I visited the Omni for my birthday weekend and the...

I visited the Omni for my birthday weekend and the experience was down right terrifying! Besides the fact that I asked for a view of the Ferris Wheel and was given the view of a brick wall, the hotel was flooded with teenagers running wild, the wait for the north tower elevators were over 20 minutes, and A MAN ENTERED MY ROOM AFTER I CAME IN FROM A NIGHT OF DRINKING. If it weren t for my friend waking up and scaring him away who knows what could have happened. He came halfway in the room when she woke up and ran out once he seen her awake. Not only am I disgusted, I am appalled and disgusted. What would have happened if she didn t wake up? The what if, is what bothers me the most. I made a complaint with the manager on duty at checkout and I was assured that I would be called the same day and would be updated about the situation as soon as they investigated the lock. Well, I never received that call after 2 business days passed by and I had to call the hotel back myself to follow up smh. I then learned this was actually a staff member who entered my room without permission due to lack of communication within the hotel at 5:00 In the morning which is completely unacceptable . This is supposed to be a 4 star hotel, I just don t understand why this happened to me!