THE FIRST AND LAST TIME!
Hello,
I was offered a month ago, the parrot mambo fly (109 ) and impossible to get the camera (I asked for this drone for my birthday to make videos!) And they do not count to reproduce
MY FIRST AND LAST DRONE PARROT
Ps: If anyone knows how to get the camera I would like to know.
thanks in advance
cordially
Decent and affordable drone for occasional vacation use
Hello,
Nickel after a misunderstanding of the SAV perfect management of parrot France thank you for the responsiveness
Impudence 18 shipping costs for express, which can not be deselected and then takes 3-4 days.
French site and telephone platform abroad ... Big problem of communication. I ordered a drone bebop2 black friday offer that was not interesting in the end and so I canceled immediately. But the sending of the parcel still took place despite my many requests by mail and phone ... I had to bother to return the package and it's been 1 month that I expect the refund (359 euros). I received an email as what I was going to be refunded in 14 days but it is exceeded by 14 additional days ... In short it is shameful it is not my policy to put negative appreciations but here it is never seen. I do not recommend the site at all! bad because the products are good
Very poor management of abusive products in price and quality. Very poor support and after-sales service. They sell broken products and then they don't want to replace. Don't buy their products
Very bad management of abusive products in price and quality. Very bad support and after sales service. They sell broken products and then do not want to replace them. Do not buy your products
Pretty cool industrial building. Unlimited sparkling water and coffee.
Cars and drones
I do not understand this company supposedly a French company and but it replies to your emails that in English the phone number is not even worth it their battery does not work it starts to swell but they believe that it is a problem not guaranteed it's a pitiful box I invite you to take a drone rather at Mavic at least they have a reputation and they know how to take care of their customers
Parrot you are a null box
Parrot .... quite an adventure! the products and the customer experience is n is EVERYTHING up to the advertised prices .... what a shame for a company that allowed itself to highlight its French touch ...
a special mention is made to customer service of poor quality and again I am indulgent ... your product breaks down it does not matter do not count on them to repair it it will be a ping pong exercise with emails or we will require manipulations to sleep upright and other joyfulness.
Mastering English I was frankly disappointed that at no time there is no support or sav in French for those who do not master the language of Shakespeare we really feel the urge can be unavowed but surely voluntary to disappoint the customer and make him drool ...
result a lot of disappointment being a loyal brand who followed them since their beginning in audio (car radio, bluetooth kit ect) then having followed them as part of their turn towards drone solutions
Brief summary:
PRODUCTS TO LEAK FROM ANY EMERGENCY!
I bought a French drone by ideology but also because I thought I had less concern with the sav. Big mistakes !!! Even with a number in 01, we are headed god knows where and we must speak in English !! Are you serious leaders of this company ??? The answers are automatic and completely off the plate. And the company has so much contempt for its customers that it never responds to reviews here or on the face book or elsewhere. The proof: all reviews on Google remain unanswered even when it is shabby.
What push you to buy Chinese ... big big disappointment ... and anger !!!
Parrot, the only French box to produce a quality drone. The times are tough in 2019, I hope that Parrot will continue to innovate, the only way today to live in the world of consumer electronics is innovation at a reasonable price. We love your disco wing at 250 !
Be aware that when you buy a Parrot drone you get zero customer service help if anything happens!! They will blame you for any technical issues and dismiss any issues as your fault. Bought a drone, asked for help, was assured on the phone that they would be behind me, but ended up blaming me, then disregarding any further emails and questions I asked. Very sad that a company like this will have no problem taking your money but when you need them they throw you to the curb. Do NOT buy their products!!
Hello,
I have a big problem with your after-sales service.
In December 2019, I send my drone to your after-sales service and I pay 249 to have it repaired.
I am told it cannot be repaired and therefore a new one is being sent to me. Good news isn't it?
Except that I am told that there are no drones available and that I will send a new one in the coming days.
So I send an email every 2 weeks to find out what it is. In February 2020, people simply stop responding to me.
So here I am, 3 months later, without a drone and with 250 less.
Can you help me ?
Parrot remotely destroys its products. (Only if the product is annoying) (Despite legal guarantee and invoice)
I have about 8. Devices that no longer work overnight because Parrot wants to save the money for servers and switches them off. I now have 600 + electronic waste.
3x of them within the legal guarantee! Despite the existing invoice!
Furthermore, it was not reported what happened to the data records. Sold? Deleted? Data protection is not 100% guaranteed!
The decision of the management is impossible.
A local solution without cloud is not implemented ...
.. pathetic!
A company without a future!
Good customer Parrot for years, I'm sad to see a design flaw not be supported by the brand (well, even if the forums have been cleaned by the brand, Parrot sent free replacement pads)! No procedure defined, the exchange of defective bearings is done at the head of the customer, really ashamed. Parrot Zik 1 -> problem of false contact (no repair possible), Parrot Zik 2.0 -> pads that take off alone .. Dear Parrot, I think our story is well and truly over;
I received your link from the SAV to buy pads (sewn them!) At 29, but out of the question of being your pigeon, I will not cancel my drone order and ban your final Mark. Respectfully, a former customer.
I had a crash with my anafi because the live image was frozen. There are a lot of problems with Huawei Smartphones.If you dont have Frontsensor and yout Liveimage was frozen 100% guarantee for crash.
Poor quality (Anafi), if you own one, be prepared, it may fall off without any warning one day.
Big successive problems with 3 Bebop 2 drones ....
Fly Away, crash, no start ...
I do not recommend especially that the after-sales service does not accept the refund after so many difficulties
Good to hear, hi !!
Hello I received the drone jumping race jett of my son, he is great ...
Lost parcel, deplorable and unlovable customer service, and bad faith since they indicated to me that my article, which had been lost and meanwhile returned to Parrot, was no longer available (while my article exists since it was returned to them) ... well, a good scam to avoid
PRO customer support very bad, no reply mail or phone (under treated).
Non-existent service when my product is under warranty. Several mails and one month without answer. A pot that leaks and empties completely. It is unacceptable. And I do not even talk about a Parrot application that for 6 months did not work on iPhone X. Absolutely unacceptable in every way.
Customer service below all, I ordered an ANAFI drone in June for a scheduled delivery on July 2nd. It is July 5, my order does not move and when we call it comes to a call center abroad who is unable to tell me where my order is for 3 days ... I can not cancel either the command because "it is not possible"
So I have 700 who walks without being told where and I can not even cancel. Here's how to make the best ad possible for their direct competitor.
Problem with a bluetooth kit Mki + Unika, the 2 were faulty they were replaced always same problem.
Parcels returned to headquarters with request for reimbursement, no response to registered letters, or to UFC QUE CHOISIR.
I lost 350 from a package they have without refund.
Very bad experience with Parrot
4th drone sent by the after-sales service since July 2017, technical problems and impossibility of using Bebop 2 drones.
Nervousness
Missed professional event
Spoiled vacation
Inappropriate customer service response
I no longer want to use this product.
I am requesting a refund because my patience has limits.
Purchase: July 2017
February 2018: 4th drone and use not yet realized ...
After studying all the drones, the BEBOP2 is really top. While it does not film in 4K (the next ??) but the price / quality / design / pleasure is for me by far the best.
We try to initiate a return for weeks - no success! No contact or refund possible. The goods are still unpacked and should only be returned because Parrot has not managed the delivery within a month. Wait for 3 months now on my money. Lawyer is now turned on. If there were 0 stars I would have given 0! Absolutely loving customer support
Poor after-sales service see dishonest. I have a Parrot helmet that did not work after a few months and I played the stuffed. I was asked to send them the helmet and surprised they lost the product. I have been in conflict with them for 12 months while waiting for a refund.
Awesome drones! Awesome company!
Also, Serg Pilipchuck, you should not have bought an expensive drone for a kid who dosent know how to fly one. The drone should not fly away unless you make it do so. She probably set it on a flight plan and forgot about it or she might have been flying it far away when it crashed into a tree.
I put a star because I can't put zero !!!!!
Flee, the products look good but are not reliable and the customer service is ashamed. For a French company with a head office in Paris no communications possible in French. Even no communication possible at all.
It's been 3 months since I waited for a refund and the product arrived at their place. Nobody responds to emails and the customer service number is open to me.
An After Sales Service of a rare incapacity! It is inadmissible !!
I would never recommend this product parrot bebop to any human being . My 11 year old daughter got her drone as Christmas present she was really enjoying the bebop 2. 2 months ago the drone flew away and the company simply ignores the child not meeting its warranty . Shame on you Parrot. You destroy children's dreams
After sales service almost non-existent. We fall systematically on an operator who speaks only English and we answer by mail also in English. To say that Parrot is a French company. We are told the first time to our question. But after there is no news. I have a broken drone that I had on their site and it is still under warranty but I can not get it fixed or exchange because I have no response from them for the follow-up.
Can not reach tel.
Responses by email very slow and not respecting the announcement of a response within 48 hours. In addition it requires many reminders, and ultimately unsuccessful ...
Poor service, inappropriate answers despite a file sent back to their request with 28 questions to complete ...
The products may be fine but the customer service is shabby when you have a problem, a breakdown.
A brand new 400 drone that works 15 minutes then falls because the app has bugged and for which the warranty does not even work, it is a deplorable SAV! Result: 250 repair quote on a new device,
It was the first Parrot device, it's definitely the last!
parrot.com