NUH Reviews

Inalillahi wainnailaihi rajuun ... has passed away the wife of the 6th president of ani Yudhoyono's mother at 11.50 Singapore time. She died because of blood cancer. Hope her worship service will be accepted

The medical centre is directly connected to the Kent Ridge Mrt making is very easy for me to go for follow up appointments with the doctor. The place is also very new and clean.

I want to thank the doctor and nurses in Ward 57 for their kindness and care for my mother.

The service is very professional, very high cost without insurance

Easily accessible. From train station Kent Ridge straight to the hospital. Shopping mall next to it. Lots of eating places.
Clean toilets. Spacious

I recently had my grandchild admitted here for 2 days..generally good care but there were just too many young interns - many of them in groups of 4-5. They were all courteous doctors in the making and we had no issues in helping them hone their investigation skills but kind of got tired after repeated response to same set of questions. They perhaps need to plan this in a more structured manner and recognize that it is not generally not easy for us to identify who is a doctor or who is a student..

Good service though parking facilities can be improved

5 STARS for the doctors and nurses. NUH gets 1 STAR for overworking its staff. Firstly, I would like to commend and applaud Dr. Chelvin Sng, the nurses and the technicians at the eye clinic who have worked ceaselessly, tirelessly and patiently in caring for my almost 90-year-old father during his routine eye check up on Thursday. It was a very exhausting 4 hours for my disabled father due to NUH's shortage of staff. Mistakes will always happen with understaffing. My father was subjected to the wrong eye test at the testing area. The actual one was postponed to December as my father was already exhausted. NUH is very fortunate to have Dr. Sng, who saved the day with her grace, kindness and graciousness.
However, NUH would be very wise to increase its staff to eliminate any future mistakes which could be detrimental to health and life.

my experience at NUH was very good. By doctor was always very happy to see me every appointment. The nurses are kind too. My doctor was a funny person and I like him alot. However, now I'm seeing a different doctor which is quite sad :(

2nd visit. Unprofessional, impatient ENT doctor who doesn't know what she's talking about. I talked to the pharmacist and got a list of drug side effects that the Dr didn't even know about. Dr said omeprozole doesn't havesside effect of diarrhea or dizziness.... Google it. How can she call herself an ent specialist. So many other things she said just didn't make any sense. Too bad I can't pick doctors in public clinics. Just bad luck. What a waste of money.

bad service!!!!!!...I have hard to breath and they gave me stomach medicine..i can't use any word to express my feeling!!!...

Absolutely super.
Especially heamatology.

Sudden cancellation of appointments just cause the doctors are not free. They should apply for whatever leave 2 months in advance. Happening WAY too often

Poor service for A&E Emergency Department... Poor attitude over registration admin counter and nurse in front counter ...

Was once assigned here as a multimedia team to make education packages.

Taking ttratment in NUH since two months. Took treatment in emergency also . I am very happy with the service. Coast is also reasonable .

the g clinic was terrible i won recommend to any 1 bad experiance

Very huge hospital where there are understudy doctors from NUS.
A & E can have very long queue and waiting.
Complete range of services available here.
The old buildings has structure that is very confusing.
The new wing offers shopping mall in the basement connect to MRT.

My Son was hospitalised twice there for diagnosis, Doctors are friendly and approchable .
A&E waiting time is high but the quality of service and Doctor's attitude is amasing ! wishing all the Doctors the best of health and happiness !

This is one of the government hospitals in Singapore where all my children were born. This is a teaching hospital that means most of the doctors are professors.

I was referred to NUH by the polyclinic last May for my consultation. NUH called two weeks later and confirmed my appointment for 25July. A few days later, they brought forward it to 15July via SMS. Then another day later they again brought forward to 14July. Both changes were made without consulting me whether if I could make it. When I called back to say the date was not suitable, they said you can come back next year because they are all fully booked.

Waited 40 mins at the pharmacy for nothing because doctors prescription didn't get through to the pharmacy... and I had to personally go back up to the specialist clinic to enquire

Horribly inefficient hospital and service. Spent a total of 1 hour plus just waiting for medicine

this hospital has services that are more advanced compared to other hospitals in Singapore, for example for organ transplant. So I appreciate that. But like other public hospitals it suffers from excessive bureaucracy, not enough public funding, lack of qualified workforce. It's sad to see that in a rich Country, even when and where public funding doesn't seem to be a great challenge in general, the political commitment to provide great healthcare is missing. Why wait for months for an appointment?

The SOP of the NUH is terrible than what was xpected of an old hospital,than those newer hospital..Service of Doctor was sub standard,taking into account,the fee charged for different consultants level.I went for eye screening and instead of calling out the queue number,the staff yelled out patient's name.Where's the privacy in the interest of the patient's data protection?The Dr also showed her impatience n started raising her voice,when I double checked my doubts of doing screening.Not even bothered to tell me where to go for the pharmacy dept.Hopeless standard compared to JB public hospital.

The most terrible service I ever had. Extremely long queues, appointment time never work - you need to wait additional 30-40 minutes even if you came to appointment time. Pharmacy takes infinity time to serve you. Just don t waist your time.

I have been calling the hospital hotline for appointments but all I get is delayed appointment dates not only that the staff also being rude on the phone. And another experience is that the hospital is a daylight robbery as an appointment will only last 10mins and charge insanely amounts of you don't have insurance. Would not recommend

Expect to spend longer time even if u have appt from seeing doctor to pharmacy

Be prepared to wait for 2 hours; staff friendly tho.

Comfortable newly renovated hospital. Modern looking. Full of relevant shops for visitors and shopping trips for family members.

Very bad experience here. The process is bad, discharge is bad. Waiting is definitely killer. The timing mentioned was never accurate. Try to admit yourself to have a feel of what I can't use words to mention. Disappointed to the maximum. Some staff n Doctors are really nice. But overall organization is terrible to maximum.

Poor management ! Waiting time is unexceptable. Health professionals are too busy to take care of patients.

Overheard a few conversations (over about 3hours) between a nurse, Yang from China and an elderly over age of 85. Whenever the nurse went to her for some form of treatment, she would groan loudly in pain. It was evident in the way the nurse spoke with the elderly, compassion was missing. Yang would often utter to her, "Let me do my work," It was until a point the elderly told the nurse, "God will punish you." And the reply from the nurse, "Auntie, God will punish you first." I was appalled.

You will feel like as though you are in a prison.

Please never ever admit into the A&E here. Or don't even come here, if you can. It takes 7hrs to be admitted. But wait! You are admitted to the acute medical unit first, so that is the place where you will be at for observation with other people. 30 beds in one unit. The sheets looks like they have never been changed. There were holes in it. How budget can the hospital get? Looking through at the other reviews, everyone says the same thing. If I could, I will give a zero. 7pm was told that the bed was ready, but the transferred happened at 3am. The food they serve is not even safe for eating. My friend have a fish bone stuck in her throat. And it took more than hours for a doctor to attend to her.

It's like what everyone says, NUH is a hospital that you go in and never come out.

She requested to be discharged and they have been delaying it for 2 nights. How can deny a patient from discharging?

I would advise everyone to go get a shield plan with rider and you get covered for private hospital where the staff are more professional and the waiting time is reduced drastically.

very good complete hospital From friendly nurse medical equipment And security is very comfortable and safe, we are also very happy to get treatment here, a strategic and comfortable place

great service for patients, very clean environment, super busy workers and doctors. the location is very easy to reach, strategic location right above MRT station.

Went to NUH A&E on a Saturday rainy evening with low expectations, as have encountered long waiting times before. I had UTI symptoms and from past occurances, have been told before by GP to visit a doctor once the symptoms develop. It was surprisingly not as crowded and took an hour from registration to collecting medication and payment. Nurse who checked me at triage was also patient and nice.

However it all went down the drain during the consultation. Dr Nieh rattled off quickly in an impatient tone that the results from the urine analysis confirms UTI, that it is a very common condition and that I can visit GP or polyclinic for this, implying that I don t need to go to an A&E to get diagnosed. It s just disgusting how he simply dismissed and trivialized my condition. It was Saturday evening at 9pm where polyclinics and GPs around my residential area are closed. You think I want to splurge $140 for A&E charges for what he called a not so serious and common condition? Anyone who had UTI before would know the immense pelvic pain and discomfort. And it is a bloody infection that if not treated early can lead to more serious problems with the kidney.

I would have given this a 5 star experience if the doc had shown more empathy and concern.

A PRESTIGIOUS INSTITUTION WITH FABLOUS FACULTY AND NICE PEOPLE.

Innalilahi wainnailaihi rojiun ..
Has died in the hospital, the wife of Indonesia's 6th president.
Hopefully the charity is accepted by your side ...

Today i and my son the first one has registered name to visit my Mother after her operation, and my son havent go in yet bcause counter staff said there are 2 person already so he waited me to tap out,but when i already tap out my son said he want to tap in cannot go in got problem , went to counter, she counter staff said my son name has been removed as visitor! we have been registered since 12pm and at 3pm she said another name had been added and the new name is just came and can permit to enter , and the this particular name came at noon and a few minutes had tap out and gone home and the first person havnt even get to go in been blocked to enter because his name been removed and trying to appeal bcause my son havent get to see his grandmother who had an operation on that day, but counter dont wish to listen repeating to say come tmorrow very poor service and system

Expect extremely long waiting times at the accident and emergency room department. Wards are hard to come by and I have waited up to 14 hours for a bed. But the specialist clinics are wonderful.

Would have given zero rating if I could. Brought my husband here on Nov 2018 due to severe abdominal pain. We suspected appendicitis but the ER doctor ruled it out and put the pain down to muscle pain inspite of abnormal blood test results and sent us home. A couple of days later, we went to SGH this time and appendicitis was their assessment based on blood tests and ultrasound and later on ct scan. His appendix perforated and he underwent emergency appendectomy. Stupid and proud doctor who didn t bother consulting with her senior staff before giving out her diagnosis could have caused him his life!

Thank you for taking care of my grandmother. She got the most caring nurses.

Very good environment... very clean and the staff is great

They took my blood and lost the blood samples. And told me to go back to the hospital the next day for them to take my blood again. I had already wasted a few hours the day waiting for my forgetful doctor who forgot to order my blood test and then finally had the blood taken, and then they told me they lost my blood samples, along with 6 other patients???!!!!

National University Hospital provide high quality of service. All doctor & Nurse are very friendly.

Why is NUH COLLECTING PAYMENT FIRST BEFORE CONSULTATION WITH THE DOCTOR? To day I sent my mom, (92YRS OLD) to NUH FOR FOLLOW UP APPOINTMENT,Was told to pay first then go for consultation.

Waiting time is a Killer..NEVER ever visit this hospital when you require urgent medical attention! You will never receive it on time. Took them 4 to 5 hrs to attend to patients when they only had less than 10 walk-in at A&E. Every 1 star review describing their experience on waiting time is true. Absolutely ridiculous!

Visited clinic G on the 16/6/2020 for a yearly post birth checkup. Although the waiting time was long, the service received from Dr Roy Ng and Nurse Marlene was excellent. They were thorough in their explanation and made sure I felt comfortable and understood everything. They were also very jovial and friendly. Thank you Dr Roy Ng and Nurse Marlene from clinic G.

I give 5 star as my husband admitted in A&E, he is life-threatening stay in icu and general ward for 2 month, thks to the surgery doctors and nurses help me to pass through this hard time in hospital, now my husband is getting well day by day ,THANK YOU VERY MUCH ,
NUH is the best hospital in singapore

Accident and EMERGENCY...in a hospital that boasts of a quality policy, "Patients Our Focus".

My brother who has very little vision left (glaucoma) was rushed to NUH A&E at about 7pm.

First review...diagnosed as infection of the eyes, so bad that the eyes were swollen, very red and he's unable to open.

Still waiting for the ophthalmologist after 3 hours! The danger of him losing what little vision he has left is lost on Drs in the EMERGENCY Dept!

Given that NUH is an acute hospital, if Patients were really The Focus, they could have summoned on-call eye specialists! Ludicrous to think they couldn't find any for 3 hours (regardless of purportedly being busy with other emergency cases!)

Not the first time...

World care medical care, indeed!

We had our Daughter here. Absolutely fabulous service. Starting from Dr. Mary Rouff guiding my Wife all the way, during the C section great job by Dr Rouff, the surgeon accompanying her, the Nurses, the anaesthetic. We stayed here for 4 days, again fabulous care. Professional, always at hand, always felt secure with the baby at their care. I m not commenting about food, room, linens, curtains because that s not what we were here for. We as normal and residents of singapore came here to get the best medical care for ourselves(my Wife and our newborn) and we got the best professional medical service. Thanks NUH and thanks everyone.

I've worked at the ANE here before. The service is prompt and professional and the place is manned by very experiences

Terrible experience I had with the staff at the counter and same goes to the Dr who is impatient.

State of the art care. Subway accessible. There's even an international office that will help foreigners.

I read some of the reviews on here and people don't know what they are talking about. I'm from Canada and we have 6-10 hour wait times in hospitals. I didn't even wait 1 hour here to see a doctor. I wasn't even an emergency case!

Not professional and shabby work.

My sister have a cut on her face and required 2 times of stitches just becos the 1st doctor just anyhow did the stitches that was too tight and requires to do a 2nd stitches.

Do you need to let your love ones to have the same suffering in order to wake up and be more professional in your works and uphold the oaths to serve people and save life?

The patients are not test subjects.

Is the management doing something to improve the waiting time and service standard?

- Most procedures are overpriced and fluctuating in price heavily.
- Not very attentive email support.
- They are not frank about the costs before showing you the actual invoice.
- Operation failed for (success rate is normally 80%).
+ Clean facilities.
+ Doctor was good at listening and explaining.

Excellent great Hospital, full facilities, convenient and easy accessibility. The staff are polite, friendly and professional.There are convenient stores & food court.

Medicine
Advanced Internal Medicine ; Dermatology;
Endocrinology ; Family Medicine ;
Gastroenterology & Hepatology ; Geriatrics ;
Infectious Diseases ; Nephrology ; Neurology ;
Respiratory & Critical Care Medicine ;
Rheumatology

They did not improve their service despite the low ratings and reviews. I was giving my feedback to a nurse about how inefficient the services they provide.
My uncle supposed to discharge at 1 pm, if they are efficient enough, they should already prep the medicine an hour earlier. We had to wait for almost 3 hours for the medication and still waiting now.
I asked the nurse and found out that they(the pharmacy side) missed the medicine prep. This is unacceptable.
There s no prayer room, and I need to pray on time.

Certainly one of the best hospitals that is teaching the batches of high quality medical students who go out to become re-knowned specialists! NUS/NUH collaboration is unlike any other in the world! World Class and beyond!

I have been to this hospital regularly, once admitted in emergency, and multiple times for checkups. In my experience this is a very good medical center and hospital. Good doctors, well behaved and friendly staff, clear processes and practices, nice queue management and reasonable prices. I trust this hospital and have great experience here every time ! Thank you NUH

I had to reschedule my daughter's appointment due to her new semester class schedule. After navigating through the online service to get the date and time slot available, I had a rude shock. NUH called me and asked me why I changed my appointment because I have no appointment in the first place but I said I received a reminder of my appointment. After checking, they confirmed and how come, 2 same names, huh. Then they informed the dates and time slots shown means nothing, everyday is available. I asked, what's the point of online appointment, she said so that we can contact you to give an actual date and time available. I was so surprised when she casually asked me how about January next year. What a hospital!!

My experience at NUH was very good.
The dentist, Dr. Lum Jing Li, is highly recommended! Dr. Lum is very patient, detailed and professional that I can trust him completely.

Found a nice range of Gan Yuan snacks in the pharmacies

Bad experience at the a&e. Although the doctor whom I was assigned to for consultation is patient and nice.

One of the best hospitals patients in South East Asia can get treatments. Facilities are top notch with equally competent medical staff.

worst experience i've ever had in the hospital emergency! I thought that I would be directly taken care of on the bed. Turns out it was just a regular clinic which i have to wait for HOURS just to get called for the first check up. I was crying in pain while waiting to be called. I asked the nurse but they told me to wait again. I asked twice because it has been two hours already, and finally they call me! im sure my turn was skipped many times. I was there for 4 hours in total, mostly for the waiting game. If i dont have to pay upfront, im sure i already leave the hospital early and better stay at home.