The oil change appointment was made for Saturday ...

The oil change appointment was made for Saturday at 9:15 am. I pulled into their driveway at 9:15. My ticket "clocked" me in at 9:19. This was because the service lady was on the phone and I had to wait for her to check me in. Please note that she didn't bother telling me that the car which I brought in on behalf of my boyfriend who leased the car from Niles wouldn't be worked on until approximately 10:30. The service counter lady finally told me that it was going to be awhile because one of their service technicians is out due to a surgery and there was someone else a head of me. I'd like to know why my boyfriend wasn't called and advised of the situation? My time is just as valuable as yours. Very poor customer service. We won't be back!!!!