Michele S

Review of O'Brien Hyundai

I took my 21 year old daughter to purchase her fir...

I took my 21 year old daughter to purchase her first car. Our salesman Alberto was Amazing and Spectacular. He took his time and was not pushy. After 2 hours we found her car! I want to be VERY clear that the reason for the low rating is SOLELY related to the General Manager. There was an error made on the negotiated price by the dealership of $300. Please understand , I did not haggle for the car price and even accepted a lower amount of $1000 on my trade in because my daughter loved the car. I asked that they honor their deal. However, when I was told that the GM would not assume responsibility for the dealer pricing error of $300 and that I had to assume that cost we walked. I find it incredible that not only would they Lose a solid sale but also be so very petty. It was their fault and they should have been honorable and DO THE RIGHT THING!In fact, this decision indicates that the GM of O Brien Fort Myers does not care about it s customers nor it s hardworking sales staff. I m sorry for my daughter but know the universe will lead us somewhere better!