I called to discuss a billing issue involving my l...

I called to discuss a billing issue involving my local fitness center account. I spoke to Bonnie and explained my billing question. It soon became apparent that it was a very unique situation and there were no quick answers. Instead of apologizing and telling me that nothing could be done, this agent promptly forwarded me to a supervisor.

Within an hour, I received a call from Ivy to discuss my concerns. Ivy listened to me and seemed very concerned. She quickly agreed to an adjustment without any hesitation. Not only was she prompt in issuing my credit, she was extremely kind and empathetic during our discussion. These two are professional by any definition and both are clearly assets to your firm.

As a small business owner, I know how important customer relations are to any company. Bonnie and Ivy represented your business with care, courtesy and the utmost professionalism. Job well done!