I bought a 2015 BMW 325 XDrive from Nick Alexander...

I bought a 2015 BMW 325 XDrive from Nick Alexander BMW. I live in Oregon, so this was an out of state purchase for me.

I want to begin by stating I worked with a guy under the name of Jagger Dior. In the beginning it was going well, and he seemed to be helpful in assisting my needs. Within a few days I saw a different side to him that I did not appreciate. Jagger lied to me, and was completely un transparent with me. He was telling me his company (Nick Alexander BMW) hires a third party company to assist with out of state DMV fees. He quoted me a total of $557 dollars for title and registration, and an additional $120 VRT fee for the third company to do my paperwork. I was blown away and knew he was lying to me. I did my research (thankfully) and I called Oregon Business Regulations, and DMV in Oregon and they stated to me that was totally incorrect, and to be very careful because I was definitely being lied to. DMV in Oregon told me Dealership should not be charging me any DMV fees at all because that was something I had to do in Oregon since I reside here. I even went further and I called every BMW in California and told them my situation. They said that was insane and to not fall into that trap because I was an Oregon resident and should not be paying any DMV fees to dealership. I called Jagger to explain and he still refused to follow through. I also called California DMV and they told me there was no reason that dealership should be charging me my Oregon DMV fees. Jagger still did not agree. I was blown away by his behavior.

I didn't stop though. I called their office again and spoke to another salesperson (Jessica Espinoza) and I explained to her my situation. She asked her Manager (Ruben Espinoza) just to make sure her answer was indeed correct... She said, "Adriana, if you are out of state we won't charge you any DMV fees because you don't live in California, we would only charge you for your car." I also asked her if she had third party fees, and she said no. I knew then Jagger definitely had lied to me! I really appreciated Jessica, and Ruben's sincerity with me!

I had mixed emotions about going to Nick Alexander BMW due to my bad experience with Jagger, but something told me to do it anyway because I was in love with this particular car.

I ended up asking for Jessica Espinoza as I went in. I told her I had spoken to her on the phone, and that I was not wanting to deal with Jagger at ALL! She was great from the get go! She was patient, nice, and very transparent/honest with me. I def. recommend her to anyone who wants to buy a car at Nick Alexander BMW. She made my experience better. Ruben was great too! She was also able to get me a better deal than Jagger so I thank Jessica and Ruben for that!

I still have not received my BMW since it's being auto transported but I can't wait to get it!

I want to thank the genius that helped us out too and the person who helped with our paperwork!

Word of advice to everyone before buying a car at a dealership though: PLEASE do you own research. I'm so thankful I did. I'm also thankful I ran into good people here at the end!

Advice if at all possible to Nick Alexander BMW with all do respect: please retrain Jagger Dior so another person won't experience what I had to go through in the beginning.

Respectfully,

Adriana Munoz