While they act nice on the phone, they have this h...

While they act nice on the phone, they have this habit of not cancelling things even after confirmation emails are received from both Paramount Acceptance and Vasa. Both times that I have had a gym membership with Vasa, they have haven't canceled my personal training sessions after I was told it was and continued to charge me for 4 months after. They did not cancel it until I called three times within a week period, each time becoming more and more upset. Why do they have to wait until members become upset and cancel their membership completely before they do what is asked of them. Either Vasa needs to communicate better with Paramount Acceptance, or they need to do a better job at listening to Vasa. Either way, there is a serious lack of communication somewhere.