Paula Ottawa

Review of O'Hare Hilton Hotel

Almost empty hotel and we are given a room next to...

Almost empty hotel and we are given a room next to the clunking broken ice machine and noisy elevator. Noise noise noise all night and supervisor shows absolutely no concern for customers' comfort and the advertised "promise" of soundproof rooms. Carpet is dirty, and too thick to roll your suitcase anywhere in the hotel, you have to pick it up and carry it. Double occupancy rental room yet only 2 towels?! No cups for bathroom. Dirty windows for runway view. Windows left open in room it was freezing when we entered. Heat was set at 16. Wifi code doesn't work. The list goes on. The advertisement on their site that states "sound proof rooms" is false advertising, misleading and a horrible example of how hotels lie to get business.