Omni Hotel at CNN Center Reviews

We just stayed at this hotel this past weekend. It was a perfect location for our visit, the room was very nice, price for the room was fine. The parking fee of $38 was outrageous and smacks of price gouging. We expected to pay for parking and admittedly did not check the website to see the rate but there was no self park: all valet, so a tip for the valet on top of the $38 made the parking in the neighborhood of 15% of the price of the room. Again...price gouging. The 4 star rating was for the room and the location. If possible I would have given a 1 star rating for the parking fee but that would not represent the full value of the room. Just very unhappy with this hotel for this kind of parking fee.

Hotel was gorgeous! The staff were amazing, the rooms were large, great amenities, and perfect location. While it's a little pricey you definitely get your money's worth. Only downside was the tight parking. If I find myself in Atlanta, I'll be staying here

Nice hotel, no problems. North tower was recently renovated compared to South tower but still feels a bit old.

The Omni downtown is a great hotel that is located in the heart of downtown. The property is also very nice and the staff is extremely accommodating.

Greatest service and best place to stay in Atlanta.. Food was great.. The price was even reasonable

I stay here when I come for momo con and I always have a good time. The hotel staff is always so good to us they take great care of us.

Great location, nice room, but watch out for the added costs. Basic internet is not free, and is a daily fee assessed per device, which will need to be paid again if you want to connect in the business center too. Plus, you pay per page for printing. Online, it appeared we were booking a special deal that included discounted tickets to the aquarium - no such luck.

My family & I choose Omni whenever we travel to Atlanta.

Tables were dirty and too much CNN on the televisions.

I had attended a dinner date at the Meridian restaurant within the hotel. The staff was awesome. Food was what I was hoping for from an establishment of this caliber. I would definitely go there again.

I visited the Omni for my birthday weekend and the experience was down right terrifying! Besides the fact that I asked for a view of the Ferris Wheel and was given the view of a brick wall, the hotel was flooded with teenagers running wild, the wait for the north tower elevators were over 20 minutes, and A MAN ENTERED MY ROOM AFTER I CAME IN FROM A NIGHT OF DRINKING. If it weren t for my friend waking up and scaring him away who knows what could have happened. He came halfway in the room when she woke up and ran out once he seen her awake. Not only am I disgusted, I am appalled and disgusted. What would have happened if she didn t wake up? The what if, is what bothers me the most. I made a complaint with the manager on duty at checkout and I was assured that I would be called the same day and would be updated about the situation as soon as they investigated the lock. Well, I never received that call after 2 business days passed by and I had to call the hotel back myself to follow up smh. I then learned this was actually a staff member who entered my room without permission due to lack of communication within the hotel at 5:00 In the morning which is completely unacceptable . This is supposed to be a 4 star hotel, I just don t understand why this happened to me!

Service was great but my room was way too cold, even after adjusting the thermostat. Also the WiFi access was very poor.

Go to CNN tour. Watch the production process of news

Visited the restaurant. Did not stay at the hotel.

Nice but we were told great view of the city. But they put us in the south tower no view of the city at all.

Awesome view in the north tower. Friendly staff. Valet had a long line during checkout but the guys acted like our time was valuable and didnt stand around wasting time to get the vehicles.

Very upscale and in the center of everything. If you're going to the football stadium it's an ideal location.

This is an amazing hotel with great service and located downtown Atlanta where you can get to everything

No free WiFi unlike most hotels, food is expensive, no complimentary breakfast

Amazing rooms with incredible views. Beds a little firm. Staff was impeccable.

It was amazing!! A little tight when people are moving around and you have to keep getting up, but the event was great!! Date night was successful!!

Nice hotel staff was really friendly and attentive. The bar in the lobby was pretty cool. Lots of people in the evenings. Rooms were really clean and some have nice views. CNN center is attached.

The food court is great for whatever you are looking for to eat before a sporting event or show/concert nearby. My go to place before Falcons/Atlanta United games.

The Omni was very nice and super interesting that it's apart of the cnn headquarters

When Sister and I go on a roadtrip to Atlanta we Always stay here. The staff is friendly and helpful. On our last trip to Atlanta we went on a tour of the city with a company that does private tours, which translates to you get into a car with a stranger and zipping around the city. Sister was a little nervous and mentioned it to bell services. When we returned from our tour, which was amazing, by the way, the bell man was keeping an eye out for us. He even said something about being glad we got back safely. This was such a comfort, to know that the hotel staff was keeping an eye out.
This hotel is also right in the middle of the action in downtown Atlanta. When you stay here, do yourself a favor and go to the bridge that connects the two wings of the hotel. After dark all the city lights are on and this walkway gives you a perfect view. It is beautiful!

Old. Dirty. Sink was backed up. Lighting is poor. It's a two star hotel. And I've been to better two star hotels.

Hotel is clean, service and the rooms are good. Only downside is when you leave the hotel. Not the best area to be walking around, especially after dark.

Nicely remodeled. Gift shop is in an inconvenient location. Nice rooms.

Super Clean, Super Friendly Helpful Staff, Great location close to EVERYTHING!

Parking was horrible. The hotel amenities are severely lacking. It was my first time and I am extremely disappointed. I will never patronize this establishment again and will discourage anyone who attempts to stay at this hotel

The flow of entering and exiting was difficult. There needs to be a better way to direct traffic especially when more than 1 event is happening at the same time.

Not a bad hotel, and sadly it is the only convenient hotel to most of the Atlanta venues. But for the price and headache of getting in and out is not worth it. Sat for 40 minutes waiting for valet because that is the only option. So while the location is nice, it is still not that convenient.

Its the omni in atlanta. I always stay on the very top floor cuz i like it like that. Only thing missing was a blimp tbat said its your world . had that flown by i woulda felt like al pacino in this guy

The hotel is pretty nice. Parking really sucks. Valet is mandatory and you need to plan at least an hour for you car if you need it. You will be charged $35/day for this "convenience".

Great venue if attending a conference at the Georgia World Congress Center

Great space for conventions, staff is kind and helpful!

Had. a great experience. loved the way I was treated.

HORRIBLE. Always have an excuse for why they don t have something. Ice on two floors of the hotel. Can t get ahold of an employee on the phone for your life. For as much as you pay to stay, the customer service is awful. Will not be back.

The elevator people in the back are really nice, and their workers are always able to lend a helping hand.

Front desk isn't that friendly. Confusing to get around

Attended recent Momocon Event, 2nd Year Going

The hotel wasn't my main stay but experienced the events held there on M4, and the rooms were giant and fresh, very clean with so many people coming and going for such a large venue, i hope the Larps they hold continue.

Absolutely loved my stay here. Had an excellent view, really great meal and there's also a lot to do around the area including the aquarium and the CNN center. Would definitely stay here again.

staff was great. gym was nice. view was great.
room smelled musty and AC kept shutting off.

It is a very nice, tourist and pleasant place with many attractions to bring memories

Ok awesome room but I'm a smoker. AMD for 2 days straight in different areas, athe handi-bars were loose. I admit I lean into the to CV reduce smoke to others, but be cognizant of the handi different

Was provided with champagne,strawberries and hallmark card for our stay which was also our anniversary. Thankyou Omni nice rooms great customer service and so thoughtful we will be back for sure!!

Lots of money for a poor hotel. Convenience is the only benefit. Forced valet, broken elevators, shower varies from hot to cold. Go to the Hilton next door.

Unfortunately I did not get to enjoy as much of the hotel as I would have liked but the service was friendly, the room was nice, and the location was great. I'll definitely consider it for future visits to Atlanta.

You have to pay for everything LITERALLY and also the rooms are not what they look like online

I don't feel like this hotel should be called an Omni. The rooms are outdated and the service is subpar at best. I got into my room for the evening and turned on the bathroom light only to have one of the lightbulbs explode and trip the breaker. I had to switch rooms and I hadn't even been there for 5 minutes. I will say the desk staff is nice, but you'll get a lot more for your money is you pay a little extra and stay at the Ritz-Carlton down the road. This place is an Omni price tag dressed like a Holiday Inn Express..