It could have been fluke for me, because I've been...

It could have been fluke for me, because I've been here before and it's been fine, maybe it was Sunday...place was empty. Quality of attention to detail and expediency were absent. However I encountered some really great staff making up for the others who weren't keeping up their end. Hotel definitely needs an overhaul/update. Huge place, lots of convention space. Update: Weird drops in service quality continued to happen, mostly housekeeping, although I tried to get a delivery and they were told I wasn't registered at the hotel . This is a huge place and I think it used to be much nicer than it is now. Rooms are large and great view.