O'Hare Hilton Hotel Review

It was the right place at the right moment. Missed our flight and couldn't rebook for 24 hrs. The Hilton Ohare was comfy and convenient with an open bar JUST when we needed one!

Very unreliable shuttle service and very poor manager to handle customer complains.

Hotel has great food, is easy to get to from O'Hare and has amazing staff. Gym hours are from 5am to 10pm which is not ideal but overall it's a good hotel.

I had a 6h 30min layover in Chicago, urgh! The Hilton's Chicago O'Hare fitness center day pass was exactly what I needed, for $20 (or $15 if you're a hilton honors member) you get full access to their gym, swimming pool, sauna and steam room. Towels were provided and I also asked for some shampoo/conditioner and a couple of plastic bags for my wet costume /sweaty workout gear which the lady on reception happily gave me for no charge. Clean facilities, huge lockers which easily fit my carry on car, laptop bag and big winter coat. Will definitely be using again if I find myself with another long layover. Thanks Hilton!

The hotel itself was really nice and the service is great too. They were very accomodating with my request. A few things to xoncealing

Obviously Paris spends a lot on partying and not much left on renovation of old hotels.

Leftovers of once glorious past.

5-10 minute walk from any of the terminals. Good restaurants. Grab a bite here if you have a lengthy flight delays or have a late night arrival.

I have never been treated with more disrespect by a hotel and I am quite an extensive traveler. I booked this hotel on business with the expectation it would be easy to get in/out for a meeting outside the airport and it was a major hassle.

The bellman manager, Eddy, yelled at me and blocked me right outside the hotel from entering a taxi. He claimed to have called me a taxi and said it would arrive in 5-7 minutes. After 10 minutes a cab pulled up to drop off another guest, I asked the cab if he could take me to Oakbrook and the manager came over, blocked the door and started yelling at me and the cab driver. Apparently there is some restrictions however being from out of town, I am not aware of this. Rather than politely advise me, he was screaming and blocking me from the cab. It was a complete scene and lack of professionalism. An alternate cab didn't arrive for another 20 minutes.

When I arrived back at the hotel at 9pm to check-in, there was a long line and it took nearly 30 minutes to get through.

I will never stay here again and the lack of professionalism showed by the staff really tarnishes the Hilton brand.

The hotel room was perfectly fine, the most negative aspect was our experience at "Andiamo" the on site restaurant. Once seated we asked for a minute to look at the menu and then we're ignored for almost a half hour. We have up on ordering off the menu and went with the breakfast buffet. The buffet was certainly not worth the cost and the service was beyond worthless, the restaurant was about half full but our server was both cold and unhelpful. Next time we'll go with Starbucks and not waste our money or time.

Nothing beats the location of this hotel for flights in and out of ORD. Rooms are comfortable and include a nice leather seat in addition to a bed and desk set. Good food for breakfast and a mini bar in the room. Tuna salad here is great.

Excellent room, great view, and convenient loaction

It is connected to the airport and the room and is recommended for those arriving late at night. There is a luggage and swimming pool in the basement, and room service is available until 11 pm. From the airport terminal, you can see the Hilton sign. Especially since the parking lot and bus terminal are right in front of Hilton, it was convenient.

You can't beat the location. It's located inside the Airport just 3-5 mins walk to the terminal. I use Digital Key on Hilton mobile App so don't even need to check-in inperson in the lobby. It's extremely useful feature for a airport hotel especially after a 10 hours flight all you want to do is to jump on the bed asap. The room is clean and nice enough with a great view of the runway. The continental breakfast, the gym and Wifi are included for Hilton Honor members (Gold&Diamond for breakfast) but if you are not be aware of the extra charge. The things are holding it back to be a 5 star are first the rate is pretty expensive, $250-300 in June. Secondly, no free hot food ($10) in the breakfast, though I think it's a common practice in US. Moreover, the gym is only free for members but it doesn't provide free drinking water at all. You need to buy bottled water or bring your own if you're thirsty after the workout. Overall, it's a nice and efficienct stay. I'll stay again next time if the price is right.

Hotel is clean and tidy. Hotel has gym, pool, shop, restaurants and a bar. Place is a little dated and the toilet door is just smaller than the space of the bathroom. Rooms are nice and bed is comfortable and views of the airport are great. Hotel is quiet when only across the road from the O'Hare airport, this does include a tunnel connecting to the airport. This also means the hotel is a little bit more expensive than other similar places but you are paying for its convenient location, which I choose often.

I left my phone by mistake in one of the chairs in front to McDonald's. When back like 5 minutes later and was not there. Went to the customer service counter they said they can't do anything. I called my number more than 5o times sent text messages and nothing until I sent a text offering $100. 2 + hours later, I got a facetime call from my phone. My cellphone was in the possession of one of the airport employees all that time. Then my phone was brought to me by that employee.
It was a very stressful situation since all my info was in the phone and my phone was not locked. I can't believe how people take stuff that not belong to them and keep it instead of take it to loss and found. Will NOT GO THERE EVER EVEN NEVER. NO STOP AT THAT AIRPORT EVER, I RATHER NOT TRAVEL.
#checkcameras

So easy to access the airport from the hotel. Very clean. Plenty of food options. And you can just walk to the terminals.

Business lunch at Italian restaurant. Food was good. Somewhat expensive. Service was okay.

Parking can be a problem. That said, the best part about this hotel is the location, which is significantly better than any other airport hotel. The facilities are nice although they could be a little bit better, the lobby is fantastic. Rooms are great, views are amazing (if you like airports). .

It's a large facility and obviously it's convenient to all terminals of the airport. The rooms were spacious and modern except the showers which didn't seem to have great water pressure. Nice service at the front desk and morning Cafe bar. The issue I have is with price gauging. The bar gets about $11 for a 22 Oz beer. Candy at the Cafe $4. No water bottles in the rooms. I didn't check for a mini bar. Too scared. Nighy was $199 plus a ton of taxes.

Expensive beer. Bar closed too early. They charged my card for the room when they shouldn't have.Dont stay here.

Perfect hotel for long layover in Chicago. Nice and friendly

The gas Club was spectacular. you thought you were in the 30s. The service was wonderful the food was very good. They also had a woman playing the piano. she was terrific. if you're ever at the Hilton Airport Hotel go to the Gaslight club. The dessert and were from the sports bar. Service was very good and the dessert was great as was the salad.

Trying to find the bus shuttle center is slightly maddening.

good for a quick stay not much around hotel, but near the airport

Ckean rooms, fast check in, lots of amenities, not cheap but can't beat the access to the airport.

Wonderful customer service, especially Eddie De Jesus at front desk.
He is very dedicated doing his job, Thank you for helping me.
I hope Administration understand how valuable is this man for the Hotel.
Definitely Hilton and their employees is the BEST.

This hotel has clean, comfortable and modern rooms. The hotel provides full amenities including an impressive gym, nice restaurants and bars. Very conveniently located within walking distance from Chicago ORD airport.

It's one of the cleanest places I've ever stayed at. Plus I workout at thier gym 3 days a week and that too is spotless.!! The front desk guys at the gym are awesome.!!

Nice hotel. Conveniently located at the airport with easy access to the trains downtown.

Hotel was conveniently located near airport for overnight transfers

During my short 3 hour stay at Hilton Chicago o hare, I became very clear on how much I liked this hotel. This is a fantastic hotel with awesome rooms and convenience if you are near the airport.

The staff is generally friendly when I stay here and the rooms are usually nice. It walking distance from the airport which is the most convenient part about the hotel. Last night I arrived at 6am and had the hotel room to sleep for a few hours before continuing on. I am extremely allergic to the feather bedding and when I called down and asked for a cotton blanket it took the Guest Serve person 45 minutes to call me back and say there were NO cotton blankets in the entire hotel for me to sleep with. When I reminded them it was for an allergy he just said sorry. Didn t offer to come get all the feather bedding that was causing me the issue out of my room. A couple hours into my nap I awoke to find my room was freezing and the heater was not working. A blanket sure would of been nice. Had I been staying for a few days I would of requested the heater to be fixed, or a new room with a wiring unit, but because I was sleeping for a few hours in the day time, all I wanted was to shut my eyes for the longest amount of time possible. i am unfortunately disappointed with my most current stay.

Meh.
Rooms need updating, amazing a 600 room hotel on airport doesn't have an executive lounge or even seating area where people can have small personal meetings... Only option is renting a meeting room or parlor suite. And if you think you can just sit at the bar area tables and work, once they open there is a $15 per person minimum charge if you plan on sitting there! No other public spaces to sit except for 4 chairs off to the side of the entrance.
Honestly only good thing... It's connected to the terminal.

Thanks for sharing so much kindness when traveling was becoming a hardship.

It's not a terrible hotel, but they are way too complacent being the hotel attached to the airport. Internet felt like it was from 40 years ago, that's when it actually worked. Food tasted worse than McDonald's and the hvac didn't work, the thermostat was clearly for decoration.

Booked first time hilton will never book again.

I booked double bed runway view which was on 10th floor was Very exicted but when entered room it was King bed, I went to reception guy and told him and he was not even listening and was not accepting their fault somehow after 1/2 hr he was able to give another room in 3rd floor With double bed, again I went to third floor and key were not working for that room, I reached hotel around 11 PM and till 12:30 at night I was just sorting and figuring out my room. Somehow I was able to enter room and spent night but all excitement was gone. I was thinking of clicking some cool pictures of runway and was very excited that they assigned 10th floor but all excitement was gone when I reached 3rd floor with road side view. I will never recommend this pathetic hotel to anyone, its better to book small hotels rather than this one. 0 stars and point from my side.

VERY expensive O'Hare Hilton. The services are good to excellent. I usually stay here when I have a very early flight. On the lowest level there is a UPS store that will receive (for a fee) packages. The domestic terminals are easily accessible from here. The international terminal can be reached by a free hotel shuttle (best to reserve in advance). For most stays, other hotels nearby are significantly cheaper.

Almost empty hotel and we are given a room next to the clunking broken ice machine and noisy elevator. Noise noise noise all night and supervisor shows absolutely no concern for customers' comfort and the advertised "promise" of soundproof rooms. Carpet is dirty, and too thick to roll your suitcase anywhere in the hotel, you have to pick it up and carry it. Double occupancy rental room yet only 2 towels?! No cups for bathroom. Dirty windows for runway view. Windows left open in room it was freezing when we entered. Heat was set at 16. Wifi code doesn't work. The list goes on. The advertisement on their site that states "sound proof rooms" is false advertising, misleading and a horrible example of how hotels lie to get business.

What has happened to the Hilton brand? I usually stay at Marriott, but the hotel being at the airport sold me... After checking in I would have rather stayed at a nice hotel, and just take a shuttle (and I m traveling with an infant, if that tells you anything).
The a/c was regulated so you couldn t turn it down below 65 degrees and our room was still 70 degrees on the thermostat.
The rooms are small, beds are hard, towels look like they are 10 years old. The bathtub was so questionable I wouldn t bathe my 7 month old in it.. The hotel literally hasn t been updated since the 80 s- aside from the Italian restaurant- whose food was awful.

Location is all they have. Don t stay here if your used to nice hotels.. take the shuttle from a better hotel- the extra 2 minutes would have been worth it.

Convenient to O'Hara. That is the sum total value of this hotel. Room was clean, neat and comfortable. The staff was friendly and helpful. Hotel has a number of eating facilities, pool, gym and so forth. All things one would expect in a major city. Principle criticism, the price for everything is double. Nothing but the location supports this pricing.

I missed my connection flight and was forced to stay in Chicago overnight. This hotel is super-expensive ($249/night) and the value is just not there. The TV remote control didn't work and the buttons on the phone that are supposed to auto-dial the various hotel departments (front desk, manager's office, etc.) didn't work as well. Also no one picks up the operator line. Bottom line, don't get a connecting flight in Chicago and sleep in the airport if you do; at least you'll be $250 dollars richer.

The location is good, but rooms dated. There was no hot water, shower was just above Luke warm. The refreshment center refrigerator was noisy and obviously had not been replaced in a while as there was an inch of dust on the coils in the back.

Corrected a little problem with speed and grace... Comfy room, excellent service for this weary traveler.

The rideshare locations were easily accessible and the room and guest service was excellent.

Rooms are average at best. I stay here several times/month, last night I walked into the bathroom and realized the toilet was rather "dirty".

It was great being able to wake up for an early flight and walk indoors to the airport

Location at the O Hare Airport is very convenient, rooms are clean, staff is friendly. Overall the place is a bit run down and has seen better days. Food at the restaurant is expensive and nothing to write home about. Breakfast is meh but they still charge you an arm and a leg for it. They only offer vale parking and charge you $75 for it.

There s no hotel closer to the airport. Rooms are clean and decent sized.

Great location, rooms are decent. I was only here to sleep after a missed connection and appreciate the location.

Great hotel with amazing view of airport. Very quiet even with airport operations.

I used this hotel when I was stranded at the airport for a night. Nice accommodations, convenient.

best hotel for flight out I bvb the morning and it is a Hilton property

Doesn't get much better for a short overnight stay. You literally walk there from O'Hare, rooms are nice and comfy, and mine came with a fridge. So convenient for those short layovers or last minute bookings.

Very convenient to the airport. Not a typical Hilton in terms of quality.

Everything was good, but thinking it's time to start a renovation. Getting very tired and dated.

Check in took a while, they had 3 agents assigned to the "premier" check in line while only had 1 on the normal line. Drinks at the bar were expensive for what they were ($16 for a Jim Beam old fashioned) and the bartender was short tempered. Rooms and accommodations were acceptable, and the staff was friendly.

It smelt like cigarettes in the room. The bed is uncomfortable. The bathtub takes a long time to drain. The shower sucks..and it looks extreamly trashy. The restaurants are way over priced for the quality of food and service.

Great location, really enjoyed the stay and the service, room was comfortable, nice restaurants, would stay there again...

Nice if you flight was canceled or misses your transfer because its right on airport property. Needs to be updated, but good enough for an over night. Your not coming to this hotel for a vacation.

Overall great stay, great customer service. A couple negatives that feel like getting nickel and dimed though. Need a key to access mini bar. Need to sign up for their free loyalty program else no free Wi-Fi. Can't order only a drink at their restaurant Andiamo...have to buy food too.

Ungodly expensive, and no one answers at the front desk.