Omni Hotel at CNN Center Reviews

Clean. Friendly staff. Great location with the ability to walk to Aquarium, Coca Cola center, the park and College Football Hall of Fame is right next door. Conveniently located to the airport.

Kind of old, not great technology, but cool that it is in CNN

Omni hotel is located in a good part of town if you just have a few days or hours in Atlanta. The room rates are good, however parking is expensive and they do not give discounts to guests. However there are many attractions nearby such as Georgia Aquarium CNN center and connection to the Marta. Traffic around the area is surprisingly light . Many places to eat within walking distance to hotel including CNN center and Georgia Tech.

Generally a nice hotel. Corner room with balcony and city view was nice. The room was a bit small. No free breakfast, but the room service food was very good. Connection to the CNN center and Georgia World Congress Center is very useful as well. Loyalty program is a bit limited as the chain is not very huge, but free to sign up for. Would recommend on a discount or if extravegence is worth paying more to you. Glass elevators were cool too if you like that sorta thing.

My stay at the Omni CNN was very nice. All of the staff were very helpful and friendly. Some went above and beyond what they had to do. I would definitely stay there again. They made our experience in Atlanta a trip to remember.

Valet lines was hours long, particularly because they kept losing people's keys and people had to go back & locate their own keys. What a joke!

Rooms need updating the mattress very soft probably too old not a good night sleep after working trade show all day
Valet parking poor

Came because of the hurricane with my dogs. Staff was friendly and very attentative. Room was clean.

Room was downgraded even though we had booked the room well in advance. While it was during the time of a convention and staff was very busy- I felt as though we were treated a little more rudely than necessary. The phone in our room while connected- did not work. I also do not appreciate the staff telling me that they did not have a stairwell (I knew that was a lie) and then come to find out they did in fact have a (hidden) stair case. Probably would not stay there again.

It was the worst stay we every had we was offer a room with deck and was waiting for it to be clean when we got back 30 minutes later they gave us smaller room I will inform my services about this matter I was here for business applications

Nice location, Connect right to State Farm arena and walking distance to Mercedes Benz stadium also have nice amenities to eat and to enjoy time at centennial Olympic park.

MOST 5 STAR REVIEWS ARE POSTED BY THEIR OWN STAFF. DONT GET FOOLED.

I would give negative stars if I would. No rooms service even if you call them. Parking is horrible and vallets do back deals. Only good thing is the location and I guess that's what the price is all about. And oh yes, you pay for everything including breakfast and and pets (25 per pet). To the hotel staff, it'll be nice if you include all this in the night stay rather than embarrassing the hotel staff and the guests over 10-15 dollar change.

Everything was great beside the fact that the security guards were crap.

I would do 0 Stars if it let me..... Lines for everything and poorly managed throughout. Line of over 45 minutes to check in, then straight to a 10 minute line for the elevator to finally get to our room. The next morning the elevator took so long my pregnant wife, 3 month old and I decided to walk down 8 flights of stairs down because the elevator still hadn't shown up after waiting over 15 minutes. Once downstairs there was a line to check out, and then worst of all was valet. After waiting for over an HOUR for our car, I finally spoke to the desk again and demanded my keys so I could walk to my car, that they finally brought it around. It took us over 2 hours from leaving our room, to getting off the property. Needless to say, I'll be staying at the Westin 3 blocks away next time I'm in that area. Definitely not Omni quality. Horrible hotel.

From the slow check-in to the 1990 s interior, this over-priced hotel screams you have choices in hotels...explore them!!

Staff was very nice and food quality reasonable, but for what the hotel charges it s a disappointment. I wouldn t choose to stay again, nor would I recommend. There s a myriad of other hotels with two blocks...check them out.

Stayed in room 1360 and service did not answer the phone the first time we called but it was pretty late at night but they got back to us quickly and got us what we needed.

Momo con was amazing hotel was great woth excellent view of city.

An amazing facility. Can't beat the location for events in the area

Terrible service, unclean, poor housekeeping and poor maintenance of building. Due to elevator maintenance, I had to carry my luggage up five flights of stairs just to reach my room. No one offered to help me or even apologized.

1 of 2 convenient MARTA Transit hubs for the Mercedes-Benz Dome. The other is The Vine City station.

Old and needs a refresh - under construction. Confusing layout

The room was well appointed and clean. The common areas of the hotel were clean. Every single employee that I spoke to were both polite and helpful. There are signs to help you navigate through the hotel and always someone around to answer questions.

With the exception of a rude, bald and pretentious guard... It was interesting!

Very disappointing. The room was filthy. We left two days early on our paid in full reservation due to the uncleanliness. The hotel feels and looks abandoned.

It could have been fluke for me, because I've been here before and it's been fine, maybe it was Sunday...place was empty. Quality of attention to detail and expediency were absent. However I encountered some really great staff making up for the others who weren't keeping up their end. Hotel definitely needs an overhaul/update. Huge place, lots of convention space. Update: Weird drops in service quality continued to happen, mostly housekeeping, although I tried to get a delivery and they were told I wasn't registered at the hotel . This is a huge place and I think it used to be much nicer than it is now. Rooms are large and great view.

We always enjoy our stay at the Omni in Atlanta. We receive 1st class service from the time we walk through the door until the time we leave. The food served for our meetings was top notch! Every Omni employee greeted us whenever we walked by. The room was spacious, clean and equipped with all of the necessary amenities. The internet was having some issues but we weren't in the room that much anyway. The bed and pillows were very comfortable.

Really scenic views of the downtown from the hotel.

Parking was horrendous!!! The hotel is a four star?? More like 3.5 maybe and small rooms. The Renaissance is my go to from now on!

Omni hotel is in the middle of downtown Atlanta. Its located to Several other ATL attractions, food, and clubs. The ATL suite (our room for the night) was absolutely beautiful. The view from the hotel was also amazingly beautiful.

The best part was the spacious bathroom and the view (I stayed on the 24th floor). Some fixtures were kind of dusty and one of the chairs had a small tear in the upholstery. The front desk and valet were great. Also the food at the restaurant was good.

Waited 2 hrs for room to be ready then another 45 mins after they called saying the room was ready to get a key to the room. Very inefficient check in process.

Nice hotel but costly. This is first night, pool oyt of order, battery dead in door and had to wait for maintenance, elevator broke with 2 people trapped inside. Parking is $45 a day. St a ff is helpful with extra kudos to Shannon

Great gym and shower & sauna in bathroom.... wish the pool was a little bigger.... but all around great place to stay

FEECon was hosted here. Nuff said. World peace and out-of-this-world suites. Check out the Omni but only if you like #omnia and #freemarketsolutions

The heart of "fake news" took a tour behind the scenes...was told not to ask why the research staff was all on FB...i guess that their sourcing for breaking news...

Super crowded but not to hard to maneuver through. Tons of food and drink options.

The hotel was clean on the main floor but very dirty on our room floor. Glasses were left near the windows. Trash all over the floors, you would think for a hotel that charges this much money would be spotless. Room was spacious but they need better housekeeping.

I made my stay while attending the Passion 2011 conference. The staff was able to handle the enormous crowd with ease. Thanks for a comfortable stay!

Clean, comfortable, but charges for amenities (like Wi-fi) that most motels offer for free.

It was a friendly place to work. Everyone was so helpful.

5 scale hotel!!!!! Love it you are right smack in the middle of downtown across from the park that has a ferris wheel.

Attended the Joe Dispenza progressive workshop here. The hotel is nice and the staff are great. Would recommend for a large conference

Amenities were fine. Staff helpful. Biggest complaint is that walls seem to be paper thin. Heard everything in adjoining rooms. Thankfully, no partiers around us. I'd look elsewhere when I return to Atlanta.

I am very disappointed in my stay at the Omni Atlanta at CNN Center. Staff was very unfriendly. Staff seemed annoyed anytime I asked about the area - restaurants, getting around ..... which is odd being in the tourism and hospitality business. Also, I had a very bad experience my first night. When I got to my room, I pulled down the comforter to take a nap. It was clear the sheets had not been changed. The sheets had stains, hair all over, and overall slept in look. It was disgusting to think the hotel would try to get away with such a thing. I called guest services immediately and it took over an hour and half for someone to come change the sheets after another phone call and visit to front desk. During the action of changing the sheet, it revealed the under pad had not been washed for a while. It had a huge period stain that appeared to have not been washed. Period stains typically fade in color with a wash. Oddly, the housekeeper blamed me for the stain (so weird). I told her I just checked into the room. To think the staff would put clean sheets on top of soiled material is insanitary. When she took off the pad, it revealed a bed that had been soiled several times. I immediately wrote guest services. That was 5 days ago. I have not heard back. The next morning after the sheet incident, I noticed the coffee maker and two lamps did not work. Overall, I can say my experience was awful. Mostly because I never heard back from management. Things happen. However, I am surprised with the lack of pride, hospitality, and professionalism of the Omni Brand. I never right poor reviews because I address it with management. However, corporate did not reach out at all. Please do not waste your money on this hotel.

Rooms were sub par and not very clean. Sticky side tables, white gunk all over the front of the desk, hairs and stains in the bed and hairs and mold in the shower. There was also a large stain on the carpet floors. I've never given a bad review of a hotel and it was disappointing. The saving grace was that they had great service and the manager attempted to make things right with a breakfast voucher, unfortunately they said they didn't have an equivalent room to move me to. Hopefully this isn't their norm but I will not be back to find out.

The hotel was great: large comfortable rooms and good service. Be ready, though, if you are staying there to attend a concert at the State Farm Arena or the stadium for the long wait to park when arriving and to get your car back when leaving. Both waits were more than 1 hour. So many people stay there for concerts that it overloads the system. If you are going a day early and staying an extra day it should work out fine.

Can't speak for the rooms, but the gathering centers are quite nice and the staff was very friendly and helpful. The location is central to several Atlanta attractions.

Did not stay in rooms for lo g just to see a friends, they looked out dated compared to other hotels

Overpriced and small room. The valet parked our car in a distant part of the hotel and we had to wait about 35 minutes for our car.

The property was neat and clean. The staff was welcoming and pleasant.

Make sure you have a map if you're here for an event. It's very hard to find your way around and there are limited food options within the hotel.

No hanger anywhere near shower
Cold room
Poor signage
Room service sandwich cold

The hotel is comfortable; the staff is on point & seem happy there.

Great service you can walk to Mercedes-Benz stadium.