one here in Tyler so thank you

Everyone is always very helpful and friendly and willing to go the extra mile to help.

Greeted quickly by Jeremy and he was very polite. Great customer service by him. I will be back.

I could not have asked for a better experience at Patterson Nissan! Everyone was very courteous and willing to help me in any way possible. The best car buying experience I have ever had.

Great service and response. Huge thank you to Chris Sheehan! They helped us and worked with us as much as possible to get us into a new 2020 Nissan Pathfinder with everything we wanted and more.

Coming to Patterson dealership to co-sign for my sister and when we got into the financial office and sign the papers hey switch-a-roo was done and I was the buyer not the cosigner I think this was unprofessional the way he did it I think this is a disgrace on how you pray on your customer knowledge. To gain a dollar

Unfortunately, the worst sales and service I have experienced at any Nissan dealership.

Went to get an oil change and the staff was very friendly and helpful. Noticed that they didn't check my tire pressure but rotated my tires

Brought my 2nd car here , always friendly and very helpful people here. Service dept awesome.

Great customer service. I was sad that I didn't get approved again

The financing department pushed hard to for me to buy an extended warranty. I said no 3 times, and the response was to crunch numbers with financing and change interest rate to be able to buy it. I even asked why it was so important to buy the warranty.The answer is the same as why I buy health insurance. I felt so much pressure at this point that I just said yes, and now that I am home,I dont seem to have any paper work showing how much was paid for vehicle, ttl and warranty. Be forewarned. I feel taken advantage of.

Great sales persons and good selection. They have a no pressure sales approach.

Great experience with Matt Jackson, our salesperson! He went above and beyond. I would definitely recommend this salesperson and this dealership.