The SOP of the NUH is terrible than what was xpect...

The SOP of the NUH is terrible than what was xpected of an old hospital,than those newer hospital..Service of Doctor was sub standard,taking into account,the fee charged for different consultants level.I went for eye screening and instead of calling out the queue number,the staff yelled out patient's name.Where's the privacy in the interest of the patient's data protection?The Dr also showed her impatience n started raising her voice,when I double checked my doubts of doing screening.Not even bothered to tell me where to go for the pharmacy dept.Hopeless standard compared to JB public hospital.