Lampstand

Review of O'Hare Hilton Hotel

I will not stay at this location again.

I will not stay at this location again.

Check-in which is suppose to be easy with the app was HORRENDOUS!

I used the Hilton app to check-in but was advised through the app to STILL go to the check-in center to receive my digital key for my room.

I advised the front desk that I had already checked in but they still wanted to charge my card. After swiping my card once, I was told by the check-in person that the transaction didn't go through. She left without explaining anything for 10mins.

I logged into my bank account, saw that there was a pending transaction and tried to advise that the payment was already posted.

The staff member left again and when she came back, told me that the transaction went through.

I checked my account a second time and then saw TWO PENDING TRANSACTIONS for the same amount. -_-

I asked to speak to a supervisor, showed her both chargers and she nonchalantly stated that the first transaction was declined... I showed her the pending charge on my phone and asked her how is that possible when its clear as day that there are two charges showing.

She stated that this was an issue with my bank and to call them.

I called my bank and they confirmed that the hotel charged the account twice.

I am beyond disgusted with the incompetence of the front desk staff member and then the nonchalant attitude of the manager. Neither took responsibility for the mistake.

DO NOT STAY AT THIS HILTON HOTEL. TRAVEL INTO THE CITY. AT LEAST YOU WILL GET THE SERVICE THAT YOU DESERVE.

4 Star my ass! More like I didn't get my GED!