Anthony

Review of Niles Sales and Service, Inc.

I brought my 2017 Nissan Murano, which I purchased...

I brought my 2017 Nissan Murano, which I purchased brand new in January 2018, in for an oil change and service on Wednesday, May 18. When I inspected my vehicle I noticed several scratches on my hood which were not there when I brought my vehicle in that morning. I mentioned this to 2 people in the service department, one of whom I believe is a manager. I was told they did not know how the hood was scratched, that they are not responsible for any damage to my vehicle while on Niles property, that perhaps it was scratched by a person/customer walking by it unbeknownst to them, and that they would do nothing to fix the problem. I requested they at least touch up the scratches and was told Niles does not have a body shop and no touch up paint anywhere on the property which I find hard to believe. No apology was given. When I bring a vehicle in for an oil change/service, I expect the exterior to be in the same condition as when I brought it in. Poor customer service.