M Sanders

Review of Patterson Nissan

This review is only regarding the Finance guy that...

This review is only regarding the Finance guy that handles the paperwork at the end of the sale. His name is Joe Rodriguez. He talked us into getting the warranty (which I never get and shouldn't have). I didn't know that the warranty was through some company called Line 5. We had to set up automatic payments through our checking account. Joe said that was the only method of payment. When we received paperwork from Line 5 in the mail, I Googled them. They did not have good reviews and I was no longer comfortable using them. When I called to cancel the warranty, Line 5 said that I had to contact Patterson to cancel it. Even though the warranty was through Line 5! My husband called Patterson and they said that we had to come in personally to cancel. We live 45 minutes away and my husband is a truck driver so his schedule is crazy (the vehicle purchased is in his name, not mine) When I asked if we could cancel it anytime he said yes. He NEVER said that we would have to come to the office in person to cancel. My husband never had free time to drive 45 minutes to cancel until today. We bought the truck month's ago. He said when he arrived Joe asked him why he wanted to cancel and he told him about the bad reviews that the company received. Joe's response to my husband was "Well, that's you!" I guess implying that if something happens to the truck, it'll be my husband's fault for not having the warranty. Joe has a bit of an attitude and try's to scare you into getting the warranty. But that's his job right? My husband said Joe printed out the cancellation papers and NEVER HAD HIM SIGN ANYTHING! They had my husband take time off and drive 45 minutes for absolutely nothing! This experience left a bad taste in my mouth and we will probably never do business with them again.