They did not improve their service despite the low...

They did not improve their service despite the low ratings and reviews. I was giving my feedback to a nurse about how inefficient the services they provide.
My uncle supposed to discharge at 1 pm, if they are efficient enough, they should already prep the medicine an hour earlier. We had to wait for almost 3 hours for the medication and still waiting now.
I asked the nurse and found out that they(the pharmacy side) missed the medicine prep. This is unacceptable.
There s no prayer room, and I need to pray on time.