Terry Riley

Review of Niles Sales and Service, Inc.

Took my 2003 Astro van with 134,000 miles in for a...

Took my 2003 Astro van with 134,000 miles in for an oil change and to look into a transmission leak and a general once-over. They had the van for five days. They said the transmission lines were leaking but the replacements they ordered arrived bent and they had to reorder. Ok, not their fault. The real excesses were 1. Replacing the distributor cap and rotor I replaced last year. I doubt it really needed it. 2. Replacing plugs and plug wires I also replaced last year. Again, doubt I needed it. 3. replaced an air filter that I replaced just last week and honest to god had less than 100 miles on since. I KNOW I didn't need it. That makes me wonder if it actually needed the coil they replaced as it wasn't running rough before I took it in and replacing it didn't fix the rough idle. In the end, they fixed the tranny leak and that's fine, and it runs pretty well but not noticeably better than before. The van still idles rougher than it should. The bill was over $1200.00. Dealerships should understand that padding a bill like this will definitely cause me to seek service elsewhere next time.