O'Hare Hilton Hotel Review

Difficulties with internet. Had to call the desk to get a promo login code. Fitness center wanted $20 if not a HH member. Fortunately I had my # so they could look it up.

Ok hotel, convenient for the airport but not very modern and quite tricky to navigate to meeting rooms as the signs aren't helpful or non-existent. Rooms are the usual affair with coffee/tea, hairdryer, iron, tv. Free (if you join Hilton Honors) WiFi is sketchy at best. Beds are comfortable and the aircon is nice but noisy. The best thing about the hotel is the view over the airport runway, if you like that sort of thing...

Just had drinks at the bar, but the service was great!

They offer room service and cable television. The restaurants in the hotel have good foox, but they are very expensive. The snack shop thet have good sandwiches, and they wil toast them for you.

Great late night menu at the bar! I suggest the Lamb Burger!

It s very very important to realize when you read these reviews that this hotel s main selling point is the extremely close proximity to the terminal. Most people assume that this is a 5 star hotel, and it just isn t. Is it older and most likely due for a renovation? Yes. Its a hotel that see s a ton of traffic again due to the proximity to the airport. During the winter, they have only the heat, in the summer just AC. That s my biggest complaint about it, but I ve learned to deal with it when I stay there. The staff is mixed, sometimes you get no attention and attitude if you ask for something, other times they are sweet and are willing to help. Shower pressure is fine, unless you re used to being blown out of the shower at home. There are a ton of hotels around the airport, so if you want something more upscale and are okay with a short shuttle ride- search elsewhere.

The rooms at the Hilton are much cleaner since Covid, they still have options for food and you ll have a decent nights rest for your flight the next day.

High end hotel at reasonable rate that needs better maintenance. Easy check-in, convenient to terminal 1. Room was generally clean but carpet could use steam cleaning. A/C worked well but it turned on and off all night. Could not set the fan to ON like some hotels. Bedside lamp had intermittent switch.

Only stayed 2 nights, WiFi was sketchy 2nd night, but the help desk was very helpful!! Pool was very warm which was wonderful!!

It was so convenient to be so close to our flight. The hotel was clean and pleasing. Staff was polite and service was prompt. Sone services did close or were not open when needed for late arrivals and early departures.

The hotel and rooms were a little dated. My very brief stay was nothing remarkable, but did the trick.

Very nice place. The airline put me in a room. The room was small but not crazy small.

The room was extremely nice and the hotel staff was very professional and cordial.

The only part i don't like is that they closed the kitchen to early!!!

I enjoyed the hotel, however the housekeeper was rather bothersome.

I thought staying at Hilton meant something. I thought being a Hilton Honors program member would mean perks. How about an entire floor reserved from Hilton Honors members meant nice rooms . Think again. The ceiling in my room on the 10th floor looked the cracking ground of a field in an area experiencing a horrible drought. Going to have to think about my hotel choices a little bit harder

Absolutely great for the location. Prize is quite high. To improve wifi in the rooms. At least on the 9th floor.

Missed my connecting flight to Las Vegas due to mechanical issues with previous flight into Chicago. Airline wa as able to secure a room at this hotel for me they were very accommodating and was able to get me a room close to the elevator and even shuttled me back over to the airport right the door for customer accommodations. Can not say enough about the staff, they made a miserable time comfortable.

Friendly service and, good amenities, very convenient for traveling O'Hare

A great place to rest but also a great place to stop and eat an excellent burger .

Location is great although a hike from the international terminal. Took a bit to get checked in, wasnt offered water even though I am an Honors member. Got some food at the snack store and it was very pricey considering what it was. 1 beer, 1 energy drink, 1 salad, 1 pickle $40 bucks. Room was nice with great view of runway. Bathroom left a lot to be desired, I wouldnt even get in the shower, there was hair in it and black around the top...YUCK. Overall, loved the view and bed was comfy. Room was fairly quiet but I wasnt overly impressed with the hotel. It is great for convenience and if you like to watch planes land and take off, but that is about it.

It took over 30 minutes just to check in! The walls are thin and room is noisy. The water pressure in the shower was exceptionally low. Overall, not a quality experience.

If you need a great O'Hare Airport hotel this is the place you want. Convenient and beautiful

Very convenient for those just coming in for a quick meeting. Used their meeting room services and some even flew in the morning of instead of staying the night. Excellent convention staff, front desk was hit or miss. Some were friendly and eager to help while others didn't want to be bothered. Overall great meeting and stay. Try to get a room that faces the airport, it is really cool at night!

Very comfortable, helpful and friendly staff. Great night's sleep.

The airport hotel is centrally located between all three domestic terminals, and convinient service to the international terminal. Service was good, though the rooms could use a refresher. The food at the restaurant and bar were varied and nicely presented. Good comfort food selections for weary travelers. For a short stay, the hotel is fine, and very convinient in that shuttle connections are not necessary for most terminal connections.

Had a decent stay. Hotel is in the airport so that's a big plus. The rooms are small but doable, the gym is nice and the bathroom has good amenities. The only issue I had was the staff in the sports bar (within the hotel). They weren't friendly, hardly gave me a greeting and told me they "ran out of to go containers" so I should order room service. That just seemed odd to me as I was already there. But the rest of my visit was ok.

Old outdated and dusty. I'm a flight attendant and I stay at hotels often. Chicago is home for me, and I'm highly disappointed with this hotel. Bad representation of Chicago. Hotel room is dusty, carpet stained, windows don't open and the hvac is outdated. The hotel is either on heat or air, no individual room settings. Desperate need of updating. No complimentary water. Bathroom outdated and small. C'mon Hilton... Step out up.

Great! no complaints to give. the pool is average, but the hot tub is fantastic. would recommend this Hotel for any one visiting Chicago. only complaint is distance from attractions.

Booked this hotel when my flight was rescheduled. Best money I ever spent. The cool thing is that you can walk to it through a series of tunnels and never even have to leave the airport. Nice quiet room. Check-in was a bit congested because a lot of other travelers had been rescheduled, but they got us through in pretty good time. Nice view of the airport from the 10th floor.

This is an absolutely great Hotel for having to spend a night or two at the airport. I am not giving it 5 stars because of the extremely high price but the impact is that it's the only Hotel at ohare where you can literally walk out the door and into the terminal. They have a host of amenities that I doubt most people have a chance to make use of. The restaurants the fitness Lounge the huge number of rooms, I'll make this a great airport hotel choice, if you can afford it

Hilton devotee....got back after midnight from a trip and rather drive spent the night. well worth the points

Clean, quick, and a great place to rest after hours of flying.

Pool area is poor, very slippery and echo's loudly. Be very cautious even when walking! Definitely not family friendly pool.

If you are visiting Pacific Northwest flying in and out of Seattle the only place to stay very convenient

I will not stay at this location again.

Check-in which is suppose to be easy with the app was HORRENDOUS!

I used the Hilton app to check-in but was advised through the app to STILL go to the check-in center to receive my digital key for my room.

I advised the front desk that I had already checked in but they still wanted to charge my card. After swiping my card once, I was told by the check-in person that the transaction didn't go through. She left without explaining anything for 10mins.

I logged into my bank account, saw that there was a pending transaction and tried to advise that the payment was already posted.

The staff member left again and when she came back, told me that the transaction went through.

I checked my account a second time and then saw TWO PENDING TRANSACTIONS for the same amount. -_-

I asked to speak to a supervisor, showed her both chargers and she nonchalantly stated that the first transaction was declined... I showed her the pending charge on my phone and asked her how is that possible when its clear as day that there are two charges showing.

She stated that this was an issue with my bank and to call them.

I called my bank and they confirmed that the hotel charged the account twice.

I am beyond disgusted with the incompetence of the front desk staff member and then the nonchalant attitude of the manager. Neither took responsibility for the mistake.

DO NOT STAY AT THIS HILTON HOTEL. TRAVEL INTO THE CITY. AT LEAST YOU WILL GET THE SERVICE THAT YOU DESERVE.

4 Star my ass! More like I didn't get my GED!

Hotel where you can rest, winged from Chicago airport if you do not want to spend more time in the interior, the costs are approx 4500mx you have to consider this, sometimes over sales of flights offer one night here more coupon for 200 USD to fly to next day .

The walls are unbelievably thin, which I would expect at like a Super 8, but not at a $300 per night Hilton. The guy next door listened the loud music or had the tv blasting starting around 3 am. Obviously it isn't the hotel's fault this guy was loud, but the walls were so thin, it became quite a disturbance and I got very little sleep.

Comfortable room, convenient location, and most importantly, QUIET!

Stayed in a runway veiw room. The room was nice. It was super quite even though it was at the airport. Beds had nice linens and was very comfortable. The room even hAn a recliner. Staff was very accommodating.

For $400 a night at least get a better cook staff. Worst hotel food ever.

Why cause I watch a group of lowlifes that couldn't get credit there. Never laughed so much all of you complain. Cheer up the place was great. Live intertaiment. Good food and you got free meals at breakfast and dinner. I just read a review. And looked at pics.of place that was mentioned, and I got to say WHERE the hell did this dude stay. Looks like he must have been doping a bit

Very convenient for a restful night before an early morning flight...it's literally at the airport and the only one.

Smooth through security. Make sure tostop by and see Rick Bayless! Best food at ORD!

Room was nice, and was great for catching out early morning flight without and hassle of Chicago traffic

Its was a very nice room and right next to the airport

Wait,what!?$21 for breakfast, $36 just to park!? No nite life in walking distance of hotel? not even a general store!? Where they do that at!??

Airport hotels have a captive clientele. You go because there is no other ...

The only hotel that is directly connected without getting wet from the airport even in bad weather.

Location and room were good, food selection was poor and quality was bad

Older hotel but still nice. Was definitely over priced.

Rooms were clean, I loved being able to get there by taking the blue line, so it was a pretty convenient location for being as far from the heart of Chicago as it was

The bathroom is so small it is almost difficult to turn around in. For the high nightly charge it is a RIP off hotel.

Sorry for the long review but here are things you should know. After being forced to stay an extra day due to flight cancellations, I booked 2 rooms using the app $477 each. When we checked in there was a huge line. Of course their system was down. Our room wasnt ready so I got a down grade from business to a regular king but no refund because the system was down. Finally got to my room and it was really hot. Tried to turn down the heat but it just kept getting hotter. Opened the window the 2 inches allotted but because it s by the airport all you can smell are the fumes of Diesel and Av gas. Went to take a shower and my towel was smaller and harder than I was used to at other Hilton s. It was also stained. Called for Room Service and they no longer use the late night menu. The internet is not adequate and it takes way to long to get on so I just used my cellular data. They have no vending machines and they don t have the complimentary coffee. You can get a bottle of water. Had this been a $200 room it would have been one thing. I could have taken a taxi to the Hampton inn and been In more comfortable circumstances and had more money in my wallet. Don t stay here unless someone else is paying for it and you have no other options.

Fire alarm went off at 3 in morning, only bright spot was Evan the night manager....extremely professional

Absolutly amazing stay!! Great guest services and accomidations!!!

Comfortable beds, clean rooms and welcoming staff. A frequent flyer option on my multiple trip to and through Chicago. Thank you for all you do!

Positive:
- Location
- room design
- Noise emissions from the airport low.

Negative:
- no Wi-Fi in the room
- Breakfast is a joke for the price. Incl. arrogant receptionist
- for a hotel of this size were only three at the front desk = long wait to check in.
- No sound-absorbing room doors. From the corridor you can hear everything.

Friendly staff, comfortable accommodations, awesome Fitness Center, across the street from the airport

Super convenient, pricey, average to just above average service. Dated. Needs a refresh.

Did not stay in any of the rooms as this was just a lay over flight for me. Or maybe I was waiting on my ride. Regardless my wife was with me, and we landed after six and a half hours being stuck in airports and planes. We walked to the CTA card vending machines because i forgot to bring my Ventra for this trip and was affronted with fifteen terminals thirty people deep. There is no way that was going to happen. Not the Hilton's fault, although it's in their favor: we now had a welcome detour. The hotel is immaculate inside and enormous. Fear and Loathing would love the interior. Eight banks of elevators showing which destination each is at in the lobby, and the huge restaurant bar at the end. We sat at the "sports bar"with decent sized and amount of televisions, and ordered a couple beers (they offer local pint vs 22oz options here) and a good looking menu of local food as well. We selected lake perch & chips. The lake perch on Michigan is one of the greatest white fish in the world, which they local beer battered and fried perfectly. The service was great, tons of room for your luggage. The bar is heavy into sports, prepare to see jerseys and ESPN on tv. The restaurant is a very large lush setting. The beers and food are worth it for the price you're passing for sure. Meet and chat with your neighbors they're super friendly.

Great view, very much enjoyed watching the planes come n go.

We thought that correspondence of the front desk should be a little more polite, but is connected to airport and is very convenient. I would like to use it again because I can transfer in the U.S. and return to the next morning.

Fine accommodations amd good food in a convenient location.

Got stuck here unfortunately on an overnight delay. The staff was very kind and accommodating. The rooms were very clean.

I expected a luxury hotel, just going by the Hilton name, and was very disappointed. Luckily it was for only one night.

No internet for the time we stayed there......the hotel was fine. It feels like it could be due for a refresh but definitely not worn out. It is very convenient if you need a night before going downtown or elsewhere and priced right for it.

Such a large airport. Get your walking shoes on...and a map lol.