Great place to get your vehicle serviced. The sales people are very knowledgeable and will work with you. Mr. Niles himself is the man. Thank you Jack for lending us a car after the hurricane.Thats what I call dedication to your clients.
I would like to say thanks Fernando! We were on vacation and had a problem and he was kind enough to assist us! He went above and beyond! He is great at customer service and deserves a raise!!
Locally owned and operated...I am also a local business person...so I try to practice what I preach...buy local!
Very good experiences, good treatment and super attention from all the employees, especially Fernando, who was the one who attended us until the end for speaking in Spanish and thus helped us. I went looking for another car but we were very happy with this buick that we bought.
I bought a Nissan Maxima. I am truly happy with the experience I received from the dealership and my sales consultant Jorge Arauz. Thank you Niles for always treating me as a person and not another customer. :)
Not a lot of choices but worth checking out indeed.
Oil change, tire rotation and recall fix. As always great job.
Can't wait for the car wash to re open
Fernando was great! Very informative and took his time with us. I did not feel rushed to make a decision. He made me feel like we should feel good about our decision and test drive to our hearts desire. He was great at following up with us before the sale and after the sale. I m pretty sure I found the man that will take care of all my family and friends vehicle needs!
Steve played finance and he was great as well!
Thank you to both these gentlemen. They are true assets to the brand!
This is my Second purchase from Niles Sales and Service.
From the beginning they have treated me excellent and have always treated me like Family.
Mr.George was very friendly professional and knowledgeable with me,he understood what I was searching
for,I was happy because they explained all the features and benefits in my vehicle.
He even helped me move my child seat and other belongings over to my new Vehicle .
Not only has George done his Job,he made sure that my child safety was his first concern.
I am very Happy !
Thank you !
Be sure to see Ray he is awesome his knowledge of vehicles is extensive and most important he is honest he sold us a Toyota 4 runner very happy thank you Ray!!! Great staff Eric the sales manger is also awesome!!!
Got a run flat tire replaced on my bmw. I called on Friday, the tire was ordered and in the shop late Saturday afternoon. I was in and out just under a hour. Not many options for car care in Key West but quality is definitely a priority at Niles. FYI, I didn't buy the car at Niles and was still taken care of.
Great! Recommend to anyone. They were there when we needed them as we were out of town guests.
Gabby was the best ! All work within Quoted price. and done in a timely fason.Thanks! truck running great.
Service manager, Gabby, thank you for all your help and going above and beyond to help us with our car in a professional and courteous manner.
Great job. Very efficient. I was only there for a few minuets!
So I'm in Key West and need to get service done on my 2016 Chevy Silverado. I've called their business three times and every time been transferred to somebody's voicemail. I need to speak to somebody alive person. So the 4th time I called back I picked a different department and spoke to that person. They told me if I did not buy the car from them they cannot do service for me. What great customer service.
We are visiting Key West and Greg at Niles Sales and Service was very nice and super helpful!
We had absolutely wonderful experience with Niles sales and services! Special thanks to Mike Cabot and Steven Bender for making our car purchase experience so easy and flawless!!!
professional and friendly staff. Attentive to the needs of the customers.
Went in to have my vehicle serviced, and left with a new car. All went well, you guys are awesome!
I went in, and looked at a used car they had. The salesman was very nice, and helpful. And most importantly, he was very honest. After the test drive, he came with very decent numbers. I told him what I was willing to spend, and he came back with a handshake. It was literally that easy. I had to go home and get the title of my trade. By the time I came back, the car was washed, detailed, and the paperwork was already done. I would absolutely do business with these guys again, and would send them my friends and family. Great job.
I brought my 2017 Nissan Murano, which I purchased brand new in January 2018, in for an oil change and service on Wednesday, May 18. When I inspected my vehicle I noticed several scratches on my hood which were not there when I brought my vehicle in that morning. I mentioned this to 2 people in the service department, one of whom I believe is a manager. I was told they did not know how the hood was scratched, that they are not responsible for any damage to my vehicle while on Niles property, that perhaps it was scratched by a person/customer walking by it unbeknownst to them, and that they would do nothing to fix the problem. I requested they at least touch up the scratches and was told Niles does not have a body shop and no touch up paint anywhere on the property which I find hard to believe. No apology was given. When I bring a vehicle in for an oil change/service, I expect the exterior to be in the same condition as when I brought it in. Poor customer service.
Absolutely amazing customer service! Even though they didn t have what I was looking for. I still had the best experience by far, no pressure at all with buying a car. If you ever go there to buy a car ask to speak with Logan he can help you with anything.
Excellent and professional service. Fernando made purchasing my new vehicle seamless. No pressure, clear and precise presentation. Easy process and very timely. Will be back for many years!
Just wanted to say thanks for helping me out while we were on vacation. You guys are great. Especially a guy, I think his name was Greg. He really made sure we were taken care of and back on our way to enjoying Key West!.
Michael and the entire Team at Niles went above and beyond to make my experience second to none. I have dealt with them on previous purchases through my corporation Meisel Holdings, this purchase was of a personal need as a Christmas gift to my Husband. What a surprise and they even loaned me a big red bow too make the experience even better. I always recommend Niles to anyone who is in the market for a new vehicle. Happy New Years to the entire Niles Team. R.J.
Niles' Sales and Service are really on top of their game. Buy a car from Niles and recieve free oil change as long as you still own the car, not a bad deal.
Bikes never steers you wrong, they are honest people.
it seems as if the guys from Niles like chime in and explain to me the simple minded individual who can't understand how tags and registration are done in the Florida DMV at 41 years old I would love to know the response to why it is you as in the Niles sales and service would assume that you are owed any of the refund I got back from the DMV can anyone explain to me why Mr Niles himself came out his office with the check in his hand stating that he was not going to give me the check until I gave him I think a hundred and seventy or $130 approximately half of what the check is worth why would these people think that they are privileged to any money that I received back from the state of Florida
to another lifelong local conch who owns a local small business that just so happens to be a gas station has the same vehicle I have brought it from the same dealership and had the same attempted scam go over with his license tag their response about DMV issue is BS
I
found a good used truck.
Asked for a price reduction from sticker on this truck was told no ...had to do the walk away to get researched price.
Not the best start to be told no price break on used truck...
Asked for a call when my tag came in...
Never got it...
After providing the dealership official proof of my tag in the system they let an over-charge on my tag costs get by them diverting 160$ of my down payment to the tag office and not to my down payment.
Was told by sails manager they will not be able to reach out to me about this and I need to wait for the the response in the mail.
I did all the leg work on the tag and it was fumble by the dealership.
They blame everything on the tag place.
I JUST KNOW I WOULD OF SAW THE MISTAKE AND NEVER OVER PAYED...
GOT AN UNPLEASANT PHONE CALL FOR MR NILES...
I was just stopped on the street by my sales person Dustin Dalton something like that and was and my opinion harassed about my review
that's the owner Mr Niles calling me about my review and in no way shape or form was he concerned about my experience he was just concerned about my review now it's the sales agent stopping me on the street to say thank you for the good review
Best experience I had, Fernando went above and beyond to make my purchase was smooth, I went for an air filter change and end up getting a car. Thank you.
Why drive the miles when you can to Niles.
My Uncle passed away on the 15th of November and I called GM Financial to pick up the leased vehicle and they just couldn't get the job done after almost 3 weeks of it sitting on the side of the road. I called Greg at Niles Sales and Service/Key West who stepped in and took care of everything. He went over and above with some extra help from Jose and Cass. Dealing with a death is hard enough and Greg totally understood exactly what I was going through and made arrangement to have the Truck picked up within 1 hours time. THANK YOU! THANK YOU! We need more people/places with the Exceptional Customer Service you provided!
Employees need to wear masks especially inside the building! Less than half of employees were doing this while we were in the building...help stop the spread of Covid to your customers and your staff
The oil change appointment was made for Saturday at 9:15 am. I pulled into their driveway at 9:15. My ticket "clocked" me in at 9:19. This was because the service lady was on the phone and I had to wait for her to check me in. Please note that she didn't bother telling me that the car which I brought in on behalf of my boyfriend who leased the car from Niles wouldn't be worked on until approximately 10:30. The service counter lady finally told me that it was going to be awhile because one of their service technicians is out due to a surgery and there was someone else a head of me. I'd like to know why my boyfriend wasn't called and advised of the situation? My time is just as valuable as yours. Very poor customer service. We won't be back!!!!
The service department team is always friendly and accommodating. Gabby always takes good care of me and is always honest about the work I do or don t need done. The courtesy driver is also very kind and takes pride in his job.
Excellent as usual! It's great to be able to keep car business local.
Fernando was professional and diligent; however, not pushy. He followed up and made sure we got exactly the vehicle and deal we were looking for...
Service dept is hit and miss. Took vehicle in for a specific issue. They found other things wrong, but didnt fix the original issue. Now warranty has lapsed. 2 stars for the times I was treated fine (3 times) But that's 2 strikes on bad service... at 250 for service and replacement of a 62 dollar sensor that took me 40 min to replace.. will be looking for another place to service my 2016 vehicle!
The service was great from salesman to the finance person. Got a fair deal on my trade in and also VIP free oil change for the life of the car. Can't beat that!
Got an oil change here and had no issues, despite seeing all the 1-star reviews. I decided to try it anyway. They took care of my car (I watched) and aired the low tire without me telling them to. Sandy did a great job with check in and walked me through check-out at another booth. No oil reminder sticker left, but they did reset my oil life indicator. I'll bring my Tahoe here again. I think they're a little short-handed but that is a frequent problem in KW. Wish they had a car wash service, and they should change the disposable wax coated coffee cups in the lobby. However, for the price, at a certified dealer, it was a good experience.
Randy and Steve made buying a car easy and they were very helpful.
the best customer service EVER!!!!!!!!!!!!!! thank you wayne so much for all your help and kindness. the entire experience was amazing from the moent i parked my car to making my payment.. perfect...
Just to let you know that George Arauz wad the best thanks for making. It enjoyable
Mr Gabby took care of my business perfect . It was fast and what spouse to be . Thanks to Gabby
Gabby is always the consummate professional going above and beyond for his customers.
Do not purchase a used car here. $860 master brake cylinder out within days of purchase of a 2010 Chevy Silverado. They gave me a 3mo 3k mile warranty in case anything goes wrong initially. Well it did and they charged me $860 and an entire day from work (warranty didn't cover it). They only have 2 certified Chevy techs and scheduled me 10 days out for a major brake problem. This was the first American vehicle that I have purchased since 1997. They were kind enough to drop me off at the Key West airport so that I could get on the public bus to get home 1 hour later.
Update - Called next day asked if truck was finished and told by Steve Hungate that truck was parked out front, "thanks". Got my wife to drive 45 minutes to pick it up to find out that Steve Hungate (sales manager) stopped all work on my car and wanted to "deal" on me recanting social media posts. I asked service manager how long to fix brake system - told 3 hrs and I agreed and started to walk to a place to work for that time. Sales mgr, Steve Hungate, stopped the process and came back within minutes and stated that they wouldn't fix the brake master cylinder on the truck I purchased from them 3 weeks ago if I didn't recant my social media (aka this Google review). I refused and drove to my favorite mechanic near home and was told that I was the third Chevy customer from Niles Sales and Service that was refused repair unless they recanted their social media compliants. Actual repair cost at A1 Auto on Ramrod was $250 vs $850 quote at Niles Sales and Services.
Niles staff went over and beyond to put us in a car we wanted!
I always appreciate the great service and the quality of care Niles Sales and Service provides. Thank you Wayne Holmes! Pleasant staff and comfortable waiting area. Love the dependable shuttle service! Thank you once again for taking such great care of my Chevy and Me! Leslie Brier
From the purchase of my truck with Fernando to everyone in service is always 10/10. They re always honest, up front, and don t beat around the Bush with you and I really appreciate and respect that
Horrible! I went there with my nephew to look at buying his first car and they had lied to him and selling him a car that had been in accident and they were trying to tell us different, I happen to have been in the car & body shop business 25 years and know when a car has been hit. When confronted with this they got defensive. We asked to see another vehicle that looked great and they actually threw us out and said they wouldn't sell us anything! This is actually my second bad experience here and I strongly suggest you do not do business with these liars and thieves!
Sandy Compton is a wonderful customer service rep. She goes over and above to serve!
Gabby is awesome in service department. I didn't know my battery was on its way out! He found that. Niles courtesy car even picked us up after huge rainstorm downtown!
Love this dealership. Go see Brian for a car- he made the normally stressful car hunt so easy and pleasant. The service department is top notch. I am SO glad I bought local instead of going to the mainland.
Did a trade in with Niles Dylan was my salesman he did an awesome job on getting me into the truck I was looking for the service was very good
They gave me a great oil change and safety check! Beyond grateful!
Jorge was Awesome !! He went out of his way to locate the part I needed . Thanks for the Excellent service.
Our experience was beyond expectations. the salesman made everything so easy and understandable. Before we arrived, he had anticipated our needs and had everything well prepared. Our appointment was prompt, courteous, and professional.
Gabby and the crew in the service department are fantastic. We live in Islamorada and have taken our cars north to have them serviced in the past. After our experience at Niles we will be going to Key West to have our car serviced from now on.
I just purchased a new GMC Sierra Denali from Niles Sales and Service. With guidance from Fernando Castillo, I was able to get in and out of the dealership with only a few signatures; he quite literally took care of everything. I highly suggest visiting Fernando of Niles when on your next search for both new and used vehicles.
Great staff. Gabby, as always, was great and got our car up and running quickly. Fernando in sales is always a pleasure to see. He is our go-to guy.
Great buying experience...staff is very professional and made buying my 2021 Suburban a stress free pleasure. I highly recommend Niles to anyone looking for a vehicle.
When we moved from Chicago to the Keys I thought that I would have to take my 2019 GMC Sierra to the mainland for service. Thank goodness that Niles Sales and Service in Key West is a short drive from home. Their service department and staff are friendly, knowledgeable, and ready to go the extra mile for their customers. Niles will be my dealer of choice for my next GMC!
They were all very polite and my service was on time and efficient.
I always have a great experience with Niles. I purchased my car two years ago and every I need something they provide efficient service. Special thanks for Stephen, Jorge, and Gabby for always coming to the rescue!
Waited for a call from used car salesman about the price on two trucks,but he sold both and never called me . Never again will I do business with these people.
Took my 2003 Astro van with 134,000 miles in for an oil change and to look into a transmission leak and a general once-over. They had the van for five days. They said the transmission lines were leaking but the replacements they ordered arrived bent and they had to reorder. Ok, not their fault. The real excesses were 1. Replacing the distributor cap and rotor I replaced last year. I doubt it really needed it. 2. Replacing plugs and plug wires I also replaced last year. Again, doubt I needed it. 3. replaced an air filter that I replaced just last week and honest to god had less than 100 miles on since. I KNOW I didn't need it. That makes me wonder if it actually needed the coil they replaced as it wasn't running rough before I took it in and replacing it didn't fix the rough idle. In the end, they fixed the tranny leak and that's fine, and it runs pretty well but not noticeably better than before. The van still idles rougher than it should. The bill was over $1200.00. Dealerships should understand that padding a bill like this will definitely cause me to seek service elsewhere next time.
Always welcome and taken care of right away. Great service.
Thanks Niles
Exceeded my expectations. I needed a new car, my previous one broke down on me. They went above and beyond to find me an SUV that I liked and that would fit my budget. Even after I purchased the vehicle they touched base with me to make sure that everything was going great and if I was still enjoying the car.
Brought our Vehicle there after a bad Experience at Sears....Do Not Go To Sears Automotive in KW..... Staff at Niles are outstanding, had to order me a new tire, had it the next day. Outstanding Service and great Customer service. Highly recommended....
Quick service; they resolved our tire issue within a couple hours and saved us money I expected to have to spend. Thanks Ryan and the service team!
I want to thank you Niles for serving my husbands car, and mines over the years. Even though he is gone and it was hard for me to even drive it to and from the shop this past week, you guys, plus Sandy has always treated us with such kindness and I thank you and you team for that and if Keith was still here he would say that same thing
I had a cash offer for a vehicle on the lot. Was lower than the sticker price and would ve been willing to negotiate however I was told he would not let me steal this truck. First off if we are negotiating I would hold off calling someone a thief if I were you.
To your response: I don t have issue with refusing my cash offer. I have issue with the stealing comment. It was uncalled for.
Gabby was at the service desk and was great to deal with. Our brakes were having an issue with a recall that caused the problem. While we were there gabby was able to have an oil change and tire rotation done at the same time even though it was very busy. Gabby got us in and out quickly and even offered to help us with transportation while we were without our tahoe. I highly recommend that if you need service make sure that you ask for gabby for excellent service.
nilesgm.com
