OVH

Glad to see that I am not the only victim of their commercial policy, certainly in accordance with GCU / CGV, but a dubious etiquette not to say dishonest .. but sad to note that these practices seems recurrent in OVH. Offer Mutualized pro 2014 subscribed in July 2017, I failed to define a means of payment for automatic renewal. So I am relaunched (summer 2018) to do it or at least to pay me a bill of 93.68 for a renewal of service (hosting + domain name) for the period 2018 / 2019. What I do when returning from vacation :)) Everything seems to be in order (confirmation email that everything is fine etc ..) and there oh surprise, I have no access to my accommodation ?? (the domain name yes). I try to call them (and I say try because it took me two days and a little more than three hours of waiting to talk to a human). And there the brilliant explanation of OVH: "We have received your payment for your services in the year 2018/2019, but consecutively to your late payment, we have deleted" ... OK, as much for me j I lost two sites I worked on ... mea culpa, I would have to renew all this in time. BUT, now that I have paid this offer for the period from July 29, 2018 to June 26, 2019, could you reactivate these services ... please? ... NO I think I did not understand and reformulate all that, but NO .. "we can not provide you the services you just paid". And what can I do to solve this ubiquitous situation? "You can take a new Mutualized offer for the same period ... by repaid well on the whole amount" !!!!!!! I: You are well aware, by putting yourself at MY PLACE that this practice is perfectly dishonest from the point of view of the consumer ... you send me an order to pay (under pain of litigation), I pay and behind you CAN NOT not provide me the services delivered? Here I am, I am disgusted (still the politics of the earthen pot against the pot of iron). It's not even for the 100 balls I just lost, but for the principle. It's dishonest and shabby to behave like that. So I look for all the forums and consumer sites to relay this story.

"You do not have the right to the withdrawal service because you have subscribed to a personalized offer" ... You are pitiful.

The worst service ever, not happy to be one of your clients at all! bad terms and conditions and policies.

What a shame such a company, endless expectations on the phone, emails that remain unanswered, no possibillity to cancel an order error but how can we still have in our time practices and rogue methods? What does the suppression of fraud do? What to choose, consumer associations? These are the big boxes that make the law, then? Look at their Google rating, it's very speaking, the reflection of total disregard for the little con-sommer that I am, that we are, do not be fooled! Bend over to LWS and opt for their service with attentive staff!

Customer service dismal. After 4 hours, I still do not have the answer to MY question ... they have automated everything and the system offers me solutions that do not answer my one and only question (yet simple)! I send an email to the customer service: no return! Given the comments, it does not surprise me finally ... To avoid

This is unacceptable, I do not know what happened in the last two years, I appreciated OVH and I used many services! But there is NO POSSIBILITY TO CONTACT A TELEPHONE ADVISOR! Extremely disappointed with the deterioration of customer service.

Success -sn.com It's been 5 months that our structure runs behind an SSL certificate that we paid for more than 80,000 f cfa. To date nothing at all until we were attacked by a virus. The only thing we have been asking you for the last 4 days is the transfer code so that we can say goodbye.

he simply debited 89 euros without giving me access to my services. he founded the deaf ear for 2 years thank you ovh

I think that given the number of negative opinions and my own experience at OVH, the verdict is final! I have been a customer with them for 10 years, but there ... I'm going to go ....!

If you want to set anything up and don't speak French, prepare for a few dozen support tickets. Things don't work out of the box. Many things just fail without a clear error message. Just trial and error. Advertises compliant services, which are not.

OVH: automatic renewal of services without your consent, PRO non-stable hosting services, a service that responds between 4 days and 15 days later

We wanted to take additional phone lines for our IP standard, but had to first get information on call filtering and miscellaneous, 1007 unreachable, more than 30 minutes waiting unanswered. Why make customers believe that there is a phone service? We stay at Bouygues.

Still no response from customer service! The question is simple. What is the amount of a 1 year renewal for a domain name + website hosting? Apparently, it's too complicated for them!

Waiting for over 24 minutes on hold to get in touch with a person. My company has 6 professional email accounts with OVH (along with many other products and services such as hosting and domain names). Always trusted OVH, but now I am greatly disappointed. The service that we are paying for, the professional email accounts are simply not working, because OVH ips are blacklisted. This means our emails are not sent and our clients do not receive our messages. We are losing serious money and OVH doesn't care about it. 26 minutes now, still waiting for somebody to pick up the phone ... 34 minutes, still on hold. Still nobody cares.

If there is a payment problem, they delete all your code/server within 5 days after sending you just an email... Without any possibility of retrieving things after. They are a joke !

Crashes due to migrations without keeping users informed, slowness of hosting, slowness of the service (up to 40 minutes of waiting!), No excuse after the breakdown, no commercial effort ... By dint of wanting too much to grow and diversify one forgets one's core business. I will not take any more site at your place.

A disaster. I never managed to get an email I paid my first year I terminated with registered letter. However, their renewal is automatic and I still cannot cancel. I still have to pay and wait another year. They are also unreachable by phone (which is also surcharged). Do not go home especially. I just hope I can get rid of them and never hear about them again.

TO FLEE ! impossible to reach a human being (forget the phone, I left up to 2 hours of waiting without ever once being able to reach someone) and answers (after harassment on ALL social networks) totally off the mark. Incomprehensible and redundant procedures. No need to worry about urgency, leave threads without pb and leave the simplest questions unanswered. A society like that would collapse under lawsuits in other countries ... and would have long since disappeared, for the greater good of everyone.

OVH services have deteriorated over the years: - answers from the technical service more and more long to come, - the system forces you to register your bank details, - everything is done to pass your services in automatic renewal, and if one takes it too late to cancel one is obliged to pay one more year (knowing that the cancellation is not the simplest operation) .. . In short, it was better before ...

To flee at all costs !!! Between daily service cuts, customer service next to the plate 9 times out of 10, and disguised direct debits: absolutely nothing works at OVH.

Pretty local, but difficult to talk to the person "who knows".

Unable to contact customer service and many other inconveniences with this company, which I absolutely do not recommend: "courage flee".

We all know it: the classic customer agreement renewal scam.

This is what appears at the bottom of the bills. Why ? No idea. No discount. Any payment incident is liable to late penalties calculated on the basis of three times the legal interest rate in force in France, with a lump sum indemnity of at least 40 euros.

Customer service difficult to reach. If you have a problem, you can forget about the phone ...

Never had a problem! Answer to all my questions and competent teams

No answer to questions asked, even 3 days later. I do not care about it. I have been a customer for almost 10 years (OK, I must love to hurt myself). Yet, for billing, OVH is in focus. Consolation: with One to One it was worse. With Strato it's EVEN worse. A QoS manager in the corner?

It's a scam. I ordered a domain name and sold it behind my back. It's not even worth calling them these ...

No more support from OVH. What was their strength became their main flaw.

Too bad leaving less than one star is not possible Deplorable customer service, response by email that takes days, impossible to reach someone on the phone (endless wait that gives nothing, never had anyone !!), service cut, unclear and tacitly renewed offers, not to mention a number incalculable fraudulent emails circulating but "are not their responsibility". TO FLEE TO FLEE TO FLEE

Worst hosting company ever. If you have a technical problem, waiting time to support can be 45mn +. Company uses dirty tricks to automatically renew unwanted services. Clueless customer service. AVOID at all costs / Worst hosting company possible. In the event of a technical problem (frequent), the telephone wait to speak to someone can be more than 45 minutes. The company uses tricks to automatically renew its services. Totally incompetent customer service. TO AVOID ABSOLUTELY.

Complicated customer console, Telephone assistance 0.80 / minute, so when all is well the service is efficient

crooks !!! run away from this business. Fraud on forced sale with their automatic renewal system by default even without a registered credit card. Then they send you the usher! Run away

10.3 Financial conditions Any transfer, transfer request or cancellation of a domain name, whatever the cause, will not result in no refund of amounts collected by OVH, except to demonstrate its actual liability.

The worst company in the market by far. If you are hesitating, don't, this is not the company where a serious customer would hire a service. Stay away if you want to success with your project, whatever it is: domain mangement, dedicated server, virtual servers, cloud servers, email managing. Whatever! STAY AWAY!